Have had to restart membership as you started taking more money than you should to now have to pay £15 membership fees. Absolutely disgusting scam as you have been doing it to a lot of people. No cont... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit D, Imperial Retail Park, WS13 6AY Lichfield, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My favourite gym, I feel like the studio space could be bigger as if there is a class on your limited to equipment whereas other puregym have a studio for classes and a studio for general workouts but... Se mere
Virksomheden har svaret
I was not impressed with the staff zero help to busy chatting to each other…..just told to book a session… however there was not free for days and not a time that works for me at all…. Never been ba... Se mere
Virksomheden har svaret
Lichfield PureGym has a great atmosphere, it is friendly & pleasant. The classes are challenging but fun. Tge staff are lovely. They listen to feedback after classes & always try to vary the content... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om PureGym UK - Lichfield
Skrevet af virksomheden
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Kontaktoplysninger
Unit D, Imperial Retail Park, WS13 6AY, Lichfield, Storbritannien
4,0
God
88 anmeldelser
Har besvaret 94 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Staff are amazing
Staff are amazing, always welcoming. Equipment and gym clean too
21. februar 2026
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Lichfield
Hi Sharon, thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear of this experience! Looking forward to seeing you back soon! Thanks, PureGym
Have had to restart membership
Have had to restart membership as you started taking more money than you should to now have to pay £15 membership fees. Absolutely disgusting scam as you have been doing it to a lot of people. No contact number to complain only email that advises to cancel. This is kind theft.. just saying! Why do you NOT have a customer service NUMBER?
27. september 2025
Besvarelse fra PureGym UK - Lichfield
Hi Renee - Thank you for taking the time to leave a rating, but I'm sorry to see it's 2 stars. We strive to provide the best service possible, and your feedback is important to us. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
Great strength class.
Great strength class with New pt James tonight. Good variety of excerises and James was also very understanding of injuries and hearing difficulties. Will definitely be rebooking to participate in this class again.
2. oktober 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Lichfield
Hi there - Thanks for taking the time to leave this review, we are really pleased to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive feedback for the gym team and these classes! Thanks, PureGym
Besvarelse fra PureGym UK - Lichfield
Hi Roy - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comment and hear this has been your experience! Thanks, PureGym
New Member
Recently joined I have been to many gyms over the years. PureGym are right up there with the more expensive gyms especially their team. I find the team very friendly and professional. I find they other members friendly and help to
28. august 2025
Besvarelse fra PureGym UK - Lichfield
Hi Gary - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Would have been 5 stars apart except…
Would have been 5 stars apart except for one big issue! Equipment Facilities are just fine but as many others have pointed out from as far back as January the men's showers are disgusting, black mould around the base of the shower and don't get me started on the smell, after 1 minute of being in the shower you will smell what I can only describe as raw sewage coming from the drains, not very plesant when trying to get clean.
I've emailed the gym to make them aware with no response so far. Looking back through the other reviews it seems the gym must be aware but aren't taking action.
Happy to update my review if this gets fixed.
3. september 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Lichfield
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to assure you that or facilities and gym management team are working closely to make improvements in this area. We fully understand the importance of cleanliness and would ask that you speak directly with your gym management team for any updates on this. Thanks, PureGym
Puregym sent me an invite to write this…
Puregym sent me an invite to write this review. I have previous responded to several internal review request, and each has highlighted the same problem however no action was taken to remedy the issues.
The Puregym offers value for money membership, 24 hour access and a good range of equipment set across two spacious floors. Access to the gym is via digital entry system which is easy to use provided you remember your personal entry code.
Now the negative points, there is only one cleaning station on each floor, that consists of one paper towel dispenser and one bottle of Anti-bac spray. There are no notice politely reminding members to wipe down equipment after use.
As a consequence of the shortage of cleaning materials very few members bother to wipe down equipment, benches are often left with sweaty patches bars and other equipment are often sweaty, not a healthy or safe situation.
I cannot speak about the female showers but those in the male changing rooms a disgusting, thick black mould spores covering the sealant and freely circulating mould spores across the shower pan and on the side walls. Mould spores pose a real risk of causes or aggravating respiratory condition.
I have taken the time to raise these issues with the Puregym management, however the response was disappointing, suggesting that there are no funds available to correct the problem.
Puregym you need to sort this out!
4. juni 2025
Besvarelse fra PureGym UK - Lichfield
Hi Joe -Thanks for taking the time to leave this review, we always appreciate and take on board member feedback and we are sorry to see this is 2 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We continue to ask, as we always have, that members bring a sweat towel with them to wipe equipment. Outside of this, our gyms have full cleaning schedules. In regard to the male changing, we have passed this feedback along to the gym management and facilities team for further review. We fully understand the importance of cleanliness and they will ensure concerns are addressed. Thanks, PureGym
Besvarelse fra PureGym UK - Lichfield
Hi Claire. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars!
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym.
We are really happy to hear you enjoy using the gym!
Thanks, PureGym
Besvarelse fra PureGym UK - Lichfield
Hi James. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Good gym but filthy showers
The gym was generally clean and well-equipped, with a good variety of machines and weights that catered to all workout needs. However, the condition of the showers was a major letdown. All three showers had visible dirt and hair in their bases, and the floor had chewing gum stuck to it. Additionally, the drain plugs were clogged with hair, which made the entire area feel unkempt and unhygienic. For a facility that takes pride in its fitness equipment, the state of the showers was disappointing and certainly detracted from the overall experience.
20. januar 2025
Besvarelse fra PureGym UK - Lichfield
Hi Daniel - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.
Needs a good clean...not very sanitary!
The cleaning station is often empty/dispensers don't work. Almost always, there is no soap in the toilets. The gym generally looks like it needs a good clean!
29. december 2024
Besvarelse fra PureGym UK - Lichfield
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleaning supplies being available to members and staff and this will be dealt with. Thanks, PureGym.
So busy no matter what time I go and…
So busy no matter what time I go and equipment out of order for long periods of time. Also toilets stink
28. december 2024
Besvarelse fra PureGym UK - Lichfield
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day.
Members can also use the members area via the PureGym app or website, to see how many people are in the gym.
With regards to equipment breaking are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible.
If you have any concerns about specific pieces, please notify staff on site as soon as you can. Thanks, PureGym
A great gym.
Lichfield PureGym has a great atmosphere, it is friendly & pleasant.
The classes are challenging but fun. Tge staff are lovely. They listen to feedback after classes & always try to vary the content & provide alternatives based on people’s mixed abilities.
15. december 2024
Besvarelse fra PureGym UK - Lichfield
Hi Mrs Hunt. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Besvarelse fra PureGym UK - Lichfield
Hi Ben - We appreciate you leaving this review, and your feedback means a lot to us. We're all about making the beginning of your fitness journey hassle-free, so it's wonderful to hear you found the process of joining simple. Wishing you the best with your workouts! Thanks, PureGym.
Besvarelse fra PureGym UK - Lichfield
Hi Kenneth - Thank you for taking the time to leave this review!
We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Perfect time to go
Perfect time to go, love the 24 hour availablity. Well stocked, good equipment variety, clean and tidy place
10. september 2024
Besvarelse fra PureGym UK - Lichfield
Hi Andrew, thank you for taking the time to leave this review, we are delighted to see this is 5*s.
It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!
Thanks, PureGym
Easy day pass
Just bought a day pass. Dead easy to do online but would be handy if it would accept Google or Apple Pay for a one-off payment. Gym had all the equipment you'd need. Would go again.
7. september 2024
Besvarelse fra PureGym UK - Lichfield
Hi Andrew - It's great to hear you enjoyed your day pass visit with us and thank you for the 4* review.
We hope to see you back in the gym in future!
Thanks, PureGym
Besvarelse fra PureGym UK - Lichfield
Hey Edyta - That's awesome to hear and thanks for the 5* feedback!
Thanks, PureGym
The gym had a warm friendly feeling…
The gym had a warm friendly feeling about it. No-one seemed to judge. Plenty of machines and they were easy to use/had clear instructions.
12. april 2024
Besvarelse fra PureGym UK - Lichfield
Hi Steve! Thanks for taking the time to leave this 5 star review!
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so.
Hope you continue to enjoy your time with us! Thanks, PureGym
Best gym
Easy to join, no one seems to judge you and are even willing to help you get along
1. april 2024
Besvarelse fra PureGym UK - Lichfield
Hi Lee, thank you for the 5* review and welcome to PureGym!
We hope you enjoy your future visits to the gym and our staff are always willing to help only if you need!
Thanks, PureGym
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.