PureGym Fore Street, Exeter – really disappointing. I’ve been a member since 2021 and the gym has become increasingly poorly maintained. The cleaning and general upkeep are not being done properly... Se mere
Lokation
Skift lokation177-181 Fore Street, EX4 3AX Exeter, GB
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Se, hvad kunderne siger
Olivia is such an asset to Exeter Pure Gym. You see her cleaning equipment down and making people feel welcome. It makes such a difference. Thank you.
Great equipment and really friendly staff. Its very convenient that Pure Gym is open 24 hours and there is piece of mind due to the safety and emergency protocol procedures and call lines. I have rece... Se mere
Virksomheden har svaret
I decided to take a short 7 day membership as I was staying in the area. I visited the gym at Fore Street, Exeter and was shown around by Eliot. At home, I was easily able to navigate your straight... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om PureGym UK - Exeter Fore Street
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Kontaktoplysninger
177-181 Fore Street, EX4 3AX, Exeter, Storbritannien
3,8
God
68 anmeldelser
Har besvaret 94 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
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PureGym Fore Street
PureGym Fore Street, Exeter – really disappointing. I’ve been a member since 2021 and the gym has become increasingly poorly maintained. The cleaning and general upkeep are not being done properly, and there’s an extremely strong odour most of the time which suggests poor ventilation.
A lot of the equipment is rusty and machines are often out of order. It also feels like the focus is more on signing up new members than maintaining the space and fixing issues. The changing rooms are consistently unclean, with very dirty floors, and I’ve had multiple occasions where there was no toilet paper or soap available. I’ve stopped using the showers altogether because of how unhygienic it feels.
Overall, it’s been a terrible experience lately and I’m planning to move to a different gym.
4. marts 2026
Uopfordret anmeldelse
Olivia is such an asset to Exeter Pure…
Olivia is such an asset to Exeter Pure Gym. You see her cleaning equipment down and making people feel welcome. It makes such a difference. Thank you.
2. marts 2026
Uopfordret anmeldelse
Great trainers but some drawbacks
Bradley and Lizzie are great trainers. However there are 3 niggles about this gym.
Most importantly there is a chronic lack of secure bike parking. PureGym has a carbon reduction climate change policy. It's just green-washing, however, if gym users get their bikes stolen. This happens often, other members who are cyclists have told me. The head office hasn't provided investment for cctv for the pitiful 5 bike spaces.
Huge numbers of members are students. It's impossible to park securely in mid winter. There's a lift which it would be so easy to give cyclists access to. On the landing next to gym entrance there is space for at least 20 bike racks, especially the type where you hang the front wheel up like you find on some trains.
People who like to keep fit often invest in expensive bikes. PureGym should support those of us who keep fit outside the gym and don't drive or get the bus to the gym. We choose to leave our cars at home because we care about climate change. It seems that PureGym doesn't care.
Given the environment and climate change, I'm generally uncomfortable with overheated gyms. It's good to exercise without sweating buckets. But this gym is so poorly insulated that, even after two consecutive classes on a Wednesday morning, my fingers are usually white with cold. One trainer had to go downstairs to run her hands under the warm tap between the classes. I often wear 5 or 6 layers to classes in the studio but my hands are still white at the end.
PureGym has been in this building many years. Thousands of members, great profit. If the gym doesn't own the freehold it should lobby the building owner to invest in insulation. If it's this bad in the winter it must be really expensive to air-condition the building in summer.
Finally the music played is awful, even the volume is set by head office. It's intrusive and stifles conversation. It's uncomfortably loud at times of day when head office cranks up the volume. Nobody listens to it.
It would be far preferable to have new music or much quieter classical music with out intrusive beat, such as Mozart and Bach. There's loads of research that shows people are more productive, think more clearly and are happier when non vocal music by Bach is played as background music.
On a positive note the manager is a very customer focused guy.
17. december 2025
Besvarelse fra PureGym UK - Exeter Fore Street
Hi Stuart. Thanks for taking the time to leave this review, we greatly appreciate and take on board member feedback. We would like to apologise for any inconvenience caused by these concerns and any disruption this has caused to your workout. We provide all of our teams with bespoke music platforms created just for fitness classes which provide a wide range of motivating music specific to each class type PureGym offers. Staff should undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info, including dates and time, they will be more than happy to look into this for you and ensure the music is kept at the expected volume!
Temperatures/air con in our gyms are automatically regulated by Smart machines and the club will continue to monitor this and report any concerns. Whilst there have not been any issues flagged during recent temperature checks, this will be looked into further by the team. We are always looking to make improvements to give our members the very best service possible, so please keep an eye out for updates! Your feedback means a lot, and we hope to see you back in the gym very soon. Thanks, PureGym
Fantastic
Joined through Something to Look Forward To. Thanks so much for helping me keep as healthy as possible.
Very easy to sign up and log in. The app is great and easy to navigate
18. december 2025
Besvarelse fra PureGym UK - Exeter Fore Street
Hi Charlie. Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
I don’t was after now,but I try my best…
I don’t was after now,but I try my best to going a gym.Is very professional and a lovely place
31. oktober 2025
Besvarelse fra PureGym UK - Exeter Fore Street
Hi Dan - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments! Thanks, PureGym
Some of the machines need servicing
Some of the machines need servicing - the spin bikes have straps that have broken and they are not all adjustable - they all need servicing.
Also the back extension machine adjuster has completely broken so it cannot be adjusted which is such a shame.
9. november 2025
Besvarelse fra PureGym UK - Exeter Fore Street
Hi Jo - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
i tried to sign up and it didn’t let me
i tried to sign up and used all the correct information and it would not let me. said something went wrong
17. oktober 2025
Besvarelse fra PureGym UK - Exeter Fore Street
Hi there - Thanks for taking the time to leave this review, we are sorry to hear of this issue and see this is 2 stars. Looking into your account, we can confirm you have an active free friend membership. If you need any further assistance with this, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
Exeter gym is pretty cramped but for the price it's okay.
Pros:
It's pretty cheap, there's a standard range of equipment, a lot of treadmills if you are into torturing yourself and the changing rooms are pretty standard.
Also the classes are really good, the "Learn to Lift" workshops are so underused - I had one with Estin and he was really helpful and patient and not judgmental at all.
The cons:
The Exeter fore street Gym is pretty cramped, everything is close together and it generally feels quite small. The atmosphere feels pretty toxic compared to other gyms but that's just the vibes. It gets really really busy in peak times.
7. september 2025
Besvarelse fra PureGym UK - Exeter Fore Street
Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback, and it's great to see your positive feedback on these classes and a member of the team. Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible. If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Quick and easy!
24. september 2025
Besvarelse fra PureGym UK - Exeter Fore Street
Hi Ciara - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Very helpful staff when trying to sign…
Very helpful staff when trying to sign up for the week pass
29. juli 2025
Besvarelse fra PureGym UK - Exeter Fore Street
Hi there - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience! Thanks, PureGym
No light weights to warm up with in…
No light weights to warm up with in reach of the benches.
Trouble getting out, the code wasn't working. Tried about 5 times then got out
Other than that,well equipped, very busy
23. april 2025
Besvarelse fra PureGym UK - Exeter Fore Street
Hi James - Thank you for providing this feedback on your experience at Exeter Fore Street. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We appreciate the points raised and we’ll look into this! Thanks, PureGym
Quickest and Easiest sign up I’ve ever done!
Easy to sign up and gym on my doorstep so very happy and the no joining fee offer at the time made it a no brainer!
30. marts 2025
Besvarelse fra PureGym UK - Exeter Fore Street
Hi Darren. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Joining process is smooth
Joining process is smooth. Gym is hygiene and spacious. Staff members guiding
28. december 2024
Besvarelse fra PureGym UK - Exeter Fore Street
Hi Ramesh - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.
We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.
The atmosphere is great and it’s…
The atmosphere is great and it’s friendly, also I would recommend using a personal trainer if you need help with anything as they are great and I recommend Jordan as he’s a good PT and will help you out with anything
12. december 2024
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Exeter Fore Street
Hi Bradley - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Besvarelse fra PureGym UK - Exeter Fore Street
Hi there - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
Short term membership, easy to set.up and use.
I decided to take a short 7 day membership as I was staying in the area. I visited the gym at Fore Street, Exeter and was shown around by Eliot. At home, I was easily able to navigate your straight forward site to set up the membership, received confirmation almost immediately and instructions on how to access the gym. Generally, very happy with the gym itself, although busy at times.
27. oktober 2024
Besvarelse fra PureGym UK - Exeter Fore Street
Hi there - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
Brilliant Gym
Gym is open 24/7 which is super useful, I’ve never had any issues with getting on any machines, even though the electrolyte water is extra on the monthly fee it’s a great bonus to have in the gym.
28. oktober 2024
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Exeter Fore Street
Hi Emma. Thank you for taking the time to leave this review, we always appreciate and take on member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.
Pure Gym Update
Further to my previous post about pure gym Exeter, I’ve had a reply stating that at night they cut locks and empty lockers, when ?? I was in there today and there was no change, there was also a guy in the locker room taking pictures of himself with no regard to who might be in the background, I did speak to him (which was a waste of time) as he had the same self entitled attitude that seems to thrive there, so if a half naked picture of me turns up on the internet, I look forward to suing pure gym for not being pro active in protecting the privacy of its members. So much for the ‘safe’ environment I’m always hearing about over the speaker system ? I did speak to the manager who told me “we have notices up all over the gym stating the rules” Really ? That’s just very poor and VERY lazy management. I’ve not one time seen a message sent through the App telling people to adhere to the rules or practices at the gym, all I get through that is offers of a personal trainer (yeah right!) Otto buy things from the vending machine , clearly being “pro active” in the running of the gym SHOULD be your TOP priority, but it seems your all to interested in sitting in the office or going out with your advertising material touting for new members, how about looking after the ones you already have ?
19. september 2024
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Exeter Fore Street
Hi Paul. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously.
We ask that any concerns are raised with the gym manager directly, or to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns.
We please ask that you get in touch with further details, to allow us to conduct a full investigation into this matter. Thanks, PureGym
Easy to join with the app and staff are…
Easy to join with the app and staff are welcoming
3. september 2024
Besvarelse fra PureGym UK - Exeter Fore Street
Hi there, thank you for the 5* feedback and welcome to PureGym!
We hope you enjoy your future visits to the gym!😊
Thanks, PureGym
I paid for 3 months and to have access…
I paid for 3 months and to have access to several units as I travel a lot for work...but so far I haven't been able to have access to any unit...that's disappointing...that's why my review can't be good. . sad
17. april 2024
Besvarelse fra PureGym UK - Exeter Fore Street
Hi Patrícia, we're sorry to see this 1 star review!
As we require more info to help, please drop our Member Services team a message on (member.services@puregym.com) with your accurate email address, mobile number and DOB - So they can find your account and advise on your access issues .
We look forward to getting this sorted for you!
Thanks, PureGym.
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