Fantastic gym with really friendly, helpful staff and great equipment. Always clean and never experienced any issues. Really good value for money as well, would recommend to anyone.
Virksomheden har svaret
Lokation
Skift lokationUnit E08 & E09, The Rock, BL9 0ND Bury, GB
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Se, hvad kunderne siger
I’ve been coming here for a few years, more for ease/locality but since joining the standards have massively dropped to the point that I’m looking for other gyms. A fair few machines out of order,... Se mere
Virksomheden har svaret
The gym is great overall, but it really lacks proper air conditioning or decent air circulation, especially when it gets hot. It can feel stuffy and uncomfortable during warmer days. Even just a few i... Se mere
Virksomheden har svaret
The new gym is absolutely lovely and the womens section really helps build my confidence in the gym. I have been a few times in the new gym. However today i left my airpods, went back later on and the... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om PureGym UK - Bury
Skrevet af virksomheden
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Kontaktoplysninger
Unit E08 & E09, The Rock, BL9 0ND, Bury, Storbritannien
3,9
God
88 anmeldelser
Har besvaret 94 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Constantly no juice in the machine and…
Constantly no juice in the machine and I pay extra for it. Poorly maintained and stocked.
Kit is ok
Lots of stinky people
Not the best gym for the money.
Edit - attended again today and still no juice in the juice machine….
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Bury
Hi Carl- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about the facilities within your gym, please notify staff on site as soon as you can and they'll be happy to investigate this further. Thanks, PureGym
Fantastic gym with great staff
Fantastic gym with really friendly, helpful staff and great equipment. Always clean and never experienced any issues. Really good value for money as well, would recommend to anyone.
17. august 2025
Besvarelse fra PureGym UK - Bury
Hi Kat- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We also always aim to provide a wide range of equipment so that members have a variety of ways to workout! We are really happy to hear you enjoy using the gym overall and would recommend us to others! Thanks, PureGym
Great gym with some great classes
Great gym with some great classes, really enjoy the MIND class by Stefan, really improving my flexibility.
10. november 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Bury
Hi Stephen - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym! Thanks, PureGym
Took over 5 attempts kept referring me…
Took over 5 attempts kept referring me to Customer Services which does NOT exist!
4. oktober 2025
Besvarelse fra PureGym UK - Bury
Hi Guy - Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We are always keen to receive feedback so we can improve our service, but it would help us if you could get in touch directly to provide more information about where we may be able to improve. The Member Services team can be contacted at member.services@puregym.com or through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
Thanks, PureGym
Definitely recommend
The new gym is absolutely lovely and the womens section really helps build my confidence in the gym. I have been a few times in the new gym. However today i left my airpods, went back later on and they had been handed in. The staff are lovely and its such a positive environment.
29. september 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Bury
Hi Faye - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy the aspect of having a dedicated women's workout space, we are proud to be able to offer this in some of our gyms! Thanks, PureGym
Gym is great, that's me being positive.
Gym is great, hope it continues to be as good when it moves.
The music - absolutely awful, generic garbage and loud with it. But I'm old, so probably not the target demographic,
I need to learn not to go during daylight hours.
5. september 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Bury
Hi Carol, thank you for taking the time to leave us this review.
We're sorry to hear you have some concerns with regards to the volume of the music in the gym.
In the gym, we must adhere to Health & Safety guidelines as specified by HSE, as to the appropriate volume at which we play our music and our members are taken into consideration at all times when choosing the appropriate volume.
Staff should undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info they can look into this for you.
Thanks, PureGym
I was tempted to give the gym a one…
I was tempted to give the gym a one star. However this would be unfair for the rest of the the team.
I have recently rejoined Pure Gym after a long absence, due to one particular ongoing issue.
There is one personal trainer (who will remain unnamed) who makes me feel very , very uncomfortable. I am a very mindful gym member, however, there is one personal trainer who every time I look up is giving me death Stares. (Yes everytime!)
This has been the case over the years and has also been the case over this last week.
He would also mumble something under his breath every time he walks pass. Furthermore I have spoken a couple of my friends who have also stated that they have left the gym for this very issue. (They also happen to be from the same ethnic background as me)
I even said 'Hello' one morning , the PT looked at me point blank and did not respond , but continued to stare at me quite aggressively.
I would like the management to share this message with all personal trainers, and if the issue is not resolved I will take this up directly with the management in the coming weeks.
Other than that, the gym is clean. People are friendly and mindful of each other.
I hope the issue can be resolved without any further action. Any sort of intimidation whether direct or indirect should not be tolerated.
29. august 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Bury
Hi Mo - Thank you for taking the time to leave this review, we are sorry to hear that this has been your experience and see that this is 3 star. We have made your gym management team aware of your feedback, but It would really help us if you could get in touch directly with your gym manager to provide more information regarding your concerns (such as date and time or names etc.) so that this can be looked into further. Thanks, PureGym
Good gym but lacks decent air circulation
The gym is great overall, but it really lacks proper air conditioning or decent air circulation, especially when it gets hot. It can feel stuffy and uncomfortable during warmer days. Even just a few industrial fans would make all the difference.
12. juli 2025
Besvarelse fra PureGym UK - Bury
Hi, thank you for taking the time to leave us this review.
We have recently made slight changes to this area, looking at improving energy efficiency. This is both to control our energy usage, but also with a look to reduce our carbon footprint. By law, we have a requirement to provide a certain amount of fresh air based on occupancy levels, and our ventilation system increases and decreases at different times throughout the day and night, making sure we meet these requirements and provide good air movement around the gyms. These levels are based on size of the gym, and occupancy levels, and are regularly monitored.
All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities and all feedback is taken into account when making any future changes.
Thanks, PureGym
Hi, “Quick and Easy Sign-Up, Great Experience!”
Hi,
I gave you 5 stars on Trustpilot , my joining experience was smooth and easy. Thanks!
Best regards,
Mabel R
9. juli 2025
Besvarelse fra PureGym UK - Bury
Hi Mabel. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Used to be good for the money but standards are dropping
I’ve been coming here for a few years, more for ease/locality but since joining the standards have massively dropped to the point that I’m looking for other gyms.
A fair few machines out of order, lots of broken lockers, toilets are clean 50% of the time and today… a very hot and busy Sunday and there is no handwash in the toilets, but a note saying ... to use disabled toilet for soap if “necessary’. Really poor hygiene standards being promoted in a gym of all places, which can make a lot of people ill and is just grim to be fair. Needs sorting ASAP. 🤢
22. juni 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Bury
Hi Cloe, thank you for taking the time to leave this review.
We are equally as disappointed when, from time to time, things go wrong and equipment has to be placed out of order. Regular maintenance checks are undertaken, and any issues identified are escalated to engineers straight away. Sometimes, there may be a small wait whilst engineers attend to fix any issues, but we endeavour to resolve these as soon as possible.
We're sorry to hear that you have concerns surrounding the cleanliness of your gym. We work hard to ensure that our gyms are a safe and comfortable environment for all of our members, and always take member feedback on board.
Please may we ask that you contact us directly to discuss this feedback further? This can either be done with your Gym Manager in the gym, or by contacting our Member Services team on member.services@puregym.com
Thanks, PureGym
easy access
easy access, decent range of machines. Good overview of machine uses and targeted muscles
3. februar 2025
Besvarelse fra PureGym UK - Bury
Hi Mohammad! Thanks for taking the time to leave this 5 star review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of equipment so that members have a variety of ways to workout.
Hope you continue to enjoy your time with us! Thanks, PureGym
It's alright
Good quality equipment and availability of machines but sports water continues to be out of order and drink vending machine was also out of order. Would rate higher if hydration options were more reliable
3. januar 2025
Besvarelse fra PureGym UK - Bury
Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. If you have more concerns regarding the Yanga water machine, the best way to pass them on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed for updates and improvements. Thanks, PureGym
New equipment is great so are the…
New equipment is great so are the staff,although music is awful and too loud
14. december 2024
Besvarelse fra PureGym UK - Bury
Hi Mo. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
clean bright safe well equipped…
clean bright safe well equipped training areas, non judgemental friendly staff and fellow gym users
16. december 2024
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Bury
Hi Chris - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Best decision
I joined pure gym after a health scare and it’s the best decision I have ever made. It’s such a great atmosphere, the staff are incredible. I do have a personal trainer Lizy who is a life saver nothing is ever too much and she tailors everything to my body and my mind. Every member of staff I have spoken too is so nice and helpful.
11. december 2024
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Bury
Hi Louise - Thank you for taking the time to leave this review! We’re delighted to hear that you’re having such a transformational experience in our gym.
Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.
Besvarelse fra PureGym UK - Bury
Hi Julia - Thank you for taking the time to share your thoughts! We really value member feedback and always take it on board. It’s great to hear that you had a smooth and easy experience joining us. Have a great time with your workouts! Thanks, PureGym.
Clean and comfortable …
Accessing the gym was not clearly explained ( luckily I had someone with me to explain)
Clean and comfortable environment
25. oktober 2024
Besvarelse fra PureGym UK - Bury
Hi Carl - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
We always advise that new members have an induction to ensure they are familiar with the lay out of the gym and understand how to access the gym and use the different pieces of equipment.
Inductions are usually placed on the class time table. You can also get in touch with the Gym Manager via email, and an induction can be arranged for a specific date and time.
Alternatively, members are able to speak to the staff in the gym (if they are not on the gym floor, please feel free to knock on the staff room door) and have an induction. Thanks, PureGym.
Besvarelse fra PureGym UK - Bury
Hi Nat! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; great to hear staff could help on the day.
Hope you enjoy your membership with us! Thanks, PureGym
Great customer service by the Puregym…
Great customer service by the Puregym team
12. august 2024
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Bury
Hi Vipul! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
It is great to hear Member Services could help with your membership query!
Enjoy your next workout! Thanks, PureGym
Good training experience
Good atmosphere, well equipped and well laid out with enough work stations to cater for all users, clean and well maintained.
2. august 2024
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Bury
Hi Scott, thank you for taking the time to leave this 5* review!
It's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym!
Thanks, PureGym
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