My Pure Flex was returned to me in a pristine state. Thank you. Lee was in communication at every step of the warranty process, keeping me informed as to what I needed to do, what to expect, and th... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
There was a pretty terminal fault with the scooter despite all use within normal operation - I followed what I thought was quite a sensible returns procedure - Pure reviewed the fault and were very fa... Se mere
I had a question with a battery situation going on with my pure scooter !, The team ( extra thanks to Maya) were everything you want from a customer support department , quick to respond a... Se mere
Refurbished scooter arrived with a fault. Sent it back to be fixed and it arrived with a broken lamp...and then a week later the same fault develops again. Absolutely ZERO customer service numb... Se mere
Virksomhedsoplysninger
Om Pure Electric UK
Skrevet af virksomheden
Picture this. Gridlock is ancient history. No one’s paid a parking fine in decades. And your scooter is the go-to for wherever you want to go. That’s the world we want to create. And it all rests on building a different kind of e-scooter. So convenient it fits into any lifestyle. So smooth and beautiful it makes every journey a joy. So powerful you feel superhuman riding it. We’re giving everyone the freedom to beat the streets.
We make e-scooters. That’s it. Which is why we’re so good at it. We reckon they have the potential to change urban transport forever. That’s worth focusing on.
Kontaktoplysninger
Wapping Wharf, BS1 4RW, Bristol , Storbritannien
- help@pureelectric.com
- www.pureelectric.com
3,7
Middel
15 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 63 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Amazing
I brought 2 of these scooters for my kids they absolutely love them they are amazing definitely worth the money spent over £700 on these would definitely be getting myself one of these , thanks to the pure team
1. juni 2026
Besvarelse fra Pure Electric UK
Hi Richard, Thank you so much for your kind review! We’re thrilled to hear your kids are loving their scooters. that’s exactly what we love to hear.
We really appreciate you choosing Pure and investing in our products.
If you decide to treat yourself to one next, we’ll be here to help you pick the perfect model.
Thanks again from the whole Pure team!
Nick was an amazing help
Nick at pure electric made the support experience amazing. quick replies very helpful and getting the scooter back to me aka next day once repairs were complete.
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra Pure Electric UK
Hi Scott, thanks for your great feedback! We’re really pleased to hear Nick was able to make your support experience so smooth and that you were happy with the quick responses and fast turnaround on your scooter repair.
We really appreciate you taking the time to share this and will let our team know too.
Havent recieved scooter back from repair
Havent recieved scooter back from repair
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Pure Electric UK
Hi Jenny,
We can confirm that your scooter has been returned from repair, and we can also see that you’ve since been in touch with our team. Your case is currently under review, and we’ll update you as soon as the assessment is complete.
Thank you for your patience.
The Pure Electric Customer Support
Bought scooter from Curry's they were…
Bought scooter from Curry's they were awful so contacted Pure direct.
Was contacted by Lee and he was utterly amazing and arranged a swift replacement for me.
Great service and thanks Pure... 5 star all the way..
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Pure Electric UK
Hi There, it’s good to hear that Lee was able to assist you and arrange a swift replacement after your initial experience with Curry’s.
We appreciate your feedback and your recommendation.
My experience with pure electric team…
My experience with pure electric team was a wonderful surprise. The staff who helped me deal with much of my issue was Lauren of pureelectric.com, she has gone the extra mile for me regarding matters of issue. Honestly very grateful for the way pure team has treated me and have already recommended them to people I know whom are also very happy they've treated me most decently. My future is pure™️ electric, very good company. Few issues with scooter but I'm certain they heard the flaws and ready to make changes, all in all I give them a 10/10 highest rating for customer services, and 8/10 for scooter issues which were resolved but still need attention.
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra Pure Electric UK
Hi Leonovski, thank you for taking the time to share your feedback.
It’s good to hear that Lauren was able to support you effectively and go the extra distance in resolving your issue.
We appreciate your recommendation and your comments about both the service and the scooter experience.
The Pure Electric team.
I will never deal with your company…
I will never deal with your company again and I will not recommend it to anyone. You took my money and sent me a dead scooter that doesn't even turn on. The service doesn't respond to messages. Now I don't know how to return it. Terrible service!!!
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra Pure Electric UK
Hello Yar Ko, thank you for your review. We are sorry to hear about the issues you experienced with your scooter. After reviewing your case, we noted that your purchase was made outside the UK. We have collaborated with our distributors to resolve this matter for you to the best of our ability.
Should you need any further assistance, please contact the distributor directly.
The Pure Electric team.
Great communication also great delivery…
Great communication also great delivery service
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Pure Electric UK
Hi Prosper, We’re very happy to hear you had a great experience with our communication and delivery service.
Your feedback means a lot to us.
The Pure Electric Team.
Amazing team and customer service
I have had a couple of scooters from PURE and the customer service is excellent. If there has ever been a problem with any scooter they have arranged collection, fixed and returned completely hassle free. They respond very quickly to queries and keep you up to date regularly. Amazing work.
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Pure Electric UK
Hi Kirsty, thank you for your continued support and for taking the time to share your experience. We’re so pleased to hear our team has been able to provide quick, hassle-free support and keep you updated throughout the process.
We really appreciate your kind words and look forward to keeping you riding with PURE!
Excellent Customer Service
I contacted Pure to try and source an item that had been long discontinued, Samantha went above and beyond to help me not only helping me find what I was looking for, but also help fix my sons scooter too! From 1 simple cover to 2 happy customers.
Samantha gave A++ customer service from start to finish, a true credit to the company.
Mr R Foster. Derbyshire
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Pure Electric UK
Thank you for taking the time to share your experience, Mr Foster. We’re thrilled to hear Samantha was able to go above and beyond to help both you and your son. Delivering excellent customer service and finding the best solutions for our riders is exactly what we strive for. We’ll be sure to pass on your kind words to Samantha.
The Pure Electric team.
the team
the team , maya and Kaung San were very helpful and understanding of the issue i was having with my scooter and were able to get it sorted and sent back with care very quickly . would definitely recommend 10/10 . very professional , thanks again
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Pure Electric UK
Hi Ryan, thank you for your fantastic feedback. We’re so pleased to hear Maya and Kaung San were able to help resolve the issue quickly and professionally.
We really appreciate your kind words!
Great customer service
Great customer service. Fast reply to email: issue fixed quickly. Thank you to Lisa.
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Pure Electric UK
Thank you for your kind feedback. We’re delighted to hear your issue was resolved quickly and that Lisa provided great customer service throughout.
We’ll be sure to pass on your thanks to her!
From the moment I wrote to pure…
From the moment I wrote to pure electric I was dealing with someone called Lee and got first class treatment.
27. april 2026
Uopfordret anmeldelse
Besvarelse fra Pure Electric UK
Hi Anne, thank you for your wonderful feedback. We’re so pleased to hear Lee provided you with first-class service from the very start.
We’ll be sure to share your kind words with him and the team!
Pure have handled my repair fantastic
I purchased a air5 scooter via Curry’s which unfortunately after a couple of months developed a small fault. I contacted curry’s which didn’t really want to help and expected me to organise and contact pure direct to get the scooter fixed as they said they do not get involved and it’s down to me to organise! Once I contacted pure I was put In touch with a gentleman called Lee who has been absolutely fantastic and honestly couldn’t recommend enough! He has consistently kept in contact with me with any updates and after he arranged collection of the scooter within 48 hours he contacted me to state that the small fault the scooter had needed a part that they didn’t currently have in stock so he had organised a brand new scooter to be sent out. Lee and our have been fantastic and I just wish I had purchased the scooter direct through them in the first place instead of going to curry’s
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Pure Electric UK
Hi Steven, thank you for taking the time to share your experience. We’re sorry to hear about the initial fault, but we’re delighted Lee was able to turn things around.
Keeping our customers updated and finding the best possible solution is incredibly important to us and we truly appreciate your kind words.
Super fast delivery
Super fast delivery! My son was very happy with the scooter. Needed some replacement reflectors for it. They were very quick to respond and Lisa was extremely helpful and dispatched some straight away for me. Would definitely recommend.
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Pure Electric UK
Hi Susanna, thank you for your lovely feedback. We’re so pleased to hear your son is enjoying his scooter and that Lisa was able to help quickly with the replacement reflectors.
We really appreciate your feedback and kind words for the team.
Maya was great from the get go Verry…
Maya was great from the get go Verry professional service
Thank you!
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Pure Electric UK
Thank you Bradley for taking the time to leave this review. We’re so pleased Maya made such a positive impression and delivered a professional experience throughout.
Yh customer service was 10/10
Yh customer service was 10/10. My issue was resolved by Lee, (special shout-out😊)
It was a quick & easy process thanks to him
18. april 2026
Uopfordret anmeldelse
Besvarelse fra Pure Electric UK
Hi, thank you for your review. We’re delighted to hear your experience was positive and that Lee was able to resolve your issue quickly and easily.
We really appreciate the shout‑out and are glad everything went smoothly for you.
Good support
Fast process and delivery. There was an issue but thanks to Samuel who provided good support.
27. april 2026
Uopfordret anmeldelse
Besvarelse fra Pure Electric UK
Hi, Thank you for your feedback. We’re glad to hear the process was fast and that Samuel was able to step in and provide the support you needed. We appreciate your review and are happy everything was resolved smoothly.
Maya rescued me from the depths of Pure…
Maya rescued me from the depths of Pure Electric's CRM and had my repair organised and performed by Cody quickly despite some complicated logistics.
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Pure Electric UK
Hi Ryan, thank you for your feedback. We’re really pleased to hear that Maya was able to step in and get your repair organised quickly, and that Cody carried out the work smoothly despite the tricky logistics. We appreciate your review and are glad we could get everything sorted for you.
Frustration to Perfect service
I failed to get a human being on the website but I went to my local bike shop who found Samantha for me. She emailed me directly, took my details, found the product I needed directly and sent me a link. What was initially going to be a terrible experience ended up being the most direct, personal customer experience I could have asked for. Thank you Samantha
As for Pure Electric - Give Samantha her flowers. She dealt with this exactly as I envision customer service to work in an ideal scenario
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Pure Electric UK
Hi Liam, thank you for sharing your experience. We’re glad Samantha was able to step in and provide the support you needed.
It’s great to hear she quickly found the right product and guided you through the process so smoothly.
We truly appreciate your kind words.
The Pure Electric Team.
Pure electric where very prompted with…
Pure electric where very prompted with collection and delivery of which I was extremely happy with i had a guy called LEE who was dealing with me of which was very helpful and kept me updated all the way threw my experience he couldn't do enough to make sure the process went through smoothly and successfully.
Very happy with the professional service he provided to me thanks again LEE.
KIND REGARDS BRENDAN
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra Pure Electric UK
Hi Brendan, thank you for your review. We’re really pleased to hear that our collection and delivery were prompt and that Lee kept you fully updated throughout the process. It’s great to know he helped everything run smoothly and provided the professional service you deserved. Thanks again for your kind words.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.