I had written a review about one week ago as I had two tyres fitted to my car. When I checked the pressure on them I thought that the mechanic had put too much air in them but as I have spoken to the... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered online and booked an appointment for fitting. Got an online discount. Work was carried out immediately on arrival and car was ready to pickup at the advised time. Great service and price.
Virksomheden har svaret
Alan the manager of protyre in kilmarnock did offer me a complete set of 4 tyres for a very competively priced and which also included 50% off the latest lazer tehnology of tracking alinement.I also h... Se mere
⭐️⭐️⭐️⭐️⭐️ Flat Tyre Sorted Fast – Stevie’s a Star! Had a flat tyre on a busy workday and dropped into Protyre Kilmarnock hoping for a quick fix. Stevie didn’t just deliver — he went above and... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Protyre Autocare - Kilmarnock
Skrevet af virksomheden
Skrevet af virksomheden
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Kontaktoplysninger
James Little Street 17, KA1 4AT, Kilmarnock, Scotland, Storbritannien
- 01563 531967
4,4
Fremragende
813 anmeldelser
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Keeping to the time u book ie I was…
Keeping to the time u book ie I was nearly 2hrs waiting beyond my booking
23. oktober 2024
Besvarelse fra Protyre Autocare - Kilmarnock
Dear John Banks,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Prices are reasonable and the staff are…
Prices are reasonable and the staff are always very pleasant and helpful
23. oktober 2024
2nd visit
Service was fast, I even added an extra tyre to my order last minute and the best price I could get for quality tyres.
16. oktober 2024
Very good service easy to deal with…
Very good service easy to deal with this company
16. oktober 2024
Besvarelse fra Protyre Autocare - Kilmarnock
Dear Mr Templeton,
Thank you for leaving us a review and we're sorry to hear that you did not have a positive experience.
We can confirm that this has been raised with the Area Manager and he will be in touch to discuss your experience in further detail.
Kind regards,
Eddie
Customer Care - Protyre
Puncture repair timescale
Booked a puncture repair at 9.am for 1pm same day, arrived 12.50 pm car didn’t enter bay until 13.45 and that was when I questioned time scale, nearly a hour later than appointment, told 2 men down, but you knew that when I booked appointment,you had my number could have rang and said running late, but all I got was moaning about had no breakfast or dinner break from desk.
Shame but I am the paying customer at end of day, that’s not my problem
16. oktober 2024
Besvarelse fra Protyre Autocare - Kilmarnock
Dear John Duffy,
Thank you for sharing your concerns. We are sorry to hear that you are not happy with your recent visit to our Kilmarnock branch.
We have brought this to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further with you.
Kindest regards,
Georgia
Customer Care - Protyre
Was having trouble finding correct make…
Was having trouble finding correct make and size of tyre for my Suzuki Swift Sport. Protyre Kilmarnock found,supplied and fitted them the same day at a great price 🙂
16. oktober 2024
Long wait
The appointment was for 11am and waited for just over an hour for 1 tyre change to be completed.
9. oktober 2024
Besvarelse fra Protyre Autocare - Kilmarnock
Dear Michael Sharpe,
Thank you for bringing this to our attention and we are sorry to hear that you had a long waiting time.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kind regards,
Eddie
Customer Care - Protyre
New Tyres & Wheel Balancing
Great customer service from Alan the manager. He kept me updated with job progress at all times.
9. oktober 2024
Friendly and helpful staff
2. oktober 2024
Poor customer Service by office staff
Poor customer Service by office staff, phone was slow to answer and while waiting to have tyres fitted the phone was totally ignored no fewer than six times. Tyre fitting was perfect and the fitter was professional a check of the wheel studs after fitting show then at the correct torque and pressures equally balanced
2. oktober 2024
Besvarelse fra Protyre Autocare - Kilmarnock
Dear Mr Smith,
Thank you for sharing your concerns with us.
We have notified the Area Manager of this who will look into this matter and will make contact with you in due course to discuss this further.
Kindest regards,
Georgia
Customer Care - Protyre
No hassle
No hassle, no nonsense, no doom and gloom and oh this is going to be expensive. Job done without hassle and quickly.
2. oktober 2024
Garage was helpful and efficient after…
Garage was helpful and efficient after unexpected burst tyre
25. september 2024
Only 3 technicians on duty on a busy…
Only 3 technicians on duty on a busy day. Waited 2 hour to get a puncture done. Manager and fitter very helpful and courteous, but everyone waiting for ages. You will lose customers if you do not increase staff levels. However on reflection the service and courtesy I received on this, and previous occasions compensated for the wait.
25. september 2024
Besvarelse fra Protyre Autocare - Kilmarnock
Dear Chris Lafferty,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
The member of staff that dealt with me…
The member of staff that dealt with me was friendly, helpful and professional.
18. september 2024
Quick and easy service
Quick and easy service. I ordered my tires online and had them fitted the next day.
11. september 2024
I already amended my last submission to…
I already amended my last submission to 5 stars, and commended Alan for his follow up to a previous gripe that I had
4. september 2024
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