Porsche Centre High Wycombe Anmeldelser 16

No zero score unfortunately. Service department that really didn’t provide a service. Had my spyder in for a service. Oil was replaced only to the minimum level. When I called on my way home, they didn’t call me back. Finally got hold of someone who then told me I was wrong and that the correct level was put in the car. I topped the car up myself as I gave up trying to get the service manager to admit a simple error and remedy the situation. Customer service and listening doesn’t cost anything. I then got the most fanciful story as to why my windscreen washer jet had been adjusted (so that it missed the screen all together) again excuse after excuse. The service is of the standard of a back street mechanic from the 1980s. Avoid, Avoid and Avoid.

George was Knowledge, helpful and polite!

Don’t bother trying to order parts, nobody calls you back.

WOW this dealership surpasses the others – I had the unfortunate experience of dealing with hatfield who were inadequate and a Youtuber new more about the PCM than they did! Katelyn is amazing and restored my faith in Porshce and is a credit to the team, who are all amazing and when I walked through the door I was greeted with warm smiles. Because of their attentiveness and can do attitude I will buy a Porsche again and again. After Hatfiedl I had regretted buying one. 5*!

I was strung along for over a week with this lot don’t waste your time with them

If I could give 10 stars I would! Jason was absolutely first class from the first phone call to the collection today. It was a toss up between two cars - 1 at High Wycombe and one at Porsche Brooklands - Brooklands were awful and Jason & the team were exceptional so in the end no choice! Thank you so much I love my GT4! To all those current and future Porsche owners High Wycombe Porsche is going to be hard to beat.
Thanks again all James !

Leaving a two star rating is being very generous. Currently have a case open with the Motoring ombudsman with this bunch of scammers. My 991.2 Turbo s was booked in for simple rear wiper washer and sunroof drains to be cleared. First appointment i waited while they took 4 hours to replace the rear wiper washer that was letting water in car, I was told a very tricky item to get to. So when i got home a day or two later noticed still wet, i thought i would get to wiper and see if tricky, its a one hour job max and when i pulled simple clip on panel off i could see the old 2017 grubby worn washer still on the rear wiper and not a thing had been done. I was raging, they apologised and said they service adviser will oversee the job next time.

So car gets booked in at the end of last year and i didnt see it again for 2 months and one week. I non stop had to chase and call, they never offered courtesy car and i was told each time on email that another issue had happened on car... every week a new issue was reported..from...air bag module, seat bag module, awaiting trim clips from Germany, full foam section under carpet needed replacing, interior stripped out (it never was), then told pump on axle lift broken, next when it was due back i was told the pipe to axle lift had a hole....the list went on and on.

very frustrated by now, as car was low miles and mint but seemed to have so many issues. finally end of 2025 im told car will be dropped off, i waited in all day, not one call from them, so i called them again and told they had killed the battery ( in fact they never put it trickle charge at all for over 2 months) So the next day i took time out my work again to wait in for delivery, and guess what....no call no email..i had to call them this time told more delays, by now id had enough and demanded to see all the job cards for these jobs.

It was then the aftersales manager had to speak to me and admit he was very embarrassed that the service advisor had simply made up every single of of the above issues, he aid they dont normally work like this but they had overbooked and instead of calling to offer me a courtesy car/ re book / or ask to hang onto car they just lied. I went in to see them with all the emails showing all the correspondence. AND the washer job and sunroof drains STILL had not been done, so the manager there got them quickly done the next day, was about 3 hours of work max. I explained if my car was not under warranty this would be fraud asking me to fix all these jobs . I was then offered a pathetic £500 compensation, not even close to covering my wasted time and two months warranty time lost. When i wrote to Porsche GB to explain, my jaw hit the floor, they basically said its not really their issue as it is the dealership itself. ..AND was told i was given a cheap free rucksack anyway (they had left over from an event night before) and a new battery (which they had damaged anyway by not keeping on slow charge as it was perfectly healthy before the car had even had its 111 check a month before at Nottingham).

So the worst customer service i have ever had, funnily i met a guy there had a GTS that had also been in over 2 months and he told me the day he collected and drove out from there the pipe failed again that had been done. so car was straight back in again. Clearly not just me.

Porsche GB and this dealer clearly DO NOT VALUE customers that much, i change my car each year and will never go back to them. After all the hassle i decide a month ago to sell the Porsche as another issue they meant to have fixed with spoiler re occurred, i couldnt stand going through the pain again and sold the car on. As a brand they need to look how this dealership operate an how they treat customers that could be loyal but lose faith after being treated this way. Ive now moved onto another premium brand now and already happier with the service.

Outstanding service from first enquiry to driving the car away and then the follow up. First class customer service.

Tried to buy a Macan 4 from this dealership, the sales team provided me with an initial quote, which needed some tweaking. Email after email and no amended quote was forthcoming. Maybe my age and grey hair suggested to the young sales team that I was not a valid customer, I don’t know, but not helpful at all.

terrible terrible service could never use again
bought an approved used porsche taycan 4s with only 2k of miles on
delivered wednesday 4th december 2024
put it on charge friday 6th december at 9am after only doing around 30 miles as previous contract rental car still here and the taycan will not charge and also disables the vehicle so you cannot drive it, bonus ! checked the charger with another vehicle and that charges ok, notified porsche high wycombe of this issue - no problem they say porsche assistance will be called , er no its actually the AA that comes out and all they do is exactly what we were already doing anyway, ok they say we will get another car delivered to you by 4pm and we will arrange collection of yours and look at it urgently
car collected at 3pm but 4pm comes and goes and now the sales rep whose new car it is cannot get home as no replacement car delivered , he has already lost his commission for the day because unable to visit customers and we as a company have lost sales turnover and profit for the day , still i think ok the car will be with them friday afternoon before 5pm and no doubt they will look at it saturday , er no..
no further correspondence from them until i start chasing monday morning 9th december,
ohh we have not got the car yet , what ? is the recovery truck going via scotland, ireland and wales its been 2 1/2 days already!!
then get a call mid morning 09/12/24 saying car here we will urgently look at it
yet now after several emails to high wycombe porsche and porsche uk without reply and we are at 6.15pm on the 09/12/24 and still no call back saying whats going on, and enterprise who provide the replacement car (dont ever think they will deliver a porsche loan vehicle.. lol..) who phoned this morning and took all the details off the driver and said a car will be with you this afternoon have not dropped a car off either, so yet again sales rep lost commission for another day we have lost profit and again he still could not get home and pick child up either day from pre school on his way home and his wife does not drive.
what an utter shower this dealership is
avoid at all costs
£62k on a approved used porsche waste of time
have asked for a full refund several times and all they say is you have no consumer protection its a business to business sale so that`s where we are at the say..
lovely, what a joy
Sorry final point they say before delivery car will go thru 111 point check
Yet when we looked at the Porsche app after delivery still highlights in all red full service required brake service required along with others highlighted in red . Begs the question how good is the 111 point new sales process
This branch is not a caring branch and I doubt in the running for Porsche dealer of the year or even second hand car dealer in high Wycombe award
This is our fourth purchase from a Porsche dealer and luckily the first 3 from a different dealer where a much better experience if this had been our first ever Porsche purchase I would have been put off for life

Trying to purchase a car from these people, responsiveness is slow and poor and there is no appetite to sell just 'computer says no' attitude.

Awful Customer Service. Bought a car based on their health check - came to put the warranty on and then they said it wouldn't qualify as the tyres were incorrect (which contracted what they said initially). Completely their mistake - if you are going to buy a Porsche DO NOT use this dealership

Very poor communication from service team and front desk at the dealership. Called the dealership 2-3 times on different dates to get quote for some maintenance work on my car, everytime I had to leave my details but no update whatsoever. Also tried to book an appointment with online portal, again no response for booking confirmation at all. Seems customer support and follow-up is non existent.

Visited the service department, very poor experience. They don’t listen or help. No flexibility or interest. They said I was not a known client to them, they have just opened so I said I may not be known at this moment but I am a potential future customer - didn’t seem to understand that either.
Absolute shambles, although they continually quote how many years experience they collectively have in other Porsche dealers, none of it shows, total lack of professionalism and courtesy.
Premium brand and terrible service - avoid this dealership.

I would like to say a big thank you to Eliot and his team at Porsche Centre High Wycombe for a 5 star service provided to me in the ordering, preparation and handover, of my new to me Porsche. The car was exceptionally well presented with new ppf and ceramic coating.
Throughout the whole process, Eliot was exceptional in dealing with all my queries and sorting out the whole buying process. Nothing was too much trouble. Everything was made as easy and straightforward as possible.
Porsche Pro Ella made it easy for me to understand the latest tech on the car and made the connection of the car to the, my porsche account and app, a breeze.
The centre is a wonderful modern 2 storey showroom and adjacent service centre, all the staff were welcoming and friendly. The Centre is well worth a visit to peruse the magnificent cars on offer.
I would definitely recommend this OPC to anyone thinking of purchasing a new or approved used vehicle.

Wow. Porsche dealers are notoriously badly but this lot set new standards of poor quality- a) don't listen b) zero attention to detail c) not very bright people d) appalling management who couldn't care less

Porsche's sell themselves. Being a salesman at a dealership should be the easiest job in the world but seemingly it is beyond the employees at Porsche High Wycombe.

I have spent £300,000 on Porsches this year and this lot made me feel like I was buying a 1982 Ford Fiesta. I run a significant and expensive car fleet so I think I have an idea what a good dealership looks like and it is not this lot

Some highlights

When I first met the salesman, I explained how useless my experience was with Porsche West London earlier in the year and specifically about not providing the registration number so I could insure the car. How we all laughed at their incompetence. Porsche High Wycombe then proceeded to do the same

Trade in- didn't bother to look at the car. Our trade in was in perfect condition and they offered me average trade. Also I was really honest and had £3,000 of work done before trade in which was seamlessly pocketed

I then asked for quote for finance. The salesman got the finance amount and the down payment the wrong way round so gave me a quote for the wrong loan

What do I need to pay on completion? A simple question but apparently not. Amazingly they forgot to knock off the trade in

Delivery- despite all of the above they then delivered a car without the tracker set up so it had to go back

I then asked for contact details for the salesman's manager. The answer was "Martin". What do I do next without phone or e mail details. Perhaps a Ouija board. Brainless

I finally speak to Martin about the comedy performance and he agrees to pay me £750 "today"

10 days later, no sign of it. Martin tells me he will investigate and get back to me "today" which obviously he fails to do

Then I speak to Martin's boss. The story he has been fed bears not even a passing resemblance to my experience. His staff have lied through their teeth and this seems to be fine

First rate people employ first rate people. Second rate people employ third rate people. At Porsche dealerships fifth rate people employ 10th rate people

I showed a draft of this review to the Centre Principal. He didn't disagree with the factual accuracy. I also gave him a final chance to address the issues- he declined