Protyre Autocare - Great Dunmow Anmeldelser 

1.163
TrustScore 4.5 ud af 5

4,6

Unit 16-17 Oak Ind Est, Chelmsford Road, CM6 1XN Great Dunmow, Essex, GB


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Se, hvad kunderne siger

Bedømt til 3 ud af 5 stjerner

The male receptionist was very rude . Firstly I was kept waiting to book my car in and when he did eventually appear , He asked my name and then told me I was late in a very abrupt manner and would h... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Always an amazing fast service. The gentleman took my keys before opening which free’d up my day even more. Very helpful staff and polite. lovely and clean building and working area. Will be going ba... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Able to book direct on line for air-con check (ie: no telephone queuing) with confirmed date and fixed pre-priced quotation. Friendly service and comfortable waiting room (free coffee). Previously use... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I arrived on the nose of opening time without an appointment and they fitted me in straight away honouring the tyre price I found on their website the night before! Excellent service, staff are fri... Se mere


Virksomhedsoplysninger

  1. Dækbutik
  2. Bremseværksted
  3. Butik med bilbatterier
  4. Synshal
  5. Privatchauffør
  6. Hjulindstillingsservice

Skrevet af virksomheden

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Kontaktoplysninger

  • Unit 16-17 Oak Ind Est, Chelmsford Road, CM6 1XN, Great Dunmow, Essex, Storbritannien

  • 01371 873717

4,6

Fremragende

TrustScore 4.5 ud af 5

1 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,6

Alle anmeldelser

(1.163)

35.562 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Superb

Superb! Noticed a nail in my tyre and slow puncture at 7pm, went online and found tyre in stock, booked in for 9am the next day. Fitted swiftly with no up sale, perfect service. Highly recommend

13. maj 2026
Bedømt til 5 ud af 5 stjerner

Wow thankyou guys

Wow thankyou guys. My wife went to go shopping then the school run only to find her car had a flat tyre. Quite desperate I called this company and they came to our home address to fix a puncture in plenty of time for the school run. Very fast efficient service. Happy wife=happy life? Highly recommend this company 👌

12. maj 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Awful and dangerous service from Great…

Awful and dangerous service from Great Dunmow branch. Replaced 2 caravan tyres with smaller and lower load rated tyres and of that wasn’t bad enough, the new tyres are 5 years old!!! How a ‘leading’ tyre provider can confirm stock of a tyre size 185R14C 102/100R and think it safe to install 5 year old 175R14C 99/98N tyres is beyond me.

11. maj 2026
Uopfordret anmeldelse
Protyre Autocare - Great Dunmow-logo

Besvarelse fra Protyre Autocare - Great Dunmow

Dear Marc went,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Kayleigh
Customer Care - Protyre

Bedømt til 5 ud af 5 stjerner

Very accommodating!

I arrived on the nose of opening time without an appointment and they fitted me in straight away honouring the tyre price I found on their website the night before!

Excellent service, staff are friendly and helpful. And their prices are the cheapest around, a lot cheaper than getting tyres from a car main dealer that is for sure!

2. maj 2026
Bedømt til 3 ud af 5 stjerner

Nice people....but didn't return…

Nice people....but didn't return voicemails and a breakdown in communication between the office and workshop caused a small problem with one of the replaced tyres not being retained as requested

29. april 2026
Protyre Autocare - Great Dunmow-logo

Besvarelse fra Protyre Autocare - Great Dunmow

Dear Paul, 

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Great Dunmow branch has not been a positive one for you on this occasion.


We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Bedømt til 4 ud af 5 stjerner

Online booking/payment not great but local staff superb

Booking the car service online left much to be desired (I should have phoned the local dealer) - in particular that with just the choice of bronze/silver/gold with no indication of what was appropriate for the car age/service history and I was surprised that the full charge was made to my credit card just after booking (rather than after the work done). However, the local Dunmow staff were friendly, super-helpful (including printing out missing service history records from previous years) and very accommodating, especially when we had to delay the service at the last minute due to a flat battery.

13. april 2026
Bedømt til 1 ud af 5 stjerner

Unjustified failure and expensive unnecessary repair

The car was failed on screen washers not working. They were found to be working after the test. It was also failed on an insecure headlight. I pointed out that it was secure when the bonnet was down. It should not have been failed when the vehicle is in its normal operating condition. I was then charged £95 labour to fix it. I found this unnecessary and excessive. I will be very reluctant to use Protyre again.

15. april 2026
Protyre Autocare - Great Dunmow-logo

Besvarelse fra Protyre Autocare - Great Dunmow

Dear Francis Corr, 

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Great Dunmow branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Bedømt til 5 ud af 5 stjerner

Can happily recommend this company as…

Can happily recommend this company as my experience recently with an MOT ended up a bit of a shock as my car failed.
The work was done efficiently and I was very glad that they re MOT'd and I know have a fully fit car.
Although an unexpected repair bill is never a good bit of news, the cost was fair and the work carried out quickly.

6. april 2026
Bedømt til 3 ud af 5 stjerner

It was for an MOT so not much to review…

It was for an MOT so not much to review really. Apart from my interaction with the customer services. All ok at booking in. Said they would phone when ready. That never happened. Had my phone on me all day. No missed calls or voicemails. So left it over 4 hours after my appointment time, five hours after dropping the car off and went to collect. I was told they tried to call but didn't get through. If they did bother to try they didn't try very hard. I was then told I would have got an email... I wasn't expecting an email, I was expecting a call. As a woman it is not my first experience of being patronised by a man working in a garage.

6. april 2026
Protyre Autocare - Great Dunmow-logo

Besvarelse fra Protyre Autocare - Great Dunmow

Dear Kerrie Hobson,

Thank you for notifying us of your concerns regarding the level of customer service received. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

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