Pools Surplus Stores Anmeldelser 

422
•
TrustScore 5 ud af 5

4,9

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I returned to pools Army surplus store again today it's my main shop that I use on a regular basis today the 1st of June i went to get a pair of Game Aston protrs trousers fantastic value @ £39.99 A... Se mere

Bedømt til 5 ud af 5 stjerner

Absolutely top notch surplus outfit. Great quality stock at very competitive prices. I’ve already placed a second order. Stumbled across on one of their ebay listings for some rather obscure bi... Se mere

Bedømt til 5 ud af 5 stjerner

Austrian army boots.... unfortunately I ordered the wrong size.returned on an exchange basis and the transaction went as smoothly as it could ever have done so I'm well pleased and impressed.my new bo... Se mere

Bedømt til 5 ud af 5 stjerner

Good service from Pools Surplus, one item ordered was not in stock so they sent an email with alternative similar items and also phoned me to check email received. Order was delivered immediately an... Se mere

Virksomhedsoplysninger

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Skrevet af virksomheden

Shop selling Army Surplus & Outdoor Clothing & Equipment in Hartlepool & Bishop Auckland.


Kontaktoplysninger

4,9

Fremragende

TrustScore 5 ud af 5

422 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,9

Alle anmeldelser

(422)

61 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Austrian army boots...

Austrian army boots.... unfortunately I ordered the wrong size.returned on an exchange basis and the transaction went as smoothly as it could ever have done so I'm well pleased and impressed.my new boots fit perfectly and are better than I was expecting and exceeded my hopes.so I'm altogether very impressed.i wouldn't hesitate to use pools again..... nice one guys 👍👌

26. februar 2024
Bedømt til 4 ud af 5 stjerner

Excellent service and sent out quickly…

Excellent service and sent out quickly . Only issue was royal mail posted my package somewhere else with a photo of someone else's front door (no idea who's). When I emailed pool surplus with the royal mail photo and a photo of our front door, I then had a gent from pools call me to say he'd been on Google Street view and thought he'd found the door and he was right . So package found . Thanks Pool's for tracking down my goods . First class service

26. februar 2024
Bedømt til 1 ud af 5 stjerner

Wrong item delivered & poor return…

Wrong item delivered & poor return process 😡 & 10 day refund is disgraceful 😡

23. februar 2024
Pools Surplus Stores-logo

Besvarelse fra Pools Surplus Stores

It was very unfortunate that we made a rare mistake and dispatched the wrong item to you - and we have since made steps to ensure that a mix up regarding the item you ordered won’t happen again.
I’m not sure which part of our returns process is poor: the part where we email out a free pre-paid label, the part where we can dispatch the correct item and collect the wrong one at the same time, the part where you can get the label printed at the post office if you don’t have a printer or even have Royal Mail collect it from your home? I’m not sure why any of these solutions wouldn’t have worked for you, but they were all available.
We issued the refund within minutes of your item arriving back to us (after listening very carefully to your multiple threats of solicitors and legal action…) - the length of time it takes is out of our control but I fail to see how it took 10 days from this point unless it involved postal orders and carrier pigeons? Regardless of that, it hasn’t even been 10 days since we issued your refund!
If we make a mistake we always hold our hands up and try and do everything we can to sort it out. However I will never just smooth things over without calling out rude and nasty behaviour, so on this occasion I must also mention that the way you spoke to our staff on the phone along with your attitude and abusive language was disgraceful - they did not deserve to be spoken too the way that you spoke to them - in future people might be a little bit more cooperative and helpful if they’re being treated with the respect they deserve and not constantly swore at 👍🏻

Bedømt til 5 ud af 5 stjerner

Great product, great price, great service

The Game coat is excellent. Plenty of pockets, waterproof and reasonably priced. Perfect for walking the dog. Being tall, I often have issues with sleeve length being too short and the body being perfect but still having to size up, this coat was perfectly proportioned. Fast shipping and no issues at all with service. Will 100% be a returning customer.

25. januar 2024
Bedømt til 5 ud af 5 stjerner

Great surplus store

Items were as described and came well packaged, good quality stuff and I will definitely be buying more from them in the future. Everything arrived on time and delivered with care would recommend to anyone looking to buy surplus gear👍

29. januar 2024
Bedømt til 5 ud af 5 stjerner

Great boots

Great boots, arrived as advertised and very speedy delivery! The boots themselves are super comfy and in expected condition. Very happy that I took the punt following a recommendation. Excellent service all round!

25. januar 2024
Bedømt til 5 ud af 5 stjerner

Top notch surplus & great customer service

Absolutely top notch surplus outfit. Great quality stock at very competitive prices. I’ve already placed a second order.

Stumbled across on one of their ebay listings for some rather obscure bits of kit. Luckily, I found the much more convenient website.

The staff were friendly and professional from start to finish. They got my order ready, out the door and across the pond to Canada in record time. I’d definitely recommend shopping here.

26. januar 2024
Bedømt til 5 ud af 5 stjerner

Good quality boots.

Ordered a pair of work boots that arrived promptly and well packaged. The boots are very good value and in good condition as depicted accurately in the photos.

26. januar 2024

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