Princess Auto Anmeldelser 

Over I really like Princess Auto. Definitely favorite especially because of their no-hassle return policy. This review is related to their own product review on their website. I always wondered why there are so few reviews for such a popular retailer. I discovered recently it’s because they don’t allow any critical or negative reviews - even the slightest ones on their website. I wrote one review for a product that was moderately critical and it never showed up on their website. I recently submitted a 3 star review for a mini excavator I paid $10,000 for. The purpose was to provide them and their customers an honest opinion of what I liked and disliked about it so prospective purchasers could make an informed buying decision. After a couple of days, I got this email from them:
“ Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!”
So what’s the point of sharing if honest reviews aren’t allowed??? I rely on reviews to make informed purchases. I would have expected more from Princess Auto

Two issues: (1) Customer service desk, slow and seemingly uninterested with the customer and (2) Lack of stock, been there a number of times to purchase an item(s) from their flyer only to find they are consistently sold out and no more coming in.

Nothing wrong with princess auto...I shop online there but their website is one of the worse I have ever seen...ABSOLUTELY PITIFUL

I don't know is only this location or is all of their stores, every time I shop here l ended up paying more than I should cause of the price tag of the item is always cheaper than the cashier register,so I will always pay more than I should and sometimes by a lot. I caught them a few times but most of the time they scammed me so badly cause most of the times I was in a hurry and I didn't expect it happen so often! I am very very mad about this garbage place!

This company has the absolute worst website. Cannot view products consistently; pages won't load, can't buy anything online because it hangs at almost every step and says "forbidden". Very frustrating! This is beyond pathetic for a decent sized company.

Great worker you have at Coquitlam store

SPENCER...

this dude knew where to look.... He went above and beyond to get my power washer wand and foam cannon..

The other staff was nowhere to be found

This SPENCER was helping a few others and I waited patiently

Got my turn and I'm glad he helped

Princess Auto .. Worst possible experience… Several and Every time !!!
They advertised an item on sale Mar.12-Mar.24 . I went to London On. Store Friday Mar.13 . One day after sale started.. No item in stock I went for.
I checked Online at that time they had 28 said sale item .. unfortunately they won’t sell that item online . So I checked other stores .. Kitchener , Brantford, Bolton,Mississauga and everywhere else I could google.. Today I was in Bolton and went to that Princess Auto location because website said they had it in stock.. Miserable employee explained that they did not have it and the whole time like I was an inconvenience interrupted her conversation with male employee .. pfft sorry … Not! .. then I proceeded to Mississauga location.. another Miserable employee.. every single princess auto employee I’ve dealt with is Miserable!!!… maybe they are treated like crappie just like they treat me .. Too bad if you’re that miserable don’t work with public!!!… So I’ve come to the conclusion Princess auto advertises a really good deal on something you’ve been waiting for Never intending to sell it but getting you in store to spend money on something else… which pretty much everyone does.. Good Scam !!!
False advertising and Miserable employees!!!… by the way I never complain and have never written a bad review before this..
This was an absolute must!!!!

I’ve always found Princess Auto to be a fun place to shop - with excellent prices , knowledgeable staff, and unique products.
Today I left the store just at closing time with my purchases and I was half-way home when I realized that I had left my cell phone on one of the store shelves.
I raced back to the store; by that time it was 20 minutes after store closing.

The store lights went out as I drove into the parking lot and all the staff were leaving the store. They took pity on me and let me into the store to retrieve my cell phone (which I recovered).
The entire staff waited patiently through this process and were glad to help me out.
Hats off and God bless the staff at the south Calgary store. The information on my phone was invaluable.

Not many stores would do this for a customer, especially so long after official store closing time.

I’ve purchased items from Princess Auto, and have never had any that needed to be returned. Always happy with my purchases! Spanning 10 years or more!

Très mauvais service clientèle au téléphone et par e-mail . J’ai dû appelé 3 fois pour un retour internet et la dernière fois Cornilia très bête et impolie très agressive au téléphone

Inaccurate inventory, lucky if someone helps you, no shelf location, hard to find things. Not recommended

We purchased a CAT air compressor from Princess Auto in July, and it has been nothing but a nightmare from the start. The compressor we received was faulty, with a significant air leak at the pressure regulator. My attempts to get assistance through their customer service numbers were fruitless, and contacting CAT directly also proved unhelpful.
The breaking point came when I had to drive a whopping 700 kilometers to the Abbotsford, BC store to return/exchange the compressor. After a lengthy and frustrating process, I managed to prove the purchase information and exchanged the item. But the issues didn't stop there.
Princess Auto offered to dispose of the cardboard packaging for me, but I wisely declined, given the long journey ahead. To my dismay, they returned with an open-box compressor that was poorly packaged, raising concerns about its true condition. They assured me it was brand new.
I got it home, assembled it, and filled it with oil. The oil provided with the unit wasn't sufficient to reach the designated fill line, so I had to purchase more. When I started the run-in procedure, I discovered that this unit was leaking oil profusely around the engine oil casing and creating a mess and rendering it non-functional.
Princess Auto's complete lack of quality control and customer satisfaction is evident. This is now the second compressor they've given me that doesn't work, and I'm out over $690, including the expenses for traveling 700 kilometers, gas, hotel, and other costs.
In summary, I strongly advise against purchasing anything from Princess Auto if you value your time, money, and sanity. Their products are unreliable, and their customer service is abysmal. Save yourself the headache and take your business elsewhere.

UPDATE:

After talking with Derek at the Abbotsford store he made some calls and successfully resolved my compressor issue to my satisfaction. After months of no one caring or helping this person resolved my issue in less than 15 minutes.
Princess Auto you need to be like Derek or hire lots of Derek’s so you have one in each of your stores.

Great Company with Excellent Customer Service. To my knowledge they are 1 of only 2 companies in Canada that truly give 100% Satisfaction Guarantee with everything they sell. If the item is not suitable to you for any reason you may return it for a Full Refund with No problems.

I've been dealing with Princess Auto for years. Maybe the service varies at other branches but I've never found the staff at Panet Road and Portage Avenue (Winnipeg) to be anything but helpful and informative. When looking for an item I'm much more likely to get escorted down to the exact spot where it can be found than to be told "I dunno..try aisle six?" I've even had one staffer tell me "Oh, yeah, we have those, but they are junk and you probably don't really want one!" Customer returns are effortless and it doesn't matter if it was my error or their error, they make it right for me. I'm currently waiting on a response on a technical question about a purchase - I called Friday before the long weekend and immediately got through to a real human being (no long wait or deep menu tree), and was assured that I'd get a response back after the buyer returns this week. I've even known friends of mine to return items (unused, in box, but no longer required) months after original purchase with no issues. Always entertaining to visit the surplus area, though I wish they had fewer pet toys and useless household novelties. My go-to place for audio/video/data cables. A nephew told me the other day the $7 mouse he'd bought was still working three years later. In this age of self-checkouts and corporate abuse of customers, I feel lucky that no vulture capital fund has yet bought out Princess Auto - that will be a sad day when the MBAs take over.

Useless store in Bolton.

1 hour on phone they pick and hang up
Go to store nobody there to answer your question

You really have to find the employees who are hiding in store and answer is they don't know. Google search ..they say.

If you don't know what you are buying don't go.

Staff was rude just collecting hourly wages.

I put a order of 6 items o Princess Auto Laval on JUJY 4, because Princess Auto Laval had two many orders my order was send to London, Ontario and my order was split in 3, I was never informed, I'm still waiting for items that were available at Laval. If i knew that i will had cancelled the order. Princess Auto does not want client satisfaction they want your money. Never again order online and if i want something now I will go to RONA or HOME DEPOT. Look how many reviews Princess Auto has with 1 STAR hat is the sing of the poor CLIENT SATISFACTION, THEY ONLY WANT YOUR MONEY

One star because no option for ZERO..Online item in stock, ordered, got confirmation and pending charge to credit card. Next day, oh sorry we cancelled your order, no inventory! Will NEVER shop there again.

I don't understand the low numbers for Princess Auto because, to me, they're legendary. The staff is knowledgeable and they stand behind what they sell. I've bought countless things from them (especially tools) and while I wouldn't say that they're pro-grade, they're perfect for the average person and dirt-cheap. The value that they offer is excellent and they have lots of "weird and wonderful" items that you'll often didn't even know you needed. It's really one of my favourite stores, period.

Checked on line (5 months ago) for an item at my nearest store (1.5 hrs away) ...not in stock. Went to do an on line order and the cost of shipping was more than the item, EVEN with the $30 they offer for shipping. i contacted head office and was told they do not ship to individual stores. I was told the item was to come for sale again in early april...it did. I checked my store and there was 1 in inventory. I immediately placed an order...it was confirmed and i rec'd an e-mail saying my order was being processed and to wait for an e-mail indicating the item was ready for pickup...the on line inventory at my store went from one to none in stock right after my purchase. the next day, instead of a confirmation e mail...i got an order canceling my purchase as there were none available. The bottom line, in my experience...PRINCESS AUTO IS NOT TO BE TRUSTED with competent service.

The have pictures of product that they sell online that are not the same as what you receive and also do not include parts that they show in the ad. In fact, I found that the pictures that they use in their online ad, were from a competitor's web site... They have a 2meter sawmill extension when when you look at the 2nd picture of it (which is zoomed in) you clearly see a Log clamp and a log post. This leads you to believe that it is included (as the closeup picture shows it). But when you get the package, they are missing these parts. I called to complain and I was told yeah the parts are missing, but you don't really need them... That is BS. It is very unsafe to saw logs on a sawmill without having them secured every 6 feet or so. Also, they actually took the Photo for their product from WoodlandMills website!! Unbelieveable they they would do this. It is like using a picture of a ford online, buying it, and getting sent a lada... They have no shame... I complained about the false image being used online days ago, and they still are using this false photo to sell their product. I hope they get sued...