The staff are very helpful and friendly. I don't like staff members hanging around asking if they can help or just watching you making you feel uncomfortable. In ProCook they are available when you w... Se mere
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Lokation
Skift lokationUnit 148 Lower Mall, Chantry Place Shopping Centre, NR1 3SH Norwich, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Highly recommend ProCook I have bought a number of items from my local ProCook shop in Norwich, as well as from their online store over the past couple of years. Service has always been excellent and... Se mere
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Went into the Norwich store and the lady couldn’t be more honest respectful and friendly. No pressure on sale just made it an easy experience especially when it comes to spending high amounts of money... Se mere
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Excellent service. I was looking for a particular item and the courteous young man at the till was very helpful. He went out to their storeroom to show me what they had that wasn’t at the time in the... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrevet af virksomheden
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktoplysninger
Unit 148 Lower Mall, Chantry Place Shopping Centre, NR1 3SH, Norwich, Storbritannien
4,8
Fremragende
586 anmeldelser
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very helpful and knowledgeable staff
22. februar 2026
Besvarelse fra ProCook - Norwich
We appreciate you letting us know our staff was knowledgeable and helpful! We are so happy to hear it.
Besvarelse fra ProCook - Norwich
We appreciate your positive feedback! We are so happy to hear you enjoyed our shop and found exceptional value with our customer service.
Sheree
The lady who served us was friendly and doubled check to find me the knife I wanted as there was no card photo of the one we wanted but she went through the draws and found us one
13. februar 2026
Besvarelse fra ProCook - Norwich
We're happy to hear that the service was friendly and helpful! We appreciate that our team member went the extra mile to find the exact knife you wanted. Thank you for your positive feedback!
Once again a very pleasant experience.
Once again a very pleasant experience.
Staff friendly & very helpful.
16. februar 2026
Besvarelse fra ProCook - Norwich
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was friendly and helpful.
Top quality
the staff in this store gave me information on the product that, if I had not known, purchased the wrong set of pans. I have an induction hob, she steered me to the right selection and gave advise which was constructive. I always purchase from here, and I have never been let down
12. februar 2026
Besvarelse fra ProCook - Norwich
We're happy to hear that our staff provided you with helpful information and constructive advice, guiding you to the correct product for your induction hob. We appreciate your continued patronage and are glad we've consistently met your expectations.
The product itself was good
The product itself was good. I was dissapointed in the fact it was delivered not in a presentation box but in a normal cardboard box as this was for a wedding present I felt let down It was not the shops fault as they did not have one in stock and I had to order off line and that is how they came.
2. februar 2026
Besvarelse fra ProCook - Norwich
We appreciate your feedback and are glad the product met your expectations. We regret that the packaging was not suitable for a wedding present due to the online order's standard packaging. We'll review this to see how we can improve.
Excellent staff
Excellent staff, helped me find the item I was looking for quickly. Clean store and wonderful customer service.
9. februar 2026
Besvarelse fra ProCook - Norwich
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff helped you find what you were looking for quickly and that you enjoyed our customer service.
The man who served us in Norwich store …
The man who served us in Norwich store was extremely helpful and we are really pleased with all the products will definitely return to the store
11. februar 2026
Besvarelse fra ProCook - Norwich
We're happy to hear that the service in our Norwich store was extremely helpful. We're so pleased you are happy with your purchases and will return to our store.
Really helpful staff and lots of choice
9. februar 2026
Excellent
Excellent, staff in Norwich extremely helpful, knowledgeable and quite funny too!
7. februar 2026
The staff were very helpful and…
The staff were very helpful and friendly. Also their was a good selection of choices.
31. januar 2026
Besvarelse fra ProCook - Norwich
We're happy to hear that our helpful staff and the selection of choices available made for a positive experience. Thank you for your kind feedback!
Bought some glass dishes useful for…
Bought some glass dishes useful for making lasagna in. Good idea. Have a guarantee as well
24. januar 2026
Besvarelse fra ProCook - Norwich
We're happy to hear that you find our glass dishes useful for making lasagna. It's great that they come with a guarantee for your peace of mind. Thanks!
Very helpful
Very helpful, knowledgeable sales assistant. Well stocked store. A delight to visit
20. januar 2026
Besvarelse fra ProCook - Norwich
We appreciate your positive feedback! We are so glad to hear that you found our sales assistant helpful and the store well-stocked.
Besvarelse fra ProCook - Norwich
We appreciate you taking the time to leave us this great review! We are so happy to hear our staff was good, knowledgeable, helpful, and friendly.
Best Service
As ever, great service, humour and knowledge. All I need now is a bigger kitchen!
14. januar 2026
Nice shop
Nice shop , we'll presented, friendly staff, did have to wait sometime to pay
18. januar 2026
Besvarelse fra ProCook - Norwich
We appreciate your kind words about our shop and staff. We're sorry you had to wait to pay and we'll look into it. Thanks for your feedback.
Sticky non stick frying pan…
Went in with an a non stick frying pan that had developed a ‘sticky’ patch after just a few months. Exchanged for a replacement with no problems at all.
12. januar 2026
Attentive pleasant staff
Staff available to give information and were very attentive. Told the assistant what we wanted but were going elsewhere first and going back - when we got back everything was waiting behind the checkout!
11. januar 2026
Besvarelse fra ProCook - Norwich
We're happy to hear that our staff were helpful and attentive! We're glad everything was ready for you upon your return. Thank you for your positive feedback.
Besvarelse fra ProCook - Norwich
We're glad you enjoyed your experience with our friendly staff and store layout. Thank you for this positive feedback!
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