You could write: “The staff were very experienced and knowledgeable. They took the time to demonstrate how to use the product properly, explained everything clearly, and answered all my questions.... Se mere
Lokation
Skift lokationUnit SU1226, Ariel Way, W12 7GF London, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I was very sad to see the Westfield branch was shutting down as it was one of my favourite reasons to go there . The staff are always really knowledgeable and efficient and I really like the products... Se mere
Today I ventured into the White City store of ProCook, there was a young gentlemen already explaining in detail about knives and their various differences to another customer which I was fully engaged... Se mere
Was efficiently shown a few examples for what I wanted- and then I purchased exactly what I wanted at the right price point for me. Didn’t feel pressured to buy more. The member of staff was knowledg... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrevet af virksomheden
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktoplysninger
Unit SU1226, Ariel Way, W12 7GF, London, Storbritannien
4,8
Fremragende
630 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Customer service
Everyone was friendly and inviting, help is not too far at ProCook. Easy and reliable purchase.
19. april 2026
Besvarelse fra ProCook - Westfield London
We appreciate you sharing your experience! We're so happy to hear that everyone was friendly and inviting and that you found your purchase easy and reliable.
Donna was so helpful and patient…
Donna was so helpful and patient especially when showing me how to use the whetstone to sharpen knives.
Thank you!
7. april 2026
Besvarelse fra ProCook - Westfield London
We're so happy to hear that our team was able to provide you with helpful guidance and demonstrate patience while teaching you how to sharpen knives. Thank you!
Staff member was very helpful
2. april 2026
Sales team was good and positive
31. marts 2026
Besvarelse fra ProCook - Westfield London
We appreciate you letting us know that our sales team was good and positive; we are so happy you enjoyed that!
Donna was amazing and so helpful full…
Donna was amazing and so helpful full of information that I needed and didn’t know I needed lol 😂
3. april 2026
Besvarelse fra ProCook - Westfield London
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Professional service and good Choice of…
Professional service and good Choice of products
27. marts 2026
Besvarelse fra ProCook - Westfield London
We appreciate you sharing that our service was professional and that we have a good choice of products!
Very Helpful people in the shop.
26. marts 2026
Besvarelse fra ProCook - Westfield London
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Shop well stocked
Shop well stocked, quality products, excellent price backed up by dedicater knowkedgable friendly staff.
24. marts 2026
Besvarelse fra ProCook - Westfield London
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were satisfied with our shop, products, prices, and staff.
Perfect product and great price (pizza stone).
Perfect product and great price. Donna was incredibly helpful, she knew exactly what we were looking for, and gave some really helpful tips on using the product.
22. marts 2026
Besvarelse fra ProCook - Westfield London
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found the perfect product at a great price and that our staff was helpful.
Besvarelse fra ProCook - Westfield London
We appreciate your positive feedback regarding our great customer service and worker; we are so happy you are pleased!
Besvarelse fra ProCook - Westfield London
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Nice friendly and very helpful staff
Nice friendly and very helpful staff. Wide range of items sold. Reasonably priced
15. marts 2026
Besvarelse fra ProCook - Westfield London
We're happy to hear that our staff was helpful and friendly! We're also glad you found a wide range of items at reasonable prices. Thank you for your feedback.
Fantastic experience and customer service
Fantastic staff, friendly and informative.
Was allowed to demo a knife before purchase, which was again accompanied by expert knowledge.
Great offers were available and with the warranty and to further that all products are made with long-lasting materials that hopefully should last a lifetime.
Edit: Unfortunately, one of my items was faulty once I returned home to use it. I called up the customer service team, and within 5 mins they had reshipped a new replacement. Happy Days!!
15. marts 2026
Besvarelse fra ProCook - Westfield London
We're happy to hear that you found our staff fantastic, friendly, and informative. It's great you were able to demo a knife and that you found our offers appealing. We appreciate your feedback!
The staff were super helpful and guided…
The staff were super helpful and guided us to find what we needed.
14. marts 2026
Besvarelse fra ProCook - Westfield London
We appreciate you taking the time to leave us this great review! We are so happy to hear that our staff was very helpful to you!
Prompt service
21. februar 2026
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