PureGym UK - London Bromley Anmeldelser 118

TrustScore 4 ud af 5

3,8

Unit 2, 53/57 High Street, BR1 1TR London, GB


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Se, hvad kunderne siger

Bedømt til 4 ud af 5 stjerner

I was able to use the equipment most of the times and certain times I can't due to peak period some machines I've seen are out of order for weeks never seen to get them fix not enough machines li... Se mere

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Bedømt til 4 ud af 5 stjerner

Only had time for two session because of work interfering! Good gym with plenty of equipment but I'm amazed at the number of people sitting idling their time on treadmills bikes and leg equipment text... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

New weights? Good New benches? Awesome! Staff? Super friendly (shoutout to Craige & Tannika) Hand sanitizer? Only near sports drink. NOT in entrance. NOT on 1st floor. Please fix this! Have cleane... Se mere

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Bedømt til 5 ud af 5 stjerner

PureGym asks for a review on joining the gym, and I have been very impressed with the staff and equipment. Rachael John Isaac have been great, making me feel comfortable despite my inexperience.... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Motionscenter
  2. Fitnesscenter

Om PureGym UK - London Bromley

Skrevet af virksomheden

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Kontaktoplysninger

  • Unit 2, 53/57 High Street, BR1 1TR, London, Storbritannien

3,8

God

TrustScore 4 ud af 5

118 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 94 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

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Bedømt til 5 ud af 5 stjerner

Pure gym Bromley Emma PT

Emma is my PT and has been nothing but supportive of my journey, always pushing me to my fullest and massively supporting my goals. Wouldn’t have made the progress I have without her!
The best thing about going to PureGym Bromley is the women’s only area to keep me in my comfort zone and still push myself to my fullest xx

19. marts 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great

Having my PT sessions with Sevdana, best trainer! Gym is clean and with lots of equipment too.

16. marts 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

The irony of the safe space marketing

-Trying to workout and earphones running out of battery results in overhearing loud discussions on the pursuit of cash, fame and sexual gain. This almost always involves sexual exploits in an objectifying manner which brings irony to the external gym marketing. You may overhear the inner-circle doing this to a lesser extent. The staff have created an inner-circle community who are love-bombed with friendliness and treats who they solicit for positive reviews whilst negative feedback are concealed or siphoned into a questionable internal avenues.
-There is also theft, with personal belongings being taken by members and reports from members nationwide stating PTs have taken large sums of money and Puregym using small-print to evade accountability.
-Facing in the direction of or being near the social media circle results in being included in their bodybuilding video background/internalized culture e.g. squeezing their partners buttocks in front of you in an objectifying manner. This gym appears to have a customer and staff demographic with a focus on body appearance of themselves and others influenced by social media apps and sexualized content.
-A past PT with a "booty" marketing focus towards impressionable young women forcing someone to perform an exercise in a way that even Puregym's own guide dictates can cause injury. When the member raised concerns to the trainer and later raised concerns about all the staff, this was not remedied with an apology or simple adjustment but retaliation.
-A past PT pre-emptively making an underhanded threat to murdor a member if they reported the PT. After being questioned this PT resorted to indirect retaliation. It was revealed this PT appeared to only 'teach' female clients. Notably, this PT abruptly ceased their death stares and rumour spreading after at least one third-party report was published about a staff member, matching their description, continuously entering the female changing rooms without notice at another gym they moved to.
-A past PT making numerous indirect threats of violence on social media and in person if they were to be reported along with ad hominem towards members. This PT also appeared to only teach female clients with a young woman approx. half their age calling this PT their "friend" after the PT had verbally gratified the appearance of the customer's bum.
-A past PT also belonging to the same circle posting misleading ad hominem about a member regarding the internal concerns and criticism.
-A PT only training women in a tanktop seen outside gym with one then suddenly concealing this after the circle had closed ranks with a sudden shift to seemingly professional appearance.
-A married member of the management team and a PT spending almost all working hours engaging in personal activities amongst themselves in and outside the gym whilst ongoing gym issues arise. This PT also has a "booty" marketing focus with adverts suggesting their followers' self-worth is dictated by the size of their bum with help from another PT. After this was criticized along with other staff of both genders around the same time the previously mentioned encounters was witnessed in public, a sudden retaliation shift abruptly occurred with the manager getting involved in the retaliation.
-A PT involved with their inner-circle in the gym includes a friend/member in a position of public trust with a similar recruitment demographic as Puregym PTs. The complainant had submitted a complaint about this PT's friend who then collaborated with the circle using the usual retaliation tactics suddenly after being questioned. As somewhat expected, this person has a social media account with a concealed name appearing to show a grandiose physique whilst following only Caucasian young women and late teens of similar appearance and/or sexualized images.
-Of the many reports of sexualized abuse amongst many reports i've seen of abuse at Puregym, all of them have unfortunately been describing behaviour from staff. The described handling of such issues and retaliation represents a safeguarding issue that Puregym appears to conceal but yet to solve despite the Safe Space branding, which seems to shift the blame onto the public.

Retaliation tactics:
1) Using gym attendance as ammunition: Since they don't have anything tactile to use against a complainant, walking around a gym, facing in the direction of or glancing at a PT can result in dramatized claims that naturally can only result in 'following' or 'staring' claims. Manager's tend to ignore the conduct of their in-group due to high tribal bias.
2) Rumour spreading: Creating stories from thin-air e.g. a complainant being a PT and also jealous of monetary success of competition etc.
3) Indirect threats.

1. januar 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Beware

Beware

I was charge twice since i cancel my subscription.

After contacting them for the payment they said the payment is still active and they keep taking payments even when you cancel.

They said you need to call your bank and stop the direct debits.
They do mot inform you when you are canceling the subscription.

The same thing happened to my partner three months ago.

Absolutly unacseptable.

The are already reported the the Financial Ombudsman Services.
And to the small claim court .

Will never visit again and will leave negative feedback everywhere to protect other people from the scam.

23. februar 2026
Uopfordret anmeldelse
PureGym UK - London Bromley-logo

Besvarelse fra PureGym UK - London Bromley

Hi-Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. Members are able to cancel their memberships via the PureGym app or website, on the members area. As mentioned in our terms conditions, cancellations must be actioned 4 working days before the next payment is due to ensure no further payments are requested: https://www.puregym.com/help-centre/freezing-or-ending/how-do-i-cancel-my-direct-debit-monthly-membership/. Members can also cancel their Direct Debit at least 4 working day before the payment is due to be taken. Once your bank notify us, it will begin the cancellation process and no further payments will be requested. If you would like to discuss the cancellation process and your membership status with our team, please email them at member.services@purgeym.com and they will be happy to look into this further and address any concerns you have. Thanks, PureGym

Bedømt til 5 ud af 5 stjerner

Spin classes with Levi are absolutely…

Spin classes with Levi are absolutely awesome. With lively high energy music, moves and vibes, you leave the class having sweated the pounds away. It's a fun and excited class with a great teacher. I enjoy the class as I can go at my own pace and join in again to catch up when you've caught your breath.

12. januar 2026
Uopfordret anmeldelse
PureGym UK - London Bromley-logo

Besvarelse fra PureGym UK - London Bromley

Hi Vuyelwa- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we're thrilled to hear such positive feedback regarding one of our PTs! We are really happy to hear you enjoy using the gym overall and we look forward to seeing you back in class soon! Thanks, PureGym

Bedømt til 5 ud af 5 stjerner

Very Solid And clean Gym

Clean, and good price for the gym. Wonderful Equipment to use to build muscle, lose weight or Burn Calories. Definitely recommend anyone looking to join a gym soon.

7. december 2025
PureGym UK - London Bromley-logo

Besvarelse fra PureGym UK - London Bromley

Hi Balazs- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout and we are really happy to hear you enjoy using the gym overall! Thanks, PureGym

Bedømt til 5 ud af 5 stjerner

Fantastic since the refurbishment

The refurbishment has been fantastic, especially the women's weight lifting area

26. november 2025
Uopfordret anmeldelse
PureGym UK - London Bromley-logo

Besvarelse fra PureGym UK - London Bromley

Hi Becky - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy the aspect of having a dedicated women's workout space, we are proud to be able to offer this in some of our gyms! Thanks, PureGym

Bedømt til 5 ud af 5 stjerner

Bromley GYM

Bromley GYM - After the renovation, the gym created more spaces for different types of exercises, which is great, well done!

2. marts 2025
PureGym UK - London Bromley-logo

Besvarelse fra PureGym UK - London Bromley

Hi Cleiton - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments on the recent investment into the gym! Thanks, PureGym

Bedømt til 5 ud af 5 stjerner

Love the refurbished gym

Love the refurbished gym. Especially the women only work out zone. First time back in a few months due to illness and it was great to be able to workout without the male gaze.

11. november 2025
Uopfordret anmeldelse
PureGym UK - London Bromley-logo

Besvarelse fra PureGym UK - London Bromley

Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy the aspect of having a dedicated women's workout space, we are proud to be able to offer this in some of our gyms! Thanks, PureGym

Bedømt til 5 ud af 5 stjerner

Team are very friendly

Team are very friendly, great atmosphere. The classes are fantastic! New refurb too

19. september 2025
Uopfordret anmeldelse
PureGym UK - London Bromley-logo

Besvarelse fra PureGym UK - London Bromley

Hi there - Thanks for taking the time to leave this review, we are really pleased to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive feedback for the gym team and these classes! Thanks, PureGym

Bedømt til 5 ud af 5 stjerner

I'm a technoklutz

I'm a technoklutz, 81 years old with a latent Alzheimer gene waiting to increasingly manifest itself as time goes by. Added to which I've always been poor at the sequential thinking so necessary for the internet/computer-dominated world. So I was very impressed with the hands-on patience and expertise of the staff with regard to my muddle headiness.

Jim Alderson (James on my birth certificate (grrr...)

23. juni 2025
PureGym UK - London Bromley-logo

Besvarelse fra PureGym UK - London Bromley

Hi Jim, thank you for taking the time to leave this review, we are delighted to see this is 5*s.

It's important to us to provide our members with a great space to work out, in a friendly environment with welcoming staff and we're so pleased to hear you are enjoying PureGym!

Thanks, PureGym

Bedømt til 1 ud af 5 stjerner

I was at the gym when a member named…

I was at the gym when a member named Alyssia Wells and Theo Godfrey approached me and harassed me (i was verbally abused and shoved around by these members) , i will be taking this matter to the law if these members are not held accountable for their actions.

17. maj 2025
PureGym UK - London Bromley-logo

Besvarelse fra PureGym UK - London Bromley

Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously.

We ask that any concerns are raised with the gym manager directly, or to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns.

We please ask that you get in touch with further details, to allow us to conduct into this matter.
Please be assured a full investigation will take place, and the team on hand will reply back as soon as possible. Thanks, PureGym

Bedømt til 5 ud af 5 stjerner

Lovely friendly gym

Open spacious gym with all key fitness equipment available supported by friendly staff.

22. april 2025
Uopfordret anmeldelse
PureGym UK - London Bromley-logo

Besvarelse fra PureGym UK - London Bromley

Hi Subhanur - Thank you so much for taking the time to leave a review. We always value feedback from our members and are glad to hear you're happy with the space available in the gym.

We strive to create an environment where everyone can comfortably work out without feeling crowded, so it’s great to know that’s been your experience. We're thrilled that you enjoy using the gym, and we’ll continue working to provide a spacious and welcoming atmosphere. Thanks again, PureGym.

Bedømt til 5 ud af 5 stjerner

Great

Amazing gym!

6. april 2025
Uopfordret anmeldelse
PureGym UK - London Bromley-logo

Besvarelse fra PureGym UK - London Bromley

Hi Lorela! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Bedømt til 5 ud af 5 stjerner

Easy to sign up and get registered

Easy to sign up and get registered. Prompt bookings for classes. Immediate email confirmation of membership.

27. marts 2025
PureGym UK - London Bromley-logo

Besvarelse fra PureGym UK - London Bromley

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Bedømt til 5 ud af 5 stjerner

mostly as my espectations

19. marts 2025
Uopfordret anmeldelse
PureGym UK - London Bromley-logo

Besvarelse fra PureGym UK - London Bromley

Hi Adina! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. Enjoy your next workout! Thanks, PureGym

Bedømt til 5 ud af 5 stjerner

PureGym is excellent value

PureGym asks for a review on joining the gym, and I have been very impressed with the staff and equipment.
Rachael John Isaac have been great, making me feel comfortable despite my inexperience.
Bromley has the staff to support the young fit gym goers as well as people like myself who have a long way to go.
The cost of off peak membership is £20 pm well worth it as the equipment is well maintained and access is easy during the day. The classes are included in the fee.

24. februar 2025
PureGym UK - London Bromley-logo

Besvarelse fra PureGym UK - London Bromley

Hi Patricia! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We hope you continue to enjoy your time with us! Thanks, PureGym

Bedømt til 4 ud af 5 stjerner

Good equipment but found toilet…

Good equipment but found toilet facilities were not inspected regularly.

Urinal was clogged and no handsoap in despencer.

Only went for day pass so couldn't comment if was a regular occurrence or just one off.

25. januar 2025
PureGym UK - London Bromley-logo

Besvarelse fra PureGym UK - London Bromley

Hi Christopher - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.

Bedømt til 5 ud af 5 stjerner

Easy to join

Easy to join, great facilities. Even better that they're open 24hrs

4. januar 2025
PureGym UK - London Bromley-logo

Besvarelse fra PureGym UK - London Bromley

Hi Ross! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.

We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere.
Hope you enjoy your time with us! Thanks, PureGym

Bedømt til 4 ud af 5 stjerner

Clean and easily accessible facilities…

Clean and easily accessible facilities and equipment

28. december 2024
Uopfordret anmeldelse
PureGym UK - London Bromley-logo

Besvarelse fra PureGym UK - London Bromley

Hi Dennis. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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