Privilege Anmeldelser 9.002

The guy I spoke to sorry can’t remember his name bless him lovely person, very helpful and understanding and very patient with me outstanding human being, which these days makes a welcome change.

changed my policy slightly. phone lady was polite, helpfuland knowledgeable. got a small cost reduction.

The company doing well
Response to my question quickly
The staff of the company discuss with me my car related problems professionaly and perfectly
I have encouraged my friends and relatives to insure their cars with privilege because it's great and trustworthy company

Good service

All good - no issues

The call handler was prompt and polite it was easy to renew and at a lower price than last year

acceptable price, pleasant staff.

On time an quick renewal perfect

Privilege has given me a consistent service over the last 6 or 7 years. I find knowing roughly what I am about to receive each year is the most important part of the service. However, for the last 3 renewals the price of the same policy content has jumped around quite alarmingly. It jumped up by about 40% 2 years ago. I did the time consuming comparison exercise and found that Privilege was still 3rd best on price out of about 100 providers.
Last year, against all expectations, it was back down again to almost the previous year's price. And now, up it goes again.
The key thing is that I have sufficient back knowledge to trust that you are still competitive in a fully competitive market place.
So, i hope this can continue in the future because nothing irks me more than trying to strike a balance with quotes across the myriad of insurance companies.
I also note that judging the quality of staff is almost obsolete because you and most of your competitors have designed a system and process where there is no need to talk. In the past, your staff have been really helpful and efficient in getting the job done. So rather sadly the old adage "It's good to talk" has gone.

Extremely professional and helpful service to repair the damage to our flooded ground floor. All contractors involved were first class.

Happy that we are insured for another year.

I donot like the automatic renewable Policy. I was not able to access the Internet and find I have a Policy. I would prefer paper correspondence and know how much, what for and excess charges. I last claimed in 1983 over 40 yrs and before then once. So I believe I am a very good bet for you.

A fair price with my insurance on my s2000. Has been for many years now.

Easy set up and to understand

I was always happy with the service I had from Privilege, having insured my house with the for a few years now. Any queries I had regarding the cover I had were always sorted out rapidly.

Easy access to the information and good easy to use website.

I received a very good service and it was easy to talk to a human rather than a computer.