On the whole, it's a good gym that has everything you need and isn't too busy (in off-peak times). The gym is let down by the cleanliness of the men's locker room and toilet/shower. There are often... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit 14 Rosewood Building, Cremer Street, E2 8GX London, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Gym is good, can get busy but there's lots of equipment. Weights area is nicely spaced, decent amount of cardio machines. Staff seem friendly. Not having Wifi is a nightmare, not sure what the rea... Se mere
Virksomheden har svaret
I’ve the pleasure of wErking with Robbie Butler as my PT and the progression over 2 months has been amazing. Robbie places extra care on proper form and ensures I achieve my new personal best in eve... Se mere
Virksomheden har svaret
great gym, great staff and support recieved during workouts around techniques and form to prevent injury.
Virksomheden har svaret
Virksomhedsoplysninger
Om PureGym UK - London Hoxton
Skrevet af virksomheden
Membership Help
TrainSafe FAQs
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Kontaktoplysninger
Unit 14 Rosewood Building, Cremer Street, E2 8GX, London, Storbritannien
3,9
God
78 anmeldelser
Har besvaret 94 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra PureGym UK - London Hoxton
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall and we look forward to seeing you back in the gym soon! Thanks, PureGym
Besvarelse fra PureGym UK - London Hoxton
Hi - Thanks for taking the time to leave this review, we're delighted to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We're glad to hear you enjoy using the gym overall and we look forward to seeing you back soon. Thanks, PureGym
great gym
great gym, great staff and support recieved during workouts around techniques and form to prevent injury.
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra PureGym UK - London Hoxton
Hi Neisha- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and it's great to hear such positive feedback. We are really happy to hear of this experience and that you enjoy using the gym overall! Thanks, PureGym
The gym that outclasses others
The gym has all the equipment you could want. The staff are very friendly and at the same time professional. I never have dead time, there is very very rarely no machine free that I want.
22. januar 2026
Uopfordret anmeldelse
Besvarelse fra PureGym UK - London Hoxton
Hi David. Thanks for taking the time to leave this review, we're delighted to see this is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! Members can also use the members area via the PureGym app or website, to see how many people are in the gym if you were wishing to attend during quieter periods. It's great to hear you are enjoying using the gym overall and we look forward to seeing you back soon! Thanks, PureGym
I was visiting London from the US and…
I was visiting London from the US and doing a trial run for a few days while I was there, and one of their workers were very rude. They and did not make me feel welcomed at all. I will never step foot in the Hoxton Puregym location ever again. Not a chance!!!!!
19. maj 2025
Besvarelse fra PureGym UK - London Hoxton
Hi there - Thank you for taking the time to leave this review, we are sorry to hear that this has been your experience and see that this is 1 star. It would help us if you could get in touch directly with Gym Manager to provide more information regarding your concerns (such as date and time or names etc.) so that this be looked into further. Thanks, PureGym
I had a payment issue that I was ready…
I had a payment issue that I was ready to resolve but at first I didn’t like the way it was handled. After a bit of back and forth with the gym, we both came to an understanding about what needed to be done. They ended up offering exactly the kind of support I was hoping for even without me asking directly. Given what I was going through personally at the time, their response really meant a lot to me. Thank you, PureGym.
2. november 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - London Hoxton
Hi Steve - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive feedback on your experience with the central support team! Thanks, PureGym
As an absolute beginner to gym
As an absolute beginner to gym, since beginning im having professional service from gym stuff. All the equipments are clean at all the time and smiley faces all around :)
1. september 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - London Hoxton
Hi Ahmet - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Good
I’ve had an outstanding experience at PureGym and would highly recommend it to anyone looking for a clean, well-equipped, and welcoming fitness environment.
The gym is spotless, with staff regularly cleaning and maintaining the equipment. The variety of machines and free weights caters to every workout style, from beginner to advanced. I never have to wait long, even during peak hours.
What really stands out is the atmosphere—friendly, no-pressure, and supportive.
24. juli 2025
Besvarelse fra PureGym UK - London Hoxton
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. It’s great to see your positive comments! Thanks, PureGym
Hoxton Gym Raw Sewage
Hoxton Gym.
I am writing to formally raise a serious and ongoing health and safety concern regarding the conditions in the shower and drainage areas at the gym.
For the past two years, there has been a recurring issue with raw sewage — including visible faeces and urine — backing up through the drains. This forces members to walk through human waste, often barefoot, in order to use the showers. It is both deeply unhygienic and extremely hazardous to our health.
Worse still, the contamination is not confined to the shower area. It is being tracked around the gym on members' feet and shoes — including onto mats and shared workout equipment — creating a widespread hygiene risk throughout the facility.
It is important to stress that simply cleaning the area or attempting to unblock the drains from the surface is not a sufficient solution. This issue clearly stems from a more serious underlying plumbing or drainage problem that requires a thorough and professional investigation. A temporary clean-up does not address the root cause, and members should not be expected to tolerate recurring exposure to raw sewage.
This situation is unacceptable and demands immediate, decisive action. At a minimum, I expect:
A full inspection and remediation of the plumbing and drainage systems
Professional deep cleaning and disinfection of all affected areas
A permanent fix to prevent future sewage backflow
Transparent communication to members about the actions being taken
Please be advised that if this matter is not resolved properly and without further delay, I will be reporting it to the appropriate health and safety authorities, environmental health departments, and relevant regulatory bodies. This issue directly contradicts the standards expected in any facility promoting health, fitness, and wellbeing.
19. maj 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - London Hoxton
Hi there - Thank you for taking the time to leave this review, we always appreciate member feedback and we are sorry to see that this is 1 star. Please be assured that our teams are working behind the scenes to provide a permanent resolution for the ongoing issues that this gym has faced. Speaking with your gym manager, they have been able to provide some updates on remedial action that is being taken. If you would like to discuss this further, we would ask that you get in touch directly with the Gym Manager. Thanks, PureGym
Not at all obvious which gyms I can…
Not at all obvious which gyms I can access or not
Cannot amend membership to include other gyms due to billing cycle
Cannot buy a day pass whilst signed into an active membership elsewhere
£15 for a day pass is extortionate given the low quality of puregyms
8. februar 2025
Besvarelse fra PureGym UK - London Hoxton
Hi Fergus. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We offer various memberships; this includes various multi-access and PLUS memberships which, depending on which gyms you need access too, will vary in price.
A full list of the gyms you have access to can be found within your Members Area under Your Gym Pass or you can see a full list prior to sign up once you select your membership type.
As the bank requires at least 3 working days to process all direct debit payments changes cannot be actioned by yourself, but if you reach out to Member Services they can update this on your behalf.
If you already have an active membership you will be unable to purchase a further membership, including a Day Pass.
Member Services can also add temporary access instead if just looking to use a club for a short period of time. Thanks, PureGym
Was good when it open but it went…
Was good when it open but it went downhill after they hiked up the price from 20 quid to 37 and the gym has no signal as it’s a basement and the equipment isn’t the best.
14. december 2024
Besvarelse fra PureGym UK - London Hoxton
Hi Tyrell. Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the best experience they can get! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Great gym and great set of staff
Great gym and great set of staff
13. december 2024
Uopfordret anmeldelse
Besvarelse fra PureGym UK - London Hoxton
Hi Rafa - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
Boxing with PT Jason
Had my first 1-1 boxing session with Jason after a break. He was very patient and demonstrated what he’s teaching thoroughly so there’s no confusion. It was fun as well. I’d recommend him and I’ll definitely do more sessions with him
8. december 2024
Uopfordret anmeldelse
Besvarelse fra PureGym UK - London Hoxton
Hi Sandra - Thank you for taking the time to leave this review!
Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.
Really good value and customer service
12. november 2024
Uopfordret anmeldelse
Besvarelse fra PureGym UK - London Hoxton
Hi William - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym! Thanks, PureGym
To be honest I’m very disappointed I…
To be honest I’m very disappointed I have to pay a £25 joining fee having been a pure gym customer for years
28. oktober 2024
Besvarelse fra PureGym UK - London Hoxton
Hi Joe - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. A joining fee would be applicable in these circumstances unless there is an active promotion available. Thanks, PureGym
Bodytone class- PT Jason Adomako
Great class ran by PT Jason Adomako every Tuesday evening!
Instructor is very attentive, advises well on intensity levels and also demonstrates alternative workouts if injured.
Highly recommend!
17. september 2024
Uopfordret anmeldelse
Besvarelse fra PureGym UK - London Hoxton
Hi Nae - Thank you for taking the time to leave this review! We love being able to help and chat to our members when given the opportunity to do so! Working around injuries is important for good physical health and recovery so our staff know to be quite knowledgeable too! We are really happy to hear you enjoy using the gym and are happy with our team! Thanks, PureGym
Personal Training
I had PT sessions with Jason from May-Aug, and he was very helpful. From the start, he was able to educate me more about food choices and exercises in the gym, all in a constructive way. He was also able to work around my schedule, which was very important to me.
He was successful in increasing my confidence in the gym, which was one the objectives that I wanted to achieve.
I’d recommend him.
10. august 2024
Uopfordret anmeldelse
Besvarelse fra PureGym UK - London Hoxton
Hi Precious. Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; great to hear Jason was helped along on your fitness journey! Thanks, PureGym
They have the equipment for my training…
They have the equipment for my training needs.
I use Calisthenics for upper and weights for lower
4. september 2024
Uopfordret anmeldelse
Besvarelse fra PureGym UK - London Hoxton
Hi there, it's great to hear you're enjoying PureGym and the facilities we provide - Thank you for the 4* review!
Thanks, PureGym
Pt Jason Adomako - London Hoxton Puregym
I have been going to this gym since January and started working out with the PT Jason Adomako for four months, he is a really good personal trainer, knowledgeable, and pushes you. I have been achieving my goals and I’m really happy, highly recommend him.
3. september 2024
Uopfordret anmeldelse
Besvarelse fra PureGym UK - London Hoxton
Hi Rafa. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; great to hear Jason has helped on your fitness journey.
Hope you continue to enjoy your time with us! Thanks, PureGym
Besvarelse fra PureGym UK - London Hoxton
Hi there - It's great to hear you're enjoying PureGym, and thank you for the 5* review!
Thanks, PureGym
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