Booked my old banger in for an MOT, two new tyres and I was expecting to need a new exhaust box. The guys got it through the MOTd despite drive difficulties getting the correct exhaust box. Called m... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had my MOT and annual service done with them. Staff were friendly and were happy to answer questions. Quick and efficient with the service. I actually arrived a little bit earlier than I should an... Se mere
Virksomheden har svaret
Darcys of Durham are a great garage. They will try to go the extra mile to help you out. The customer service lead by Simon is exceptional. He explains things clearly and without any condescension- fo... Se mere
Virksomheden har svaret
Excellent customer service from the team here, 3rd time using Protyre in Durham in the last 6 months and very happy with the result. Knowledge and customer service are consistently good. Excellent us... Se mere
Virksomhedsoplysninger
Om Protyre Autocare - Durham
Skrevet af virksomheden
Skrevet af virksomheden
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Kontaktoplysninger
Pit Lane, Newton Hall, DH1 5HH, Durham, Storbritannien
- 01913 757444
4,7
Fremragende
695 anmeldelser
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Everything went as promised
Everything went as promised, very happy. Fitted my car service in the following day.
15. december 2025
Besvarelse fra Protyre Autocare - Durham
Hello Victoria,
We would like to thank you for sharing your feedback regarding the service you received at our Durham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
New clutch, swift to get car in ans sorted fir me ,thank you.
Swift to get my car in and sorted for me .thank you.
23. december 2025
Quite easy to arrange online
Quite easy to arrange online
Started working on my car promptly
Completed work quickly
Nice staff and nice warm seating area (on a very cold day)
17. december 2025
Staff were excellent
Staff were excellent, I arrived on time by appointment, they knew who I was and the tyres which had to be fitted straight away.
The garage was rather busy and so running a little behind time for which the manager apologised.
It wasn't long before my car was taken in, the new tyres fitted and the wheels swapped front to back as I had requested, which was FOC.
All together first class, will use again and I have already recommended Protyre to a friend.
3. december 2025
Great guys working flat out at this…
Great guys working flat out at this location. They deserve recognition for their hard work and professionalism.
3. december 2025
The staff were friendly and helpful but…
The staff were friendly and helpful but had to return vehicle as a part of the repair had to be corrected however it was sorted straight away
labour rates are also higher than other garages but nature of fault limited the distance I could travel and protyre was the closest garage
generally good for tyres exhaust but due to labour rates charge would think twice about using for other major repairs
1. december 2025
Besvarelse fra Protyre Autocare - Durham
Dear Customer,
Thank you for taking the time to share your feedback.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Excellent service provided
28. november 2025
The good advice given after my work was…
The good advice given after my work was completed
26. november 2025
Very professional from start to finish
Very professional from start to finish. Very happy with my new tyres which were fitted , was contacted as soon as job completed, pleased with them
26. november 2025
All good bargain winter tyres fitted…
All good bargain winter tyres fitted just in time for our first snow 👍
24. november 2025
Fixed the exhaust one week then had a…
Fixed the exhaust one week then had a defect on the mot this week, they changed the brake discs and pads last year, told me this year they needed changing again or it would fail the MOT, only when I raised it did they say it was suddenly under warranty! Not a good experience at all!
31. oktober 2025
Besvarelse fra Protyre Autocare - Durham
Dear Michael Fox-Watson
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Durham branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Excellent timing
Excellent timing, standard of work and advise of costs. Delivered on time.
10. november 2025
Would recommend
Great service took care of when Changing my tyres didn’t scratch or damage my rims. My car key broke while it was at the garage and they replaced it for me free of charge. Over all great experience
5. november 2025
Fast efficient and friendly
29. oktober 2025
Fix the fault on my car
Fix the fault on my car. What more can I ask for. All the staff were
very professional and helpful
27. oktober 2025
Besvarelse fra Protyre Autocare - Durham
Hello Simon,
We're happy to hear that our team in centre fixed the fault on your car and that you found them professional and helpful. Thank you for your positive feedback!
Best regards,
Eddie
Customer Care - Protyre
Incorrect tyres fitted and poor alignment
Booked in for new tyres and wheel alignment, explained steering wheel would need to be centred before alignment. Collected car and car was pulling more then when dropped off. I returned and offered a refund which after 2 weeks still hasn’t arrived. Called and left a voicemail but still no call back or refund. Incorrect tyres fitted ordered 225/45/18 but upon inspection when getting home have had 215/50/18 fitted again tried to call had to leave voicemail but no call back or refund.
11. oktober 2025
Besvarelse fra Protyre Autocare - Durham
Dear Mr Gilchrist,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Durham branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
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