Your staff were great with my son buying his first set of professional knives as an apprentice chef. They made sure everything was demonstrated really safely and went through everything with him in de... Se mere
Virksomheden har svaret
Lokation
Skift lokation2-3 Pydar Street, TR1 2AR Truro, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The egg poacher as a product was very poor and in fact dangerous to use. It returned it to you store for a refund. We tried 3 other poachers from the store room and they all had the fault of an ill fi... Se mere
We were greeted with a lovely cheerful welcome. We explained what we were looking for. We received lots of advice and were shown a full range of products. Then we were left to investigate the range.... Se mere
Virksomheden har svaret
Came in to look for a new set of knives, Charlotte was of utmost help and pointed out all the information needed and was lovely to talk to! She made the whole experience of discussing styles, prices a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrevet af virksomheden
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktoplysninger
2-3 Pydar Street, TR1 2AR, Truro, Storbritannien
4,9
Fremragende
963 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great customer service and got what I…
Great customer service and got what I needed. Excellent knife
26. maj 2026
Besvarelse fra ProCook - Truro
We appreciate your feedback! We're glad our service helped you find an excellent knife.
Besvarelse fra ProCook - Truro
We appreciate your kind words.
Staff are amazing knowledgeable and…
Staff are amazing knowledgeable and friendly and helpful
23. maj 2026
Besvarelse fra ProCook - Truro
We're so glad our staff was amazing, knowledgeable, friendly, and helpful. We appreciate your feedback!
Besvarelse fra ProCook - Truro
We're glad you found our store helpful and enjoyed our cookware!
How much for delivery? Nothing.
On holiday in Cornwall, we saw some small cast iron casseroles in the Truro store for sale at £20. They were ideal for our needs but quite heavy. I asked a member of staff if delivery was expensive. She said it wasn't and we could order in the shop for delivery to our Yorkshire home. We bought three and took them to the desk. I was pleasantly surprised when the assistant said that there was no delivery charge for items of £60 or over. We placed the order in Truro on Thursday afternoon; they arrived safely at our home on Friday morning. An Extraordinary level of service.
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra ProCook - Truro
We are so pleased to hear about your positive experience with our team in Truro and the swift delivery of your cast iron casseroles. We truly appreciate you sharing your kind words and are delighted we could provide such an extraordinary level of service.
My first visit to ProCook
My first visit to ProCook. Was impressed with the range of products and helpful staff. Would definitely shop here again.
19. maj 2026
Besvarelse fra ProCook - Truro
We're so glad you enjoyed your first visit! We appreciate your kind words about our product range and helpful staff. We look forward to seeing you again.
Besvarelse fra ProCook - Truro
We're glad our assistant was helpful and informative. Thank you!
When I was in the store I am disabled …
When I was in the store I am disabled anwalk slow with a stick and my husband was looking for me and the lady was watching us like we were going to still the items
11. maj 2026
Besvarelse fra ProCook - Truro
We are truly sorry to hear about your experience. We are committed to ensuring everyone feels respected and comfortable in our store. We are addressing this internally.
PROCOOK Barista Coffee Machine
Bought the top of the range coffee machine, store experience good delivery quick but product useless, in use for 5 days, made about 10 cups of coffee but have had two major blockages on the grinder. The latest today have even had to resort to trying to use the vacuum cleaner to clear it, but after over half an hour of repeated dismantling, brushing, reassembly And retrying it still reports grinder overload. So in my view over priced junk that can’t even successfully grind coffee beans.
17. maj 2026
Uopfordret anmeldelse
Besvarelse fra ProCook - Truro
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
The retail experience was awful
The retail experience was awful. Why employ people who clearly would prefer not to be there? We could have bought, say, four different sets of stock pots on line and returned the three we didn’t want, presumably resulting in you sending the returned items to landfill, but no we wanted to touch and feel the items. Truro has seen better days and unacceptable interaction with bored and unknowledgeable staff in your store, and possibly other Truro stores, does not encourage people to return to the “High Street”.
Up your game!
13. maj 2026
Besvarelse fra ProCook - Truro
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Sales assistant was cheerful
Sales assistant was cheerful, knowledgable, provided excellent advice and very helpful.
12. maj 2026
Besvarelse fra ProCook - Truro
We appreciate you sharing your experience! We're so glad to hear that our sales assistant was cheerful, knowledgeable, and provided excellent advice.
Frying pan
I was looking to replace my old ProCook frying pan. There were a number of pans on offer but i was unsure as to the difference. A delightful lady helped me make my choice - without any pressure to purchase a particular one./brand. This made for a pleasurable shopping experience.
10. maj 2026
Besvarelse fra ProCook - Truro
We're so glad you had a pleasurable shopping experience while choosing a new frying pan. We appreciate your positive feedback regarding our team's helpfulness and lack of pressure. Thank you for sharing your thoughts!
Great shopping experience great…
Great shopping experience great products and such a helpful assistant thanks -
5. maj 2026
Besvarelse fra ProCook - Truro
We're so glad you had a great shopping experience and found our products and assistant helpful!
Very friendly shop staff
Very friendly shop staff. Sharp knife with a full blade guard for a very reasonable price.
6. maj 2026
Besvarelse fra ProCook - Truro
We appreciate you taking the time to leave us this wonderful review! We're so happy you found our staff friendly and our product great.
Staff always welcoming and helpful
2. maj 2026
Besvarelse fra ProCook - Truro
We appreciate you letting us know our staff was welcoming and helpful; it means a lot to our team.
We were approached by Charlotte who…
We were approached by Charlotte who took us through the range of items available. She was friendly professionally and not at all pushy.
Could not fault the experience - she even brought the items out to our car.
6. maj 2026
Besvarelse fra ProCook - Truro
We're so pleased to hear about your positive experience! It's wonderful that our team provided such friendly and professional assistance, even helping with your items to your car. Thank you for sharing your kind feedback.
Besvarelse fra ProCook - Truro
We're glad you enjoyed our quality products and friendly, knowledgeable staff!
Besvarelse fra ProCook - Truro
We appreciate your kind words.
Staff lovely and helpful
29. april 2026
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