Poles Direct Anmeldelser 

goodproduct

Have used Poles Direct for many years. Quality has always been excellent, hence reordering again. But, something is going wrong with this company. We have just received our order. Cannot fault delivery time and dispatch. However, the stainless steel poles we ordered have deep scratches down one length and the bracket finish is bubbled and scratched. Poor quality control here. We also measured the required length of the poles by following the instructions on the website. This states that the required length of poles should be measured without the inclusion of the finials. We ordered two sets of poles measuring 300 cm following careful measurement. However, when the finials are fitted, these slot over the pole and take up 10 cm on each side of the poles, so shortening the length by 20cm and not giving us the 300 cm required length. With this being the case, we now require poles at 360cm length. I am waiting for customer services to respond to our written request for them to resolve these issues and will update. Based on previous reviews of their customer service, we hope we do not have the same problems as others.

Quickly delivered, good quality and they were not damaged in transit. Would happily use these folk again.

Great choices, easy to follow website and ordering process. Pole was delivered faster than expected, with notification beforehand.
Maybe not the cheapest but the quality made it great value. Would definitely use again.

I thought I was buying an oak curtain pole. Not a metal pole with an oak sticker on it. Very misleading product. No part of the product headline, description or specification say this is metal.

Prompt dispatch. Well packaged. Cut to size perfectly. Great quality item. Would recommend.

I received my curtain pole set within a couple of days of ordering. I was impressed with the quality of the pole and how everything was well packaged within the box. The little touches such as a video and fitting instructions sent from the company show that they do care about their products and customers. I will certainly be ordering again from Poles Direct in the future.

Excellent range of quality products.
Delivered on time .
Extremely well packaged.
Affordable prices.
Quality products.

I received excellent service and products from Poles direct. The 28mm poles were great quality and the everything required to put them on the wall was in the box.

The ordering process was clear and easy. The cutting option was brilliant. Delivery was exactly as described. Installation went like a dream. The quality of the Pole and fixings is excellent. I couldn’t happier. Thanks very much

Really lovely pole no problem fitting everything needed was in package.

Two delivery days arranged and delivery company failed to arrive both days. First day received message late afternoon saying unable to deliver. The second day didn’t receive a message they just didn’t turn up.

Really easy to order the correct size.Also good instructions how to fit.Sll went well either way the fitting,
Many thanks

Easy to order, turned up on time, good quality product

Easy to navigate website and ordering was simple. Pole arrived well packaged with emailed fitting instructions sent a day or so before it arrived.
Very good quality eyelet pole - extremely happy with purchase.

Lovely solid, good quality curtain pole. I bought the antique brass finish and I'm pleased with it. There's a good choice of sizes and styles and it was easy to fit. It was delivered very promptly as well.

Fantastic customer service
Concise and easy navigation prompts
No waiting
Spoke with a fantastic operative named Laura.
Very polite and extremely helpful.
Thank you

Terrible quality, terrible customer service!

Poles arrived with various issues, most annoying issue was that the finials do not fit!

Customer service is very slow to respond and when they finally do respond they expect you to return the faulty products at your own cost which is quite high due to the size of the poles!

Of the 3 poles we ordered we have issues with two of them, issues which mean the product doesn’t work as Intended / isn’t for for purpose.

Terrible product, do not waste any money with this company. Cheap sub-standard products which aren’t fit for purpose.

Terrible customer service who are very slow to respond / constantly fob off the customer.

AVOID!!!!!!