I really like this gym; great atmosphere and a real mixture of people use it - some come for the machines, some just for cardio and others for free weights and Power or Olympic lifting. There really i... Se mere
Virksomheden har svaret
Lokation
Skift lokationLondon Road, RH15 9RD Burgess Hill, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Se, hvad kunderne siger
Just the ease of entering the gym. Pure Gym app very impressive too. Friendliness and knowledge of gym staff particularly my PT (Sam). Also changing rooms are reasonably clean and hygienic. Men's' sho... Se mere
Virksomheden har svaret
I've been going to this gym for a few years now, it's all pretty good apart from the showers. Shortly after the energy crisis started they turned the temperature down, they are now barely warm enough... Se mere
Virksomheden har svaret
I’ve been a member here for many years but the gym has gone badly downhill. It’s dirty and the gym rules are not upheld by a lot of the powerlifting members or by the staff. In fact the staff sit at t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om PureGym UK - Burgess Hill
Skrevet af virksomheden
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Kontaktoplysninger
London Road, RH15 9RD, Burgess Hill, Storbritannien
3,5
Middel
112 anmeldelser
Har besvaret 94 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
A nice atmosphere and well equipped gym
Good availability of equipment, clean and friendly.
22. marts 2026
Uopfordret anmeldelse
Thuggish Behaviour
I’ve been a member here for many years but the gym has gone badly downhill. It’s dirty and the gym rules are not upheld by a lot of the powerlifting members or by the staff. In fact the staff sit at the desk looking bored and miserable. I experienced abuse and harassment from one of the powerlifters so I reported it. Since then I’ve been victimised by aggressive staring from him and his PT which is both threatening and intimidating. His PTs behaviour is thoroughly unprofessional This has now crossed a line when my personal email was leaked to the bullying thug I believe by either the PT or gym management (they are the only ones with access to this confidential information at this gym). This is now in the hands of the police.
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Burgess Hill
Hi Catherine. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are sorry to learn of your recent experience. We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature very seriously. We ask that any concerns are raised to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns. We please ask that you get in touch with further details, to allow us to conduct a full investigation into this matter, and assist where we can to support you during this. Please be assured a full investigation will take place, and our team on hand will reply back as soon as possible to escalate this further. Thanks, PureGym
Outstanding gym with a brilliant…
Outstanding gym with a brilliant atmosphere.
PureGym Burgess Hill offers excellent facilities that can meet virtually any training requirement. The staff are experienced, professional, and genuinely supportive, which makes a huge difference.
The member community is one of the best I’ve experienced – diverse, welcoming, and friendly, with people training for everything from specific sports to general health and strength. There’s a real sense of mutual respect and support.
Cleanliness and maintenance are clearly taken seriously, with the gym kept tidy and equipment in great condition. After more than four decades of weight training, I can honestly say this is the best gym I’ve ever trained in.
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Burgess Hill
Hi George- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We’re proud to have such a dedicated team and our staff works hard to provide great service. Please know your feedback means a lot! Don't forget, our app has lots of features so that members can get the most out of their membership. We are really happy to hear you enjoy using the gym overall and we hope to be able to continue to support your health and fitness journey moving forward! Thanks, PureGym
I really like this gym
I really like this gym; great atmosphere and a real mixture of people use it - some come for the machines, some just for cardio and others for free weights and Power or Olympic lifting. There really is something for everyone here - all ages and backgrounds represented. The trainers and staff are always friendly and helpful and do a great job running such a busy place. It’s the hub of our local community.
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Burgess Hill
Hi - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of kit so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We couldn't agree more on that one; we know flexibility is important to our members and we are here to provide! Our app also has lots of features so that members can get the most out of their membership. We are really happy to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym
Friendly and well equipped
Friendly and well equipped. I never feel self-conscious in this gym. I even go on my own now sometimes!
8. oktober 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Burgess Hill
Hi Nancy - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know just how anxious we can all be at the thought of attending alone, so we do our best to provide that safe space for our members. We are really happy to hear you enjoy using the gym! Thanks, PureGym
I have had a membership with pure gym…
I have had a membership with pure gym for 4 years, my son and my husband are also members, due to having 3 direct debits for 3 separate memberships all being paid from the same bank account, you cancelled my membership so I have had to pay another joining fee to set my membership back up!!!
22. august 2025
Besvarelse fra PureGym UK - Burgess Hill
Hi Tina - Thank you for taking the time to leave this review, we always appreciate member feedback and we are sorry to see this is 1 star. To help prevent fraud, we sometimes ask that members attend the gym to verify their identity and payment details, and communicate this 60 days prior to allow time for this to be completed. I understand you have been in communication with the Member Services team regarding this, if you do need any further support, we would ask that you please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
Filthy filthy bathrooms
2. august 2025
Besvarelse fra PureGym UK - Burgess Hill
Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are working alongside the contracted cleaning team and facilities management, to ensure concerns are addressed in club. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time) so this can be investigated. Thanks, PureGym.
The day pass system is excellent
The day pass system is excellent. Got sent the pin to access the gym straight away. Gym was well laid out with a enough equipment for the high volume of people at 6.15pm
14. juli 2025
Besvarelse fra PureGym UK - Burgess Hill
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Besvarelse fra PureGym UK - Burgess Hill
Hi Jyoti. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I picked the pace back up
I picked the pace back up around a month or so and the venue is packed... maybe it is because of the season, I don't know... but it was full inside and out, including the car park.
19. juni 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Burgess Hill
Hi Gilbert, thank you for taking the time to leave this review.
We’re afraid it's true, our gyms are very popular and so can become busy, especially at peak times. The busyness of the gym does fluctuate throughout the day, or depending on the day of the week and you can check how busy the gym is before attending on your PureGym app.
Thanks, PureGym
Slow process to deal with account issues
I am in the process of setting up a gym membership with PureGym and I am on my fifth email due to a technical matter with their website even though I received a receipt saying I have joined. A slow clunky process. If I didn't want to join this particular gym for convenience I would now be looking elsewhere.
24. juni 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Burgess Hill
Hi Matthew - Thank you for taking the time to leave this review, we do apologise for any difficulty during the sign up process. It sounds like this would be due to a temporary system issue. We’re always working to make things as simple and smooth as possible, so we appreciate your comments and will take them into consideration for future improvements. Thanks, PureGym
Pure gym is the place for exercise its…
Pure gym is the place for exercise its very friendly ,Clean best exercises classes
I would recommend anyone to pure gym
Its great for fitness and cardio training
3. juni 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Burgess Hill
Hi Sitara. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great clean inexpensive gym with a wide…
Great clean inexpensive gym with a wide variety of equipment that's not too busy off peak. Good car parking availablity. Would give 5 stars but there is only a water fountain to fill up your water bottle, I find that unhygienic.
24. februar 2025
Uopfordret anmeldelse
Besvarelse fra PureGym UK - Burgess Hill
Hi Nicole! Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
With regards to your point raised we also have bottled drinks to purchase from the vending machine as well as the Yanga machine; this also dispense unflavoured water. Thanks, PureGym
Joined the gym in burgess hill then…
Joined the gym in burgess hill then went down there and it was shut due to fire damage which should of been put on the website but the good news is I was emailed with an apology and my start date being moved forward so no loss of my money
2. januar 2025
Besvarelse fra PureGym UK - Burgess Hill
Hi Craig - Thanks for taking the time to leave this rating, but I'm sorry to see it's 1 stars.
We are always keen to receive feedback so we can improve our service, but it would help us if you could get in touch directly to provide more information about where we may be able to improve.
The best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services.
Thanks, PureGym
When will Burgess Hill reopen
I booked 3 free one day passes for Burgess Hill gym on 31st December to be used on the 7,8 and 8th of Jan.
I haven't been able to use them because the gym is closed. Can you tell me when the gym will reopen and when it does, will my 3 free one day passes still work? I also wish to join.
31. december 2024
Besvarelse fra PureGym UK - Burgess Hill
Hi Phil - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused!
We had to close the Burgess Hill gym temporarily due to an arson attack but not to worry, we're making our repairs and coming back stronger than ever!
In the meantime, if you need help with your membership at all please get in touch with us directly with the Gym Manager/Member Services and we can look into assisting you with this. Thanks, PureGym.
Besvarelse fra PureGym UK - Burgess Hill
Hi Stephen - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused!
We had to close the Burgess Hill gym temporarily due to an arson attack but not to worry, we're making our repairs and coming back stronger than ever! We have given you additional gym access in the meantime.
In the meantime, if you need help with your membership at all please get in touch with us directly with the Gym Manager/Member Services and we can look into assisting you with this. Thanks, PureGym.
Our gym shut indefinitely due to fire
Our gym shut indefinitely due to fire. We weren’t offered a suspension in subscription but two unsatisfactory alternatives, thus I was paying membership and unable to use. It was impossible to contact PureGym to discuss. This was eventually rectified.
29. december 2024
Besvarelse fra PureGym UK - Burgess Hill
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused!
We had to close the Burgess Hill gym temporarily due to an arson attack but not to worry, we're making our repairs and coming back stronger than ever!
In the meantime, if you need help with your membership at all please get in touch with us directly with the Gym Manager/Member Services and we can look into assisting you with this. We're easy to get in touch with! You can contact us in person, in email or on social media. Thanks, PureGym.
Besvarelse fra PureGym UK - Burgess Hill
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused!
We had to close the Burgess Hill gym temporarily due to an arson attack but not to worry, we're making our repairs and coming back stronger than ever!
In the meantime, if you need help with your membership at all please get in touch with us directly with the Gym Manager/Member Services and we can look into assisting you with this. Thanks, PureGym.
I have joined on 23rd dec 2024 & with…
I have joined on 23rd dec 2024 & with in 2 day, Burgess hill branch is temporarily closed. I understand it was due to accident but none has answer for when will it reopen & costumer service has huge delay in responding & they freezed my account on 4th January 2025.
22. december 2024
Besvarelse fra PureGym UK - Burgess Hill
Hi Abhishek - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused!
We had to close the Burgess Hill gym temporarily due to an arson attack but not to worry, we're making our repairs and coming back stronger than ever!
In the meantime, if you need help with your membership at all please get in touch with us directly with the Gym Manager/Member Services and we can look into assisting you with this. Thanks, PureGym.
No access to gym and only solution is…
No access to gym and only solution is to visit local gyms .
14. december 2024
Besvarelse fra PureGym UK - Burgess Hill
Hi there, thank you for your review. We would advise that you contact our Member Services team, regarding your membership as they will be able to advise further about your access. Thanks, PureGym
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