Was shown around by very helpful staff called Dolly. Was keen to assist with questions on the equipment and facilities.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I like the large number of dumbbells that are offered and the wide varieties of machines. However, the machines are very close together and you sometimes have to get in someone's personal space just t... Se mere
Virksomheden har svaret
My first day going to the gym… going up the stairs there was a homeless person laying on the stairs, doing his drugs and getting ready to sleep. I turned around and came back home - really thinking ab... Se mere
Virksomheden har svaret
Good value for money. I've been a member since Pure Gym took over the facility. Decent quality equipment in sufficient numbers, even at busy periods. The Personal Trainers working out of Camden also... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om PureGym UK - Camden
Skrevet af virksomheden
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Kontaktoplysninger
193-199 Camden High Street, NW1 7BT, Camden, London, Storbritannien
- +44 3444770005
3,9
God
41 anmeldelser
Har besvaret 94 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Was shown around by very helpful staff…
Was shown around by very helpful staff called Dolly. Was keen to assist with questions on the equipment and facilities.
3. november 2025
Besvarelse fra PureGym UK - Camden
Hi Pierre - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Besvarelse fra PureGym UK - Camden
Hi Barbara - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We are looking forward to seeing you soon at the gym! Thanks, PureGym
Good Location, Poor Hygiene
The Camden branch in London has a good location, but the toilets are always very dirty and not cleaned properly.
24. april 2025
Besvarelse fra PureGym UK - Camden
Hi Max. Thanks for taking the time to leave this review, we're sorry to see it's 1 star.
It's important to us to receive member feedback, so that we can continue to improve the service we offer our members.
We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve.
You can either have a chat to your Gym Manager, or contact our Member Services team on member.services@puregym.com. We hope to hear from you soon.
Thanks, PureGym
Friendly gym
It's a well run gym with members quietly getting on with their workout. The only issue can be finding a free locker as many seem to be permanently locked.
29. juni 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Camden
Hi Richard. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great experience only the showers could…
Great experience only the showers could be a few degrees warmer
16. maj 2025
Besvarelse fra PureGym UK - Camden
Hi Chris - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We apologise for any inconvenience caused by the showers. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time) so this can be looked into further. Thanks, PureGym
Good value for money
Good value for money. I've been a member since Pure Gym took over the facility. Decent quality equipment in sufficient numbers, even at busy periods. The Personal Trainers working out of Camden also are excellent quality.
5. maj 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Camden
Hi Denise - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym! Thanks, PureGym
Good experience but pity about the…
Good experience but pity about the rough sleepers on the stairs. Although they seem harmless enough.
14. februar 2025
Join Camden Pure and feel fantastic
I´ve given Pure the top score of 10 for the empowering, enlivening, exciting, emotionally fulfilling excercise classes, full aray of machines, clean changing room & showers, and incredibly friendly & helpfull staff. I´d recommend the Camden Pure gym to all, and already have/do.
27. januar 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Camden
Hi Catherine - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and the classes that we run. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Get more protectors for the bars
Please get more protectors for the bars, I can’t do my workout properly without them. There never seems to be any available/they seem to be missing all the time. It’s a very standard piece of equipment the gym should be providing.
23. januar 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Camden
Hi Tess. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken or replaced if missing in club.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
In the meantime, I really do hope this does not put you off from attending the gym. Thanks, PureGym
Great value for money
Great value for money!
Decent facilities, the gym equipment makes good use of the building space, it wasn’t crowded and my session went well. I’d say it makes a great emergency gym or second gym.
12. januar 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Camden
Hi Fausto - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Today was great
Today was great, always prefer training at the gym when Daniel is working on shift as know it will be clean (unlike on other days). Would be great if this could be done by other trainers on other days too!!
14. december 2024
Besvarelse fra PureGym UK - Camden
Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym, overall! We are always looking to improve our facilities; we appreciate the point raised and we’ll look into this! Thanks, PureGym
Besvarelse fra PureGym UK - Camden
Hi Faris - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club to ensure a safe environment for staff and members. Thanks, PureGym
Easy to access and great gym
24. november 2024
Besvarelse fra PureGym UK - Camden
Hi Wil - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
There was poo overflowing from the…
There was poo overflowing from the toilets and also there was equipment lacking
23. november 2024
Besvarelse fra PureGym UK - Camden
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.
Process was very simple
Process was very simple, everything was laid out clearly and I was able to quickly find the membership I wanted. I got the 7 day pass, and I specifically liked that they were clear about the fact that the days are consecutive, rather than hiding this in small print somewhere. The instructions were also very clear on how to get into the gym.
12. november 2024
Besvarelse fra PureGym UK - Camden
Hi there - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.
We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.
Unhygienic and unsafe.
Pure gym CAMDEN Unhygienic and unsafe.
I am writing this to express my deep concern regarding the persistent unhygienic and unsafe conditions at camden pure gym For quite some time now, the gym has been plagued by an overwhelming odor of urine and poo noticeable upon entry. It is incredibly disheartening to find that the lift and surrounding areas are frequently soiled with urine.
Additionally, I have noticed a disturbing increase in drug users loitering and even sleeping on the premises daily. Drug paraphernalia is often found on the stairs, and drug dealers are frequently standing by the main entrance in the evenings. These issues not only make for an unpleasant environment but also raise significant safety concerns for members.
It is clear that these problems are ongoing, yet there seems to be little action taken by PureGym’s head office. It feels as though the priority is solely on collecting monthly memberships, with no regard for the safety, cleanliness, or overall experience of its members.
I strongly urge you to address these issues immediately for the well-being of all members and to restore a safe and healthy environment in the gym. I hope to see swift action on this matter.
15. september 2024
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Camden
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
As an online company, we don't have receptions. However, we have the cylinder POD doors that act as both an entrance and security system. The POD doors monitor entrance with individual 8 digit code.
As well as this, we have staff monitoring the gym, as well as a 24/7 CCTV team.
If there are individual instances you are aware where security has been breached or any concerns please raise with the Gym Manager (alongside dates/times) so this can be fully investigated. Thanks, PureGym
Manager Anthony was very friendly and…
Manager Anthony was very friendly and helpful. He went out of his way to make me and my daughter feel comfortable and welcome. The other employee that had excellent customer service was Daniel who offers us a free class and personal training. The music was great and we loved the variety is equipment. We are from Tampa Florida in US and we’re going to recommend this gym to all our friends that travel to the UK . Thank you so much! Dee and Angelina Parrino
12. september 2024
Besvarelse fra PureGym UK - Camden
Hi Dee & Angelina! Thanks for taking the time to leave this 5 star review, we always appreciate member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; great to hear Anthony and Daniel could help assist on your visit.
Hope to welcome you back again soon! Thanks, PureGym
Confusing entry and abundance of equipment
I enjoyed the abundance of equipment. The entry was confusing as after standing in the "lobby" to apply for a day pass on my phone only the double circle doors allow entry to day pass members. It would be nice if there was someone there to help sign you up and take payment instead of waiting 7 minutes for an emailed code. Also noone else wipes down their machines nor puts their weights back which is disgusting and annoying. No fault of the gym really, just the people that go there.
4. september 2024
Besvarelse fra PureGym UK - Camden
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
As an online company, we don't have receptions. However, we have the cylinder POD doors that act as both an entrance and security system.
The POD doors monitor entrance with individual 8 digit code. As well as this, we have staff monitoring the gym in staffed hours, as well as a 24/7 CCTV team.
It is in the gym rules that members should wipe down all kit after use and return their own weights which would risk suspension, but at peak times especially it can be hard to police this.
However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this. Thanks, PureGym
Easy to register and using blue light…
Easy to register and using blue light card link
Thank you
25. juli 2024
Besvarelse fra PureGym UK - Camden
Hi there! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward, and your corporate discount helped reduce you monthly payments.
Enjoy your membership with us! Thanks, PureGym
Friendly & accessible customer experience!
Thanks for the Welcome Back offer, I truly appreciate the opportunity and the friendly and accessible customer experience!
8. juli 2024
Besvarelse fra PureGym UK - Camden
Hi LB, thank you for the 5* review and welcome back to PureGym!
We hope you enjoy your future visits to the gym!😊
Thanks, PureGym
Dette er Trustpilot
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.