Preston Baker Anmeldelser 

821
TrustScore 4.5 ud af 5

4,4

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Gemma Carter was extremely helpful to us at every stage. Whenever I had a question she got me an answer straight away or put me onto someone who could help. As buyers we were not technically her clien... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Please be aware of the current Preston Baker fee pricing strategy. At the valuation stage we were advised to make an initial (non-refundable) pre-payment to receive a reduction in their eventual fees.... Se mere

Bedømt til 5 ud af 5 stjerner

We had a great experience with Preston Baker from start to finish on the sale of our property on our onward purchase. Our estate agent, Rachel Lansdell, was fantastic throughout! She helped us achieve... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Preston Baker were amazing throughout the sale of my late Mum's property. Gemma was professional, efficient and competent. She dealt with any issues quickly and effectively. Within three weeks of t... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Ejendomsmægler
  2. Prioritetslånsmægler
  3. Boligmægler
  4. Ejendomsudlejning

Skrevet af virksomheden

Preston Baker Estate Agents - we're all about making moving home easier, and getting you the result you want. We work relentlessly to get the best outcome. When you sell with us you will only deal with one person throughout the process, and will be kept fully informed. We can also help you find your onward move, including homes not on the market. If you are thinking about selling, get in touch for a free property valuation, or book a free valuation here: https://prestonbaker.co.uk/book-valuation?utm_source=trustpilot&utm_medium=trustpilot&utm_campaign


Kontaktoplysninger

4,4

Fremragende

TrustScore 4.5 ud af 5

821 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 25 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,4

Alle anmeldelser

(821)

33 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Gemma was fantastic throughout

Gemma was fantastic throughout. She has excellent knowledge of the property market in the local area maximising our opportunities. I would recommend.

1. oktober 2025
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Besvarelse fra Preston Baker

Thank you so much for your kind words! We’re thrilled to hear that Gemma’s local market knowledge and support made such a positive impact on your experience. We really appreciate your recommendation! Thank you.

Bedømt til 5 ud af 5 stjerner

We sold our house via Preston Baker…

We sold our house via Preston Baker which we found to be a great experience. Jess handled the sale- she was brilliant throughout- she understood the house and the area we lived in, organised a launch day where we had loads of viewings and secured us several offers. The buyer we ended up choosing has been great and it has been smooth sailing from there. Julie at Preston Baker would give us weekly updates and really put my mind at rest regarding time frames (sorry for the stressed phone calls Julie!). Great service and would highly recommend.

10. oktober 2025
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Besvarelse fra Preston Baker

Thank you so much for taking the time to share your experience! We’re delighted to hear that selling your home with Preston Baker was such a positive journey. Jess will be thrilled to know her local knowledge and proactive approach made such a difference, and Julie will really appreciate your kind words about her updates and support. We’re so pleased everything went smoothly and that you felt well looked after throughout. Wishing you all the best in your new chapter, and thank you again for the wonderful recommendation!

Bedømt til 5 ud af 5 stjerner

Beating the Conveyancers

After a mammoth 12 month wrestling match with solicitors and the Land Registry (woe is me) we eventually made our sale and managed to move. Nerves were frayed and anger raised, but Gemma Duxbury was fantastic throughout, doing all she could to shake up incompetent conveyancing and LR lethargy to get our sale across the line. We both have the bruises from banging our heads against the wall. Ever grateful for all of her help and support through that torrid process.

23. september 2025
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Besvarelse fra Preston Baker

Thank you so much for sharing your experience John. We’re so pleased to hear that, despite such a challenging process, Gemma was there to support you every step of the way. She’ll be delighted to know her persistence and commitment helped keep things moving and ultimately got your sale across the line. We really appreciate your kind words — and we’re wishing you a much smoother journey in your new home!

— The Preston Baker Team

Bedømt til 5 ud af 5 stjerner

Gemma Carter did a brilliant job of…

Gemma Carter did a brilliant job of selling our house from start to finish. When out first buyer dropped out halfway through the process Gemma contacted the other parties who had made offers and had resold it within 24hrs. Then towards the end of the process when the chain was creaking under the strain and looking like collapsing she went above and beyond to make sure we made it through to completion.

17. september 2025
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Besvarelse fra Preston Baker

Hi Paul,

Thank you so much for your lovely review. We’re delighted to hear Gemma provided such exceptional service throughout your sale. Her determination to quickly secure a new buyer and keep everything on track during a challenging chain really shows her dedication to her clients. We’re so pleased she could help you reach completion successfully — wishing you all the best in your next chapter!

— The Preston Baker Team

Bedømt til 5 ud af 5 stjerner

Great house selling experience with Gemma Duxbury

Gemma Duxbury was absolutely great throughout the process of selling our house. We would highly recommend her. Thanks Gemma.

1. oktober 2025
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Besvarelse fra Preston Baker

Hi Kathleen,

Thank you so much for your kind words and recommendation! We’re delighted to hear that Gemma made your selling experience such a positive one. She’ll be so pleased to know her support and guidance were appreciated throughout the process. Wishing you all the best for the future!

— The Preston Baker Team

Bedømt til 5 ud af 5 stjerner

Highly recommended!

We had a really positive experience selling our property in Headingley with Preston Baker. Jess was our main contact and we were immediately impressed by her confidence, knowledge and proactive approach to the valuation and marketing. Thanks to her advice and strategy, we found the right buyer. Throughout the process, Jess and Julie were responsive and supportive, helping us to complete on the sale. Thank you so much!

29. september 2025
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Besvarelse fra Preston Baker

Hi Vineeta,

Thank you so much for your kind words and recommendation! We’re delighted to hear you had such a positive experience selling your Headingley property with us. Jess and Julie will be thrilled to know their knowledge and support helped make the process smooth and successful. We really appreciate you taking the time to share your feedback — wishing you all the best in your next chapter!

— The Preston Baker Team

Bedømt til 5 ud af 5 stjerner

I wanted to leave a review for Jayne…

I wanted to leave a review for Jayne Tomlinson. I was the buyer but she was always so helpful and got back to me straightaway. Of If I were to sell my property I would definitely contact Jayne. I would highly recommend her.

30. september 2025
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Besvarelse fra Preston Baker

Hi Maria,

Thank you so much for your lovely review! We’re delighted to hear that Jayne made such a positive impression throughout your purchase. She’ll be so pleased to know her support was appreciated. Thank you for your kind recommendation — and we wish you all the best in your new home!

— The Preston Baker Team

Bedømt til 5 ud af 5 stjerner

Fantastic Experience

I first contacted Preston Baker to come out and view my property in November 2024 for a valuation. After some pondering I finally decided in 2025 the time was right to move on.
I contacted Jayne Tomlinson, who did my valuation and her hard work/communication made the dreaded stressful house move everyone talks about, an absolute breeze.
The fees were extremely fair and good value.
Any questions from my buyers solicitors weren't sat on, I was kept in regular communication which made the whole sale process go quicker than expected.
Jayne has truly been fantastic, my property was advertised and had sold in less than a month, she was always available if I had any questions, and was also really personable, which added to whole process making it exciting and again such an easy experience.
I really can't thank her enough.

If the time comes to move on, I would 100% contact her again.

Also a thankyou to Georgia in the office, who was always on hand if I had any questions and was super lovely and helpful.

The whole team has been fantastic and I would recommend them to anyone!

5. september 2025
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Besvarelse fra Preston Baker

Thank you so much for your wonderful review! We’re thrilled to hear that Jayne made your selling experience smooth, efficient, and even enjoyable. Her dedication and personable approach really make a difference, and she’ll be delighted to know her efforts were so appreciated. Georgia will also be pleased to hear your kind words. We’re so glad the whole process went quickly and smoothly, and we really appreciate your recommendation — we’d be delighted to work with you again in the future!

— The Preston Baker Team

Bedømt til 5 ud af 5 stjerner

Great service all round

Gemma Duxbury has been an integral part of my sales process, even when things have not gone the way we wanted she has been nothing but professional in executing all decisions and even working while on her holidays to keep me updated and informed. Has gone above and beyond. Have been using the mortgage team also from Preston Baker and they have been great as well at working out my complicated mortgage situation.

1. oktober 2025
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Besvarelse fra Preston Baker

Hi Emma,

Thank you so much for sharing your experience! We’re delighted to hear that Gemma went above and beyond to support you throughout your sale, even during challenging moments. It’s also great to hear that our mortgage team could help navigate your situation successfully. We really appreciate your kind words and recommendation!

Bedømt til 5 ud af 5 stjerner

Great Service

Gemma couldn’t have been more flexible, turned up on time and was extremely knowledgable and professional. Great comms too.

5. september 2025
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Besvarelse fra Preston Baker

Thank you so much for your kind words, Rick! We’re delighted to hear that Gemma’s professionalism, knowledge, and communication made such a positive impression. We really appreciate you taking the time to share your experience!

— The Preston Baker Team

Bedømt til 5 ud af 5 stjerner

Positive experience with Preston Baker Oakwood

I’ve been dealing with Gemma Duxbury at Preston Baker while searching for a new home, viewing a few properties, and she’s been brilliant. From the very first viewing, she was warm, professional, and incredibly helpful. I really appreciated her proactive approach and the way she made sure I was always kept informed about next steps and progress. She made the whole process smooth and easy, exactly what you hope for when buying.

Also, her colleague Gemma Carter recently came to value our home and I was really impressed with how friendly and down-to-earth she was. She took the time to explain everything clearly, gave us honest advice, and made what could have felt like a daunting process very straightforward. I wouldn’t hesitate to come back to Gemma in the future or recommend her to others, she made a really positive impression.

30. september 2025
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Besvarelse fra Preston Baker

Hi Rachael,
Thank you so much for your wonderful review! We’re thrilled to hear that both Gemma Duxbury and Gemma Carter made such a positive impression throughout your buying and valuation experience. We really appreciate your kind words and recommendation, and we’d be delighted to work with you again in the future!

Bedømt til 1 ud af 5 stjerner

Preston Baker Valuation

We invited Preston Baker to give a valuation of our house on 16/8/25. The agent was professional and polite but the companies ridiculously high fees, which she obviously didn’t divulge until the end of our meet made our minds up for us. We discounted them as soon as she told us the fees were over £8000.

16. august 2025
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Besvarelse fra Preston Baker

Thank you for taking the time to share your feedback. We’re very sorry that our fees came as a surprise and understand that transparency around costs is important. We appreciate your feedback and the opportunity to improve our service.

Kind regards,

Team Preston Baker

Bedømt til 1 ud af 5 stjerner

Very poor communication

Very poor communication. Calls not returned and messages not passed on. The girl I spoke with, wasn’t interested when I said that I was disappointed with their service.
A lot of money for very little effort.

28. juli 2025
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Besvarelse fra Preston Baker

Thank you for sharing your feedback, Alison. We’re very sorry to hear about your experience and that our communication did not meet your expectations. This is certainly not the standard of service we aim to provide. We would welcome the opportunity to discuss this further and see how we can address your concerns. Please feel free to contact us directly so we can review the situation and improve where possible.

— The Preston Baker Team

Bedømt til 1 ud af 5 stjerner

Bad experience never rang me back…

Bad experience never rang me back despite several calls enquiring about viewing a property. I gave up in the end. This is one estate agent that I will never use or allow family to use if selling a property.

7. juli 2025
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Besvarelse fra Preston Baker

Thank you for taking the time to share your experience. We’re very sorry to hear that we didn’t respond to your calls as expected — this is certainly not the level of service we aim to provide. We understand your frustration and would welcome the opportunity to discuss what happened so we can address the issue and improve our communication going forward. Please feel free to contact us directly.

— The Preston Baker Team

Bedømt til 1 ud af 5 stjerner

Terrible estate agents for FTB

Terrible estate agents - we are trying to buy our first home and have spoke to 3 agents from this company and every single one has been incompetent.

It is impossible to book a viewing and I feel we were constantly chasing for updates on offers and viewings to be told they will call back and they do not.

We loved a property, made an offer but the agents have completely put us off it and any properties listed by Preston Baker will be avoided in the future.

Looking at some past reviews from FTB this seems common. You are meant to be selling homes stop making people feel like nuisances trying to even get a viewing.

10. juli 2025
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Besvarelse fra Preston Baker

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience, especially as a first-time buyer, and that our communication did not meet your expectations. This is not the level of service we aim to provide, and we understand how frustrating it must have been to feel like you were chasing updates. Your comments are taken seriously, and we will review our processes to ensure we improve the experience for all buyers. If you would be willing, please contact us directly so we can discuss this further and see how we can address your concerns.

— The Preston Baker Team

Bedømt til 1 ud af 5 stjerner

All style, no substance — worse than an average estate agent

I instructed Preston Baker on a sale in good faith, based on what they present as a high-quality, proactive service — but my experience so far has been extremely disappointing.

Photos were taken and the property was listed, but that’s the bare minimum I’d expect from any estate agent. Beyond that, there has been no tailored property launch as promised. It took an entire week just to collect keys, causing unnecessary delays from the start.

Communication has been consistently poor — getting any feedback takes days, and we’ve had to chase for literally everything. On one occasion, we were reassured that an offer would be made, only to be told later that the viewer actually hated the location and wasn’t even financially in a position to buy. This is not the professional service we were led to believe we’d get.

Overall, Preston Baker try to make themselves look like they offer something above and beyond an average estate agent — but in reality, they’re actually worse.

1. juli 2025
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Besvarelse fra Preston Baker

Thank you for your feedback, I would like to address each point.

When we listed your property, you instructed us on the Wednesday and we moved appointments to get the photographer to you on the Thursday as you wanted to be live for the weekend due to finding a property you would like to buy. We discussed the property launch however you were keen to get viewings booked in immediately due to finding another property and our property launch strategy is to market for 2 weeks and conduct the launch with multiple people, this was not your preferred method of marketing.

We agreed to collect keys when the viewing took place, this cancelled and so we collected keys on the same day following a conversation with you.

Viewing feedback can sometimes take time to obtain, however we should be communicating with our clients if we are unable to get hold of viewers, I have noted this and will pick this up with the team. The viewer advised on the viewing that she would be making an offer but came back to our agent to advise "on reflection the property is too close to the main road with having a toddler". It is unfortunate when viewers change their minds I understand.

I am disappointed that you feel that the service has been consistently poor over the 3 weeks that you have had your house on the market, I will ensure the team see this feedback and work together to improve the service you receive.

Bedømt til 5 ud af 5 stjerner

Amazing experience

Preston baker have helped us during the sale of our home. Jess who has dealt with us throughout has been there every step of the way. She has kept us updated and communicated with us from start to finish.
I would highly recommend Preston baker and Jess to help you with the sale of your house.
Thankyou so much for all your assistance and Jess an extra thank you you’ve really been amazing during this process.

11. juni 2025
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Besvarelse fra Preston Baker

Superb review, thank you for taking the time to post!

Bedømt til 5 ud af 5 stjerner

Great communication!

Jess Fox helped negotiate a price that was both agreeable with the seller and ourselves. She was constantly in touch with updates and overall a very great person to deal with!

13. juni 2025
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Besvarelse fra Preston Baker

Great to hear you had a fab service from Jess! Thanks for posting!

Bedømt til 5 ud af 5 stjerner

Preston Baker Doncaster have just…

Preston Baker Doncaster have just helped me sell my home
Jayne Tomlinson is so professional and knows the industry well. She is an excellent communicator and has supported from the beginning to the end and always made herself available
If at first you are concerned with paying upfront don’t be as the service I have received was worth every penny
The team have also been supportive with quotations and solicitors and both have been excellent
Buying and selling a home is stressful and feeling supported makes all the difference
If you would like an estate agent that goes above and beyond then look no further
Thank you and special thanks to Jayne

15. juni 2025
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Besvarelse fra Preston Baker

What a lovely review! Thank you so much for taking the time to post, we're delighted you had a great experience.

Bedømt til 5 ud af 5 stjerner

Moving

Steph was super helpful in helping us buy our family home. Very responsive on messages at all times (which is great around juggling life, kids, work etc!) Steph was also helpful and honest when there were a few hurdles in the way with legal etc & liased with the sellers legal team on our behalf. The welcome to your new home gift and card was the icing on the cake. Thanks again Graham & Kirsty.

6. juni 2025
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Besvarelse fra Preston Baker

Thank you Graham & Kirsty for such a lovely review, Steph is the queen of juggling!! Enjoy your new home!

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