I pre-booked and pre paid for two tyres to be replaced at Protyre in Midsomer Norton last Saturday morning. On arrival the one guy working was clearly already busy, but was an absolute star with cu... Se mere
Virksomheden har svaret
Lokation
Skift lokationStones Cross Garage, North Road, BA3 2QB Midsomer Norton, Somerset, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Despite being very short staffed and working in extreme heat, the guys were really good tempered and helpful. It took a bit longer than I had hoped- the waiting area is incredibly uncomfortable- but... Se mere
Virksomheden har svaret
Ordered tyres through the protyre website at a good price. Service received at Midsomer Norton fitting centre excellent. The manager (Andy) was efficient and knowledgeable as always and the fitter (no... Se mere
As always, a great service from you guys, repairing our puncture. You managed to squeeze me in, despite appearing to be 'run off your feet busy'. The technician with the goatie beard (been working her... Se mere
Virksomhedsoplysninger
Om Protyre Autocare - Midsomer Norton
Skrevet af virksomheden
Skrevet af virksomheden
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Kontaktoplysninger
Stones Cross Garage, North Road, BA3 2QB, Midsomer Norton, Somerset, Storbritannien
- 01761 412234
4,3
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sheered bolt and just left it there to…
Sheered bolt and just left it there to blame me for it
25. august 2025
Besvarelse fra Protyre Autocare - Midsomer Norton
Dear Mr Meadows,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
All work undertaken within timeframe…
All work undertaken within timeframe and good standard
16. august 2025
Very polite and helpful staff
Very polite and helpful staff, got my car in as soon as they could and didn’t take long at all. Highly recommend!
20. august 2025
Good service no issues very happy.
15. august 2025
Excellent service!!!
13. august 2025
Quick, Friendly & Reliable!
Quick, straight to point, fab free extras, friendly service even when super busy! Thank you!
13. august 2025
Besvarelse fra Protyre Autocare - Midsomer Norton
Dear Tim,
We're happy to hear that booking was easy, and our team at Midsomer Norton branch was helpful and on time. Thank you for your positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
What’s the point in having an appointment?
Booked an appointment to have 2 new tyres fitted for 10:30am . I arrived at the garage at 10:20 and reported to reception, I was then told my car would be ready in one hour’s time. I asked why it would take so long seeing I had an appointment, I was told that they had 3 cars booked in for 9:30 and hadn’t finished these jobs. I went back to the garage at 11:20 to see if my car was ready to my disbelief my car was still parked in the same place I parked it and nothing had been done. Not being a happy bunny I complained. My vehicle was then taken into the garage and work began on fitting the 2 new tyres. I eventually left the garage at 11:50, one hour and twenty minutes after my appointment, this a total joke and should not happen if you have booked an appointment.
6. august 2025
Besvarelse fra Protyre Autocare - Midsomer Norton
Dear Mr Latchem,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
slow puncture
Had a slow puncture quickly identified by staff and repaired efficiently
6. august 2025
I’ve booked my tires to be fitted at at…
I’ve booked my tires to be fitted at at a certain time. It took nearly an hour and a half to fit the four tyres at a cost of £600 for a kia. I was asked at the time do I want the tracking done as they do a free test? I said yes and when I went to pay the hand done it so then I had to wait longer.
28. juli 2025
Besvarelse fra Protyre Autocare - Midsomer Norton
Dear Mr Gore ,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Midsomer Norton branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Avoid at all costs
Absolute waste of time. Booked my car in, no acknowledgment from staff when arrived only to be told “what was I here for” and my car “better not be in the way”
Waited for 1/2 an hour (despite having my car booked in) just to be ignored by rude staff.
Take your business elsewhere and avoid this place at all costs
26. juli 2025
Uopfordret anmeldelse
Besvarelse fra Protyre Autocare - Midsomer Norton
Dear Jake Eastman,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
needed to get the puncture repaired…
needed to get the puncture repaired asap, they did it very quickly and well
23. juli 2025
New front tyres and tracking carried …
New front tyres and tracking carried out.
Although the work was eventually carried out well the service was less than the usual efficient service I have had in the past.
I ordered the tyres on line and turned up at 10:15 for my 10:30 appointment and elected to wait. At 11:50 I was informed that I had ordered the wrong tyres. This apparently was an error on the website. I guess I should have checked. Alternative tyres were accepted and the work was then carried out in 40 minutes. As I had made an appointment I would have expected to be there for an hour, not two! Would otherwise have got five stars.
18. juli 2025
Staff were friendly
Staff were friendly, helpful and knowledgeable. Online booking was easy and I would definitely use Protyre again and recommend to friends.
16. juli 2025
Besvarelse fra Protyre Autocare - Midsomer Norton
Hello Julie,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Midsomer Norton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care - Protyre
Efficient
Efficient, communicative, polite and generally helpful. I'll definitely use again.
16. juli 2025
Besvarelse fra Protyre Autocare - Midsomer Norton
Hello Denise,
We're happy to hear that our efficient service and helpfulness made your experience so positive! Thank you for your kind words; we appreciate your intention to use our services again.
Best regards,
Eddie
Customer Care - Protyre
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.