Lovely shop, found everything I was looking for plus a few handy extras I didn’t know were a thing. The member of staff that served us was great, I wish I’d got his name! Was very informative and effi... Se mere
Lokation
Skift lokationUnit 20 209 The Westgate, OX1 1PE Oxford, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I don't know too much about kitchenware and did not know what would work best for me, but the staff member was very kind and gave me a detailed explanation of each option. I ended up going with their... Se mere
Absolutely brilliant customer service from the gentleman in the Oxford store. He gave his time and expertise to explain pros and cons of different knives we were looking at. Through his knowledge we... Se mere
Virksomheden har svaret
Service is always thoughtful, welcoming without being pushy. Selection of goods is limited by space but always has something fresh and well made to.attract keen cooks.
Virksomhedsoplysninger
Skrevet af virksomheden
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrevet af virksomheden
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktoplysninger
Unit 20 209 The Westgate, OX1 1PE, Oxford, Storbritannien
4,8
Fremragende
349 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very good easy buy
Very good easy buy! Lovely block of knives for my new kitchen.
Nice staff & helpful.
9. januar 2026
Besvarelse fra ProCook - Oxford
We're so glad you found it easy to buy our lovely block of knives for your new kitchen! We appreciate your positive feedback about our helpful staff.
Besvarelse fra ProCook - Oxford
We appreciate your positive feedback! We're so glad you enjoyed our excellent service and great product.
Good service but disappointed with…
Good service but disappointed with cheese grater / mouli which is faulty.
17. december 2025
Besvarelse fra ProCook - Oxford
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Besvarelse fra ProCook - Oxford
We appreciate you letting us know about our excellent service and helpful staff; we are so happy to hear it.
We had a brilliant experience at the…
We had a brilliant experience at the Oxford store. Staff were on hand to demonstrate, give advice and we have beeen very happy with the set of knives purchased!
13. december 2025
Besvarelse fra ProCook - Oxford
We're delighted you had a brilliant experience at our Oxford store. It's great to hear our staff were helpful with demonstrations and advice, and that you are happy with your knives!
Staff very helpful
Staff very helpful. Item I needed easily found. A good range of kitchenware.
11. december 2025
Besvarelse fra ProCook - Oxford
We appreciate you sharing your experience! We're so happy to hear that our staff was helpful and you found what you needed with ease.
Wonderful friendly service and quick
15. december 2025
Besvarelse fra ProCook - Oxford
We appreciate your positive feedback. We are so happy you enjoyed our wonderful, friendly, and quick service.
Besvarelse fra ProCook - Oxford
We appreciate your positive feedback. We are so happy to hear that you found our staff friendly and helpful and liked our good quality baking trays.
Really helpful staff
Really helpful staff, who took time to help and answer questions.
11. december 2025
Great Customer Service
I would recommend the store as the assistant was very helpful & took time to reassure me about the item having a guarantee if the item failed to work.
Happy to say that the item is working perfectly.
9. december 2025
Besvarelse fra ProCook - Oxford
We're happy to hear that the assistant was helpful and reassuring, and that the item is working perfectly! We appreciate you recommending our store and thank you for your positive feedback.
Besvarelse fra ProCook - Oxford
We're happy to hear that you are very satisfied with everything you received. Thank you for your positive feedback!
Besvarelse fra ProCook - Oxford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent service and products
Staff polite, friendly and helpful.
Store well layed-out and open fairly long hours.
15. november 2025
Besvarelse fra ProCook - Oxford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and liked our store layout and hours.
Besvarelse fra ProCook - Oxford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Besvarelse fra ProCook - Oxford
We appreciate your positive feedback. We are so happy you enjoyed our quick, efficient, and friendly service; thank you for letting us know.
Knife racks: either or....
Deciding which knife rack would be the better the better choice. A magnetic one or a free standing open top. After a bit of
do we or don't we, we chose a free standing one without the (straws?).
The manager was most helpful and not being pushy, unlike in some other shops.
10. november 2025
Besvarelse fra ProCook - Oxford
We're happy to hear that the manager was helpful during your knife rack selection! We appreciate you noting the pressure-free environment we aim to provide. Thank you for your positive feedback.
Staff are always really friendly and…
Staff are always really friendly and helpful. Good range of products at reasonable prices.
7. november 2025
Besvarelse fra ProCook - Oxford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff friendly and helpful and liked our products.
Besvarelse fra ProCook - Oxford
We're happy to hear that our shop assistant was helpful. We appreciate your positive feedback and your time!
Assistant very helpful
Assistant very helpful. Tried to make an educated choice for a purchase and the assistant went out of his way to help.
30. oktober 2025
Besvarelse fra ProCook - Oxford
We're happy to hear that our assistant was helpful and went the extra mile to assist you in making an informed purchase. Thank you for your positive feedback!
It’s worth a visit!
In this in addition to my previous visits to ProCook I have always been treated well and helped when I needed it. Highly recommended.
27. oktober 2025
Besvarelse fra ProCook - Oxford
We appreciate you taking the time to share your positive experiences with us. We're happy to hear that you've consistently been treated well and received helpful assistance during your visits. Thank you for your recommendation!
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