iMobile Pro Tech Experts Anmeldelser 

2.395
TrustScore 4.5 ud af 5

4,6

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

After being told by several retailers they could not help, iMobile in Epsom successfully transferred all the data from a Samsung S10 with a broken screen to a new phone. Mona was really pleasant to de... Se mere

Bedømt til 5 ud af 5 stjerner

Bought a new iPhone. Confess to being a bit worried when we realised this isn't an official Apple Store but the service we received was way better than we'd experienced in the official stores and we... Se mere

Bedømt til 5 ud af 5 stjerner

Sam helped us today . He was so polite , so professional and gave us some great advice . We will definitely use imobile again as really appreciate the face to face advice and support. His colleague... Se mere

Bedømt til 5 ud af 5 stjerner

Went into the Wakefield branch to get a battery replacement and was told that It wasn't necessary - just a new back glass from where I'd attempted a dodgy repair myself! Half the price I thought it... Se mere

Virksomhedsoplysninger

  1. Reparation af mobiltelefoner

Om iMobile Pro Tech Experts

Skrevet af virksomheden

iMobile is UK’s leading smartphone and tech product retailer. With a wide range of services and multiple locations, iMobile is the fastest growing mobile business with its excellent services and reliable products

With years of experience and specialising in the mobile phones, tablets, smartwatches, and technology industry, iMobile is currently located in 15 different locations in the UK.

We are offering customer satisfactory services online and in-store in Leeds, Chelmsford, Norwich, Ipswich, Harrogate, Bishop’s Stratford, Cambridge, Leicester, Wakefield, Bournemouth, and Bromley.

Throughout these years, we have built a strong reputation. But we always look forward to expanding our services and scope, so we can deliver better service quality with a higher standard for our new and repeat customers.

We are creating a powerful platform with a user-friendly experience for our customers, so they can shop anytime and anywhere online.

We offer a wide range of smartphones and electronic gadgets at unbeatable prices.

We also offer Gaming gadgets, Air-pods, Tablets, Smartwatches, Chargers, Headphones, and other accessories to meet all your needs.

We do a quality inspection of all our products before listing them for sale

You can always find the one you like, and we will provide you with the best price.

We are Apple and Samsung products specialists. We have an effective team of experts with years of experience in repairs to fix your phone issues.

With its professional back-end support, repairing services, and trained staff, iMobile is considered the most reliable company when it comes to repairs. Our network is growing, and we love to share the good news with our customers.

We are committed to taking care of your devices.

Not only our technicians are ready to repair nearly any device, but we also offer trade-ins, upgrades, accessories, and more!

Our staff is passionate about the latest technology. They are ready to assist you with anything you may need. Our online support is available for our customers 24/7 with speed, reliability, and passion.

With iMobile, you can buy with confidence.

Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,6

Alle anmeldelser

(2.395)

62 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
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Bedømt til 1 ud af 5 stjerner

FOLLOW ON FROM ORIGINAL COMPLAINT BELOW

As per my complaint below the Manager asked me to email my complaint which I did. He then called me and said he would investigate and get back to me. I DID NOT HEAR FROM HIM AGAIN!! I sent several emails asking if he was still dealing with my complaint. NOTHING. That was a month ago. As I said previously please stay away as they are obviously Cowboys!!

27. december 2024
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Bedømt til 5 ud af 5 stjerner

Great shop

Great shop! Fixed my daughter phone fast and at a great price

16. december 2024
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iMobile Pro Tech Experts-logo

Besvarelse fra iMobile Pro Tech Experts

Thank you for the five star review, We are glad that you have had an amazing experience with iMobile. We hope to see you again soon.

Bedømt til 5 ud af 5 stjerner

PLEASE READ THE ONE STAR REVIEWS

PLEASE READ THE ONE STAR REVIEWS! These guys are scam artists and have not only stolen from me but also ensured my child now does not have the present they wanted for Christmas! Do not buy from their website whatever you do!

12. december 2024
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Besvarelse fra iMobile Pro Tech Experts

Thank you for the five star review, We are glad that you have had an amazing experience with iMobile. We hope to see you again soon.

Bedømt til 5 ud af 5 stjerner

Very helpful - very polite

By the time I'd spent literally all day talking to EE about my broken phone, I was very frustrated. I went to this shop and in brief, Jeet sorted the problem. I have to say what was more important than that was his very good customer care, taking extra time to do this or that for me and explaining things to me which I needed because by the time he was helping me, I'd lost the plot at the hands of EE customer service/insurance. I'd recommend this shop to anyone for good advice, good products, fair prices.

10. december 2024
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Besvarelse fra iMobile Pro Tech Experts

Thank you for the five star review, We are glad that you have had an amazing experience with iMobile. We hope to see you again soon.

Bedømt til 2 ud af 5 stjerner

Cooler master 27inch monitor

Purchased a monitor for my son for Xmas gift paid in total £109.53… got a text to say they would let me know when dispatched. Then I receive a notification from my PayPal several day later to say I have been refunded the money due to no stock 🤷‍♀️ so I went back on their site and the monitor is still there with next day delivery included 🤦‍♀️ so message them to ask what had happened as this was an Xmas gift and get told they were selling them to cheap (i purchased item on an offer) and have had to put the price up and if I want to purchase I can but they can only take off small amount. What a joke! Altho an apology was given u have wasted my time and trouble and I will not be getting that refund in my bank for several days! Will not be purchasing anything from u thank-you what money grabbers!

11. december 2024
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Besvarelse fra iMobile Pro Tech Experts

Hi Natasha, We apologise for the inconvenience. The stock wasn't available and we did refund you.

Bedømt til 1 ud af 5 stjerner

Cancelled my order without notification or refunding me

Ordered an item and waited for some kind of shipping notification. None came. After a week, I looked on their website only to see that the order had been cancelled and my money 'refunded'!

My first complaint is that they didn't even have the courtesy to tell me they'd done this and my second, more serious complaint is that they haven't refunded me. I've been exchanging emails with their so-called Customer Care who have assured me that the refund takes 3 days. That was a week ago. It's now 2 weeks since they debited my credit card and they're still continuing to lie to me. Now Customer Care is not even replying to my emails.

If it was possible to give iMobile a zero star rating, I would have done. Small Claims Court: here we come!

24. november 2024
Uopfordret anmeldelse
iMobile Pro Tech Experts-logo

Besvarelse fra iMobile Pro Tech Experts

Hi Robert,
We apologise for the inconvenience, Please write us at customercare@imobile.co.uk with your order number and shall get back to you as soon as possible today.

Bedømt til 1 ud af 5 stjerner

il keep writing a bad review till i get…

il keep writing a bad review till i get answers as this is not fair. i ordered a phone a week ago said it will be delivered next day. no communication unless i contact them. i was told it was dispatched but nothing the contact number when you choose any option it goes straight to answer phone. £611 and as of yet nothing feel like im being ignored.

9. december 2024
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iMobile Pro Tech Experts-logo

Besvarelse fra iMobile Pro Tech Experts

Hi Jade, please write us at customercare@imobile.co.uk and we shall investigate the matter and will get back to you as soon as we can. Thank you

Bedømt til 5 ud af 5 stjerner

Great help and support

Great help and support - very friendly

7. december 2024
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Besvarelse fra iMobile Pro Tech Experts

Thank you for the five star review, We are glad that you have had an amazing experience with iMobile. We hope to see you again soon.

Bedømt til 1 ud af 5 stjerner

Sold my phone to them

Sold my phone to them, they have received it I have POD. No email to say they have received it, I chased them to ask about payment and was told there are doing payments manually and will take longer than stated on the website next day payment. Manage to speak to someone and said I will be paid today but still waiting for it.
I just would like to received my payment of my phone back.

2. december 2024
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iMobile Pro Tech Experts-logo

Besvarelse fra iMobile Pro Tech Experts

Hi kelly,
We apologise for the inconvenience, Please write us at customercare@imobile.co.uk with your order number and shall get back to you as soon as possible today.

Bedømt til 5 ud af 5 stjerner

Raja at IMobile Bromley was most…

Raja at IMobile Bromley was most helpful and patient. He was able to provide me with a new screen protector and find the best fit for my iPhone 15 Pro after a few different tries.

Would definitely recommend his services for any of your needs.

4. december 2024
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iMobile Pro Tech Experts-logo

Besvarelse fra iMobile Pro Tech Experts

Thank you for the five star review, We are glad that you have had an amazing experience with iMobile. We hope to see you again soon.

Bedømt til 1 ud af 5 stjerner

Would write no star

Would write no star. They looked look like they don’t know what they doing. They quoted me 150 for my phone written down Then they said 140 for it. So they conned me out of money and then they said nothing they can do now.

No one go to this place the gentlemen was so adrupt saying nothing they can do but if they say it’s 150 it’s 150

3. december 2024
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Besvarelse fra iMobile Pro Tech Experts

Hi Sophie, Thank you for your information, Your experience with our store matters to us Please take a moment and write us at customercare@imobile.co.uk We shall get back to you as soon as we can.

Bedømt til 3 ud af 5 stjerner

I recently visited iMobile Pro Tech…

I recently visited iMobile Pro Tech Experts after hearing numerous recommendations from local mobile shops and referrals from network providers. The staff were helpful and friendly, and the prices seemed fair. The store was well-stocked, and the service overall was decent, although not outstanding. My experience was positive, with good assistance in choosing a new phone and addressing technical issues. While the service was generally excellent, it perhaps didn't stand out enough to justify a higher rating. Overall, a reliable option for mobile needs, but there's room for improvement. 3 stars.

15. oktober 2024
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Besvarelse fra iMobile Pro Tech Experts

Thank you for your review, Your opinion and advise matters to us. We shall look into the areas of improvements you mentioned. Thank you for visiting iMobile.

Bedømt til 1 ud af 5 stjerner

Seriously Avoid !

Seriously Avoid !! I purchased a phone from these guys way back in July. The order was then cancelled. I am still awaiting a refund it’s now November . I’ve emailed, I’ve tried to call and had no response. Seriously how can a company be this bad !!! Awful service & experience.

25. juli 2024
Uopfordret anmeldelse
iMobile Pro Tech Experts-logo

Besvarelse fra iMobile Pro Tech Experts

Hi Andrew,
We apologise for the inconvenience please take a moment and write us at customercare@imobile.co.uk we shall investigate the matter and get back to you as soon as possible. Thank you

Bedømt til 1 ud af 5 stjerner

I would be very wary of this company

I would be very wary of this company. I ordered an Xbox controller which was sold as brand new but it arrived with no box. I have sent messages via email, messenger and what’s app for the last week but had no response
As an update they ask you to contact them to resolve but then ignore all contact. I was misold an item as new which it’s clearly not and yet the items are still being advertised. Promised a partial refund but nothing. Trading standards aware

31. oktober 2024
Uopfordret anmeldelse
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Besvarelse fra iMobile Pro Tech Experts

Hi Amy,
We apologise for the inconvenience please take a moment and write us at customercare@imobile.co.uk we shall investigate teh matter nad get back to you as soon as possible. Thank you

Bedømt til 5 ud af 5 stjerner

I'm was satisfied with the service

I'm was satisfied with the service, the lady who attend was really nice

15. november 2024
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Besvarelse fra iMobile Pro Tech Experts

Thank you for the five star review, We are glad that you have had an amazing experience with iMobile. We hope to see you again soon.

Bedømt til 5 ud af 5 stjerner

very excellent work good prices and…

very excellent work good prices and efficient timing would recommend comming here

14. november 2024
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Besvarelse fra iMobile Pro Tech Experts

Thank you for the five star review, We are glad that you have had an amazing experience with iMobile. We hope to see you again soon.

Bedømt til 5 ud af 5 stjerner

Bought a power bank

Bought a power bank, was not suitable for all my devices. Staff very happy to swap for a higher output one. No quibbles. Happy customer and thank you.

9. november 2024
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Besvarelse fra iMobile Pro Tech Experts

Thank you for the five star review, We are glad that you have had an amazing experience with iMobile. We hope to see you again soon.

Bedømt til 5 ud af 5 stjerner

New phone purchase

Was looking to buy another phone as my old one was on its way out. From the moment I stopped to look in the window to leaving the shop with my new phone the customer service was second to none. The manager Fahad gave me a good deal with case and screen protector included and set up my new phone which took him way less time that it would have for me! I found him and the other staff extremely polite, courteous and helpful. An example of great customer service which is quite often not the case always these days. 5/5 from me!!

4. november 2024
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Besvarelse fra iMobile Pro Tech Experts

Thank you for the five star review, We are glad that you have had an amazing experience with iMobile. We hope to see you again soon.

Bedømt til 5 ud af 5 stjerner

It was always nice been in there store…

It was always nice been in there store .. they have good customer relations and are always ready to give there best in all .. I never regret patronizing them .. try them out guys

6. november 2024
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iMobile Pro Tech Experts-logo

Besvarelse fra iMobile Pro Tech Experts

Thank you for the five star review, We are glad that you have had an amazing experience with iMobile. We hope to see you again soon.

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