Shaun was informative and helpful. He knew his products. A day later I found chips on the non stick range and went back. The you girl initially appeared quite serious but she was very helpful. Would d... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit 31 White Rose Shopping Centre, Dewsbury Rd, LS11 8LU Leeds, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
It's my favorite brand, with a wide range of high-quality product. I really enjoy shopping in this store and the staff is very polite and helpful which makes me enjoy shopping here even more.
Great shop to look around. Products are good quality with a good choice. Staff friendly and helpful offering excellent service. Look forward to visiting again.
Great staff member at your White Rose store who went above and beyond for me ringing round other stores to find stock for me. Polite, Professional and deserves a thank you from her manager and a grate... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrevet af virksomheden
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktoplysninger
Unit 31 White Rose Shopping Centre, Dewsbury Rd, LS11 8LU, Leeds, Storbritannien
4,9
Fremragende
669 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
A smile would make a difference
A smile would make a difference . Such a lovely shop. But it feels not welcoming. A cold welcome. Sorry to say .
8. november 2025
Besvarelse fra ProCook - White Rose
We appreciate your feedback and are sorry that you felt unwelcomed. We value creating a warm environment for everyone and will work on improving our customer interactions.
The service we received.
5. november 2025
Besvarelse fra ProCook - White Rose
We're glad you were happy with our service. Thank you for sharing your positive experience with us; it means a lot.
Besvarelse fra ProCook - White Rose
We appreciate you taking the time to leave us this great review! We're so happy you liked our layout, staff, and products.
Return dealt with very professional and friendly.
The lady that served me was very helpful and apologetic. My return of the faulty jug was dealt with very professionally and with a polite and friendly manner. I was given a replacement measuring jug and told the matter would be passed up the line with the lettering coming off the jug.
Well done and very friendly, thankyou for the good service.
3. november 2025
Besvarelse fra ProCook - White Rose
We're happy to hear that the service you received was helpful and professional. We appreciate your positive feedback regarding the handling of the faulty jug and the friendly manner in which it was resolved. Thank you for sharing your experience.
Besvarelse fra ProCook - White Rose
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Besvarelse fra ProCook - White Rose
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Bought this procook pan used it once…
Bought this procook pan used it once very nice experience to cook pasta in it would recommend highly
2. november 2025
Besvarelse fra ProCook - White Rose
We're happy to hear that you had a very nice experience cooking pasta with the ProCook pan! Thank you for your recommendation; we appreciate your feedback.
Friendly professional staff in store…
Friendly professional staff in store and good service when ordering online
17. oktober 2025
Besvarelse fra ProCook - White Rose
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our friendly staff and service.
Very helpful and friendly staff
Very helpful and friendly staff who guided me to what I needed and gave me all the information I wanted
24. oktober 2025
Besvarelse fra ProCook - White Rose
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was friendly, helpful, and informative for you.
Excellent service in store and superb…
Excellent service in store and superb quality utensils.
21. oktober 2025
Besvarelse fra ProCook - White Rose
We appreciate you taking the time to leave us this great review! We're so happy you found excellent service and superb quality.
Good friendly and helpful staff
Good friendly and helpful staff. Shop clea and tidy easy to get around.
18. oktober 2025
Besvarelse fra ProCook - White Rose
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and our shop clean.
Great shop great staffStaff were very friendly and…
Staff were very friendly and knowledgeable.
19. oktober 2025
Besvarelse fra ProCook - White Rose
We appreciate you letting us know our staff was knowledgeable and friendly. It means a lot to our team that you had a great experience.
Very sharp shop assistant
The shop assistant understood exactly what I needed and found the appropriate product. Didn’t try to over sell.
13. oktober 2025
Besvarelse fra ProCook - White Rose
We're so glad to hear that our shop assistant understood your needs and found the perfect product for you without overselling. We appreciate your great feedback!
he young man that I delt with was very…
The young man that I delt with was very helpful, found me what I wanted and kept it for me while I did the rest of my shopping because it was too heavy to carry round .
11. oktober 2025
Besvarelse fra ProCook - White Rose
We're happy to hear that the team member was helpful and accommodating! We appreciate you taking the time to share your positive shopping experience with us.
Besvarelse fra ProCook - White Rose
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very high quality products
Very high quality products
Prices are also high but you feel like buying everything from this shop
1. oktober 2025
Besvarelse fra ProCook - White Rose
We appreciate your feedback! We're happy to hear you find our products high quality and irresistible. We aim to offer unique items worth the price.
Polite & very helpful staff
Polite & very helpful staff. And purchased what I wanted.
29. september 2025
Besvarelse fra ProCook - White Rose
We're happy our staff was helpful and polite, and that you purchased what you wanted. Thank you for your positive feedback!
Great product but website poor...
Purchased a chef's knife, excellent quality and price. Purchased from White Rose store, service from staff excellent. Review lost one star due to difficulties using website. I tried ordering online but gave up after this repeatedly failed. They need to fix this as people may choose to buy elsewhere.
21. september 2025
Besvarelse fra ProCook - White Rose
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent customer service
Excellent customer service. The young man that served me was friendly and helpful. His manager (I assume) gave me my loyalty discount even though I couldn’t remember my details.
14. september 2025
Besvarelse fra ProCook - White Rose
We're happy to hear that you enjoyed your experience! We appreciate your positive feedback regarding our team's helpfulness and your loyalty discount. Thank you for taking the time to share.
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