playtomic.io Anmeldelser 106

Betalen je geld van geannuleerde wedstrijden niet terug en zij vervolgens niet te bereiken, oplichters

Most people only pick games they think will win , easily lots of games booked but no one plays ???

Sh*t app, deleted all my data, no customer service at all

A parte de unas comisiones bastante elevadas, crean perfiles falsos para atraer clientes, como si esto fuera Tinder. Patético. Ojalá pronto tengan competencia.

SCAM
When subscribing the App clearly mentions "Try 14 days for free". DO NOT CLICK subscribe if you expect to have a free trial. As they will deduct money from your bank account immediatly.

Even when contacting them for support, several times, they do not refund the money. Crazy!

Playtomic, The levels are not accurate! People know how to work the system by playing a match with people at much higher levels than them just to pull their level up. Needs to be a way to level people individually. Leveling sessions don’t work well either.

I was unexpectedly charged 1000 Euro with an invoice marked “auto-renewal,” even though I never authorized such a transaction or made any purchases thorugh your app. This has been done from "Aircourts" and based on Google, they are part of you!
This forced me to delete my payment card for security reasons and by now having multiple additional troubles. I still have not received a clear explanation of why this happened or how my data is being handled. I expect a full refund and an explanation as well as information how my data are handled!

Un desastre. Intenté cancelar por mal tiempo según las normas del centro (DUIN Magic Badalona), pero Playtomic se lavó las manos y me mandó al centro, que tampoco respondió. Mala gestión y cero responsabilidad.

Absolutely awful customer service, wouldn't let me cancel a booking 1 minute after the cancellation period even though the venue agreed to.

No tienen un teléfono de atención al cliente y si tienes un problema con ellos no dan la posibilidad de solucionarlo. Supongo que se debe a que son un monopolio en su sector. Si alguen me puede decir una alternativa, que lo comente y dejo de utilizar esto de inmediato.

I am a member of a club so do not pay for a court. However I still have to go through the £30 charge held on my card. This however isn’t the problem. I have now had two charges of £20 taken out of my account. I have complained on two separate occasions and have not had a refund. If the future is ‘chat bots’ then we are all screwed. I will now be taking my complaint to my club. Hopefully if they get enough complaints they will stop using this company.

Terrible!
Booked a court through Playtomic at Home Padel Hoofddorp. Canceled on time, didn't play, and then received a misleading email. Ultimately, money was lost and no response. This company still has a lot of room for improvement.

Estoy cansado de denunciar perfiles falsos, hay muchísimos y los de la app no hacen absolutamente nada, detestables

I loved playing Padel & booking via Playtomic until today. Due to jetlag, I inadvertently missed a match for the first time. I apologised as soon as I woke up but 1 of the players was adamant that he'd report me as a no-show.

I then get a demand request from Playtomic for the entire court booking despite the fact the remaining 3 players were able to practice without me.

I pointed out that it was my first offence after 11 matches, that I'd experienced a no-show previously and wasnt aware that I could complain so hadn't been compensated, and suggested a warning would be more appropriate in the first instance but they didn't care and pointed to small print in their ts & cs.

Looking at the small print it appears that my mistake was to apologise to the other players in the chat, because the chat content is used to evidence a no-show. Having discussed this extensively with Playtomic they've confirmed that they scrutinise the match chat so if a no-show apologised they'll impose a whole court booking fee as a fine, but if they remain silent, all 3 players have to ask for a refund in the match chat. It's literally fining nice people only.

So just be aware any of life's unfortunate events e.g. public transport issues, medical episode etc will end up with a disproportionate fine if you apologise to your fellow players.

Having spoken to the venue directly, they've kindly offered to credit my club wallet for the value of the fine imposed by Playtomic but that doesn't resolve the matter as that just means that the fine has been effectively shifted from me to the Venue which isn't fair on them. Playtomic have only offered under duress to consider an amendment to their no-show policy at the next review.

A positive I established from this stressful experience was that you can bypass Playtomic's fees by asking the Venue to top up the club wallet. Out of principle I intend to do this going forward.

No atenen en català a Catalunya. Responen en anglés .
Respostes automàtiques repetitives.
Rarden a respondre.
Treure bandera espanyla del perfil.

No refunds/vouchers/option to reschedule in case of rain is simply outrageous.

Sin conocer a playtomic me cobraron 30 Euro de mi cuenta del banco y no me lo devuelven. Nunca he usado su servicio ni sabía que existen. Después de varios Mails con la empresa tampoco me resolvieron el problema. Habrá que hacer público como trabajan, que cobran a gente sin control ninguno.

Die App wirkt unprofessionell, ich konnte mich mit meiner Mailadresse zwar einloggen, aber die Mail zur Zahlungsregistrierung wurde von STRATO nicht durchgestellt, da Playtomic anscheinend für Spam gehalten wird.
Weder über die Playtomic Webseite noch über die App konnte ich buchen, obwohl eine Test-Kartenzahlung erfolgreich durchgeführt wurde.
Bei Mitspielern gab es das gleiche Problem.
Support = Null

Als je een Weekdeal Wallet Pay deal koopt zijn deze credits vervolgens nauwelijks zichtbaar en onbruikbaar bij het afrekenen van een baan. Maar dan begint het pas. Het doolhof aan onzin. Chatbot weet niks, geen hulpnummers, bagger ondersteuning. Geen credits hier kopen!