Poundland Anmeldelser 

Why am I being charged over £12 delivery to the Isle of Wight when it is £3.95 to the mainland??
IOW is part of the mainland not the back of beyond and most companies charge mainland rate to send goods here.
Someone needs to get up to speed with the geography.

Ordered beef dog food on line beef in gravy. 3 boxes. Beef and liver turned up. Sent back and sent me new food out 3 boxes of beef and liver. No apology. So gave it to the dog charity nr me won't be ordering from them again the can't read in warehouse.

I have been appalled at the disgraceful lack of service displayed by Poundland relative to an incident at their Surbiton store in late April.

The store has 2 served cash tills, and 3 self service tills, 2 being for card transactions only, and 1 cash self service till.

When I was trying to pay for an item by cash, the self service cash till was occupied by someone who had a large basket of products to check out.

There was a member of staff standing a couple of yards away from the serviced tills, and she was doing nothing but watch the action at the self service tills.

I approached that member of staff to try and pay for my product by cash at the service till, but she was not interested, merely pointing to the self service till.

I could not wait for the self service cash till to become clear, so I replaced the product on the shelf, and left the store, mentioning the problem to a male member of staff when leaving.

On the same day, I emailed a complaint to Poundland Head Office. Whilst that email was acknowledged, I have not received any explanation from Poundland since, despite a follow up email.

The attitude of the member of staff near the till was disgraceful, reflecting an obvious lack of interest, and laziness.

I would recommend potential customers to avoid the Surbiton store, and possibly avoid Poundland altogether.

It appears they have little interest in their customers, and little interest in recruiting suitable staff and in staff training.

I ordered with Poundland online about 3 weeks ago thinking they would arrive straight away, wrong. I waited and one part of the order arrived with loads of missing items. I contacted them and they sorted it out and sent me a partial refund, I then had an email to say the other order is on the way.

This week my order came without yet something else, I contacted them and fair play I received an email back within 5 minutes. I asked for a partial refund and got it.

I have no issues with customer services as they have been fabulous. My issues are with ordering online, if an item is sold out why doesn’t it say so? It’s so annoying when it doesn’t arrive without any explanation other than me contacting them.

When I order online, I expect it to come back on time unless they contact me to say it’s unavailable and not sort it all out myself.

Excuse the rant but I’m annoyed and impatient!

I bought a bare root purple bush garden rose plant at Poundland 2 years ago, cost was £2. After 2 years, it has 2 flowers this spring for the first time.

However, it is so disappointing that the flower is white and wild rose only, which had only single layer of petal, completely different from the picture of box.

I contacted Poundland to ask checking the reliability of the rose source. It just said they cannot refund after 2 years and they do not have similar report, which is considered as rare case.

It is after 2 years' growing that I can find out the colour and appearance of the flowers. It is unfair to all customers to buy products that are not as described.

So I really want to warn those planning to buy these bare root plants at Poundland, DON'T BUY THEM! You will be cheated.

delighted pound lands are closing a few years ago i said online they trick the public with the name poundland instead of supermarkets. that would finish them . they are not poundland more and more items over a pound so they are now supermarkets they still keep there names over there shops poundland quicker they all close the better hate hate so called poundlands

Love this Shop 💚 I always pop in whatever town I’m in…
This review is for my Local Shop in Mitcham Surrey ✔️
I was at the self checkout an noticed a ball from my pod was missing so I asked the young lady at the till if it was there oh!! she found one I was happy an got on with mine but when I finished I forgot to take my £5 change… Then I hear someone behind calling me it was Moni with my money…. 10/10 👍
Shop was Clean ALL Staff helpful an polite especially “Mama G” you know girl Banter n’Smile infectious 🤷‍♀️

Found just what I was looking for very easily paid cash and was given a foreign coin in change which was changed very quickly by very friendly and helpful staff thanks

Pathetic delivery times!!!!!!!!!! Timescales not honoured

Linda in the Londonderry branch beside Tesco is top member of staff and beyond helpful. Nothing is ever an issue for her
Poundland though now seldom sells anything at a ££££ so seldom go to it now.

How poundland get away with offering next day delivery but mostly never deliver the next day. I done an order on 24th April to be delivered on the 25th. Just asked them for the tracking number as I received no email. They sent the tracking number and at 2:45 pm on the 25th the parcel has not even been collected yet so definitely not coming today. This is at least the 4th time I have used next day delivery for it not to be delivered the next day. Customer service doesn't care they just respond with sorry it is late again. They should be stopped from offering next day delivery and either charging for it or getting you to spend more to get free next day delivery and having no intentions of delivering next day.

I went to Poundland today 24th April 2025 in the afternoon.
It was extremely busy especially on the self service machines , I then witnessed a woman approach a member of staff , don't know her name (staff member) but she was short with blonde hair ,excellent communication skills and so bubbly and happy serving a gentleman who was holding the queue up , who appeared to have special needs.I maybe wrong however she was joking with him but so pleasant and happy to help and in a joking manner said go on now I'm too busy and he laughed and off he went . I then witnessed a lady come right into the staff members face , verbally abusing her telling her how rude she was to this gentleman with obvious needs.
The staff member (sorry don't know her name) handled it well but it was so uncalled for she didn't do anything wrong . I was close to hear but too far away to intervene otherwise I would've done but the queues were huge and I didn't want people thinking I was pushing in but I really wanted to say something because that woman was out of order it was obvious it was done in a kind way and they had a good relationship!
I could see how upset and deflated this staff member was and to be honest I have a been a few times and this staff member makes my day she's so funny and happy !
I just feel I need to defend this staff member because she genuinely did nothing wrong and that lady was so rude !!!!! You need more staff like her !!!!
Please let her know about this review and I bet she makes a lot of peoples day to be honest !

Mother was employed since 2008 and hoped to retire with them.
Local Manager started ageist comments two years ago, and pressurised her to resign.
No support or suitable advice given other than to resign.
HR department didn't care upon complaint.
Ongoing Tribunal query

I'm 76 years old and visually impaired. I've been ill and walked down to Poundland in Cheltenham yesterday for a bottle of milk. There was only one bottle left, datestamped today. When I got home 40 minutes later I found it was off. Poundland wanted me to return it and get a new purchase but offered no compensation. They demanded a receipt (who keeps a receipt for £1).

Staff need training as they have no idea what is in the stock!
I wanted a new cable for my phone I asked the cashier if they had a cable for my phone she said they don't have such cable in the store!
This wasn't true as a customer in the store showed me a cable that can be used for my phone!
I wonder how they can hire incompetent staff?

I am sick of going into Poundland and having to use the self service checkout
Firstly I DONT work for them so WHY should I have to do their job for them
Secondly trying to scam people into paying for a “ bag for life”
Thirdly and this really rips my knitting asking for a
“ charity “ donation this company makes millions per annum let them give to “ charity” !
NO ONE gives to pensioners so my answer is Always NO !
There is a cost of living problem people are struggling to pay their bills and feed their families
This “ practice “ at tills need investigated

If I could give zero I would, I order online for delivery but you'd think the packers would have some common sense. Crisps are always on the bottom with heavy items on top, obviously resulting in popped packets and crumbs. I always pay for next day delivery as I have to make sure I'm home, quite often this doesn't happen meaning i have to have a day off.
Although I am glad some seem to have a better experience shopping online, they've lost a good customer in me, too many chances given and nothing changes.

First time I've used Poundland for home delivery. Great service, everything in stock, all correctly delivered and quickly. Post and packing free on orders over £50 and items were very professionally packed in quality packaging so nothing was damaged. Could easily put some higher end stores to shame. Convenient to be able to buy food, plants, DIY etc all in one order - wouldn't hesitate to recommend them.

I've had occasion to call Poundland on a number of occasions. Issues regarding it's Perks app. Points and prizes not forthcoming. Telephoned customer services 3 times and cut off. Eventually sent an email. Two weeks later, I got a reply to a relatively simple query. Clearly, just fobbed off with a totally unacceptable excuse. Didn't address the two queries I referred to in my email. Customer Services Agent was rude and abrupt. Had the damn cheek to say I was abusive. I said you clearly haven't read my email and inwardly taken on board the issues I have raised. What is abusive about that? Then this rude Women cut me off. This is not the first time I've had issues with Poundland Customer Services. Totally unacceptable way to treat a loyal Customer.

Just so other people don't get scammed there is an advert on Google supposed to be poundland advertising a mobility scooter for 49 pounds me being in desperate need for a mobility scooter because I'm disabled and in need of one fell for the scammed and got my partner to order it i should of known better but if i can help someone not to fall for it like i did I've helped somebody