Prospect Estate Agency Anmeldelser 2.499

I recently had a very disappointing experience with PROSPECT that I feel compelled to share.
I had an appointment scheduled for 5:00 PM, which I arranged in advance and planned my day around. While I was already on my way—having travelled a considerable distance—I received a call at 3:00 PM informing me that the appointment had been cancelled. This last-minute notice was highly unprofessional and showed a lack of respect for my time and effort.
Such poor coordination and communication are unacceptable, especially from a property agent where reliability and professionalism are essential. Based on this experience, I would strongly advise others to consider alternative agents who demonstrate better organisation and respect for their clients.
Very disappointing service overall.

Nanci is a pro-active property manager looking after our portfolio of properties. The change between tenancies are well handled and appropriate utilities and council are informed, taking the stress away from the landlords.
Issues with the tenants are dealt with promptly.

I have used Prospect a few times for house sales. For the most recent one the process was straightforward, and they supported well, finding a new buyer very quickly after one pulled out. However I think the most credit goes to the agency they use for sales progression, as my contact at Complete ASAP was fantastic. The only downside I found of using Prospect this time was that I dealt with 3 different people during 4 months of the sale, whereas previously I have had one continuous point of contact. I also found some frustration with lack of communication between office and viewings staff so information wasn't shared as smoothly as it could have been. Overall however I would likely use Prospect again as the experience was largely positive.

After a disappointing experience trying to purchase a property with Ricky from the Bracknell team, we have had a positive experience selling our property with Prospect in Maidenhead. Demi kept us up to date all the time and dealt with our buyer for us. We’re grateful for all her hard work. Thank you, Demi.

I have been using Prospect as the agent for my BTL property for over 10 years. This year, Nikki has been very responsive and managed to sort a number of issues out on my behalf as I live some distance away.

We were extremely satisfied with the experience we had when selling my mother's property.
We had a six month deadline to sell and complete with Christmas falling in that timeframe. Michael Sharp brought in many prospective buyers and we had several offers. His excellent communication and professionalism along with that of his colleague Anna Jackman made the whole process go very smoothly. We would highly recommend Prospect.

Excellent customer care and professional service!

Nancy Suri is excellent as a property manager and the experience on the whole has been really good with Prospect. There have been times throughout our tenancy where prospect have not communicated properly such as booking viewings without informing us or booking maintenance on our behalf without telling us. I think this could be improved quite easily

Professional service and value for money

The agency responded quickly to our message , we were looking for couplrs of months a new house to rent. Overall we are pleased with the quicly respond and we were able to keep in touch with the real estate agent and the landlord . Thank you for your help and support all through this process .

As we are approaching the one-year mark since entrusting our properties to Prospect for full management, I'd like to express how pleased we are with their service. They've managed our properties with a high level of professionalism throughout, giving us great peace of mind. In particular, our property manager, Nicola Dixon, has been outstanding. She always handles all matters promptly and efficiently, and her professionalism and reliability make her someone we can truly trust and depend on.

We are very happy with the service provided so far and look forward to continuing this successful partnership for many years to come.

Michael Sharp and the team at Prospect Wokingham were excellent throughout our purchase. Michael was professional, responsive, and straightforward to deal with — he kept things moving and was always on hand when we needed him. Would highly recommend

Credit where it is due, Prospect Winnersh did sell our house which took a number of years. It was the after service that was appalling. Very little communication information that was seriously relevant not passed onto us regarding timings and our buyers buyer. Exchanging, the ink hadn't dried before their invoice came through to our solicitors! Completed and heard nothing. The most decent member of staff was Charlotte who moved to Reading Branch so no longer dealt with us.

Prospect have been managing our rental flat for the past 3 years, with Nancy as our main point of contact, and we’ve been very pleased with the service.

Nancy is professional, efficient, and always quick to respond. She’s approachable, easy to deal with, and handles any issues smoothly . It’s reassuring to know our property is in such capable hands.

We’ve had a great experience renting with Nancy as our property manager. She is very responsive and consistently follows up on any issues until they are completely resolved. It’s rare to find someone so proactive and reliable. Highly recommend!

With a very professional service right from the start. I have confidence in recommending Prospect Estate agency in Wokingham.
Helpful and friendly staff.
Great advertising of our property.
Complete support for implementing EPC check.
Referral to local Recommended local solicitor and other agencies.

Nancy has been a great property for my property in Reading for sometime. She has been my point of contact for just over 5 years. Professional, efficient and friendly, Nancy has always gone out of her way to try to do what’s best and kept me regularly in the loop with changes. Relationships are fundamental in property management so thank you for everything you’ve done.

To whom it may concern.

We own the property at 37 Thorney House, Drake Way, Reading , Berkshire, RG2-0GZ.
This property had been managed by Prospects In Reading for letting purposes over more than 10 years. Nancy Suri MARLA, the senior property portfolio partner at Prospects had been and is still the lady who deals with our property. We have had very many telephone conversations relating to any issues arising in relation to the tenancy or even the tenants. Through these conversations and from the experience of her efficient management providing a seamless line of tenants over these years and we have come to trust and depend on her and act upon her counsel relating to any potential issues or any repairs or replacement of electrical items. Nancy plays a major role representing Prospects as well as looking after our interests as landlords and she understands our mindset and viewpoint and she has earned our confidence that we find her guidance just and fair and efficient, and we have no hesitation in accepting her advice.
Her demeanour on the telephone has always been very courteous, respectable, sympathetic to our needs and full of empathy.
Such a person would be an advert to any institution and we attribute all her qualities as that of Prospects agency as well and will not hesitate to recommend the agency to our friends or family For letting management and in particular Nancy Suri as an efficient and caring property manager.
So far, we have had no complaints or concerns relating to Nancy but full of praise and gratitude and indirectly therefore for Prospects agency as well.
We wish Nancy a continued and efficient career and a happy life.

With regards and respect to all concerned

Dr V R and Mrs J Thava

Prospect Reading Mr Colin Charles absolutely wonderful man credit to the prospect brand. Thank you, from Family Grewal

Since utilising Prospect and liaising with Nicola (specifically) my experience was brilliant throughout — helpful, responsive, and consistently efficient with her replies. She’s been honest and straightforward at every step, which made everything much easier and far less stressful. I’d happily recommend Nicola to anyone looking for a reliable letting agent.