Photo-Me UK Anmeldelser 

Terrible Customer Service and Overcharging Issues

I had an extremely disappointing experience with Photo-Me. I used one of their self-service photo , and the machine charged me doublethe price for a single photo session.

I immediately reported the issue through their official complaint channel, providing all the necessary details, but it is useless , I have yet to receive any response or refund. This lack of accountability is unacceptable for a company of their scale.

I trusted Photo-Me for their convenience, but this experience has been nothing short of frustrating. If you’re considering using their services, beware of potential overcharges and poor customer support. I will not recommend Photo-Me until they improve their service and handle complaints professionally.

Photo me booth Bromley Boots The Glades. Photos just rubbish. Flash didn't operate and like I'm sitting in a darkened room. Totally useless and a waste of money and for the bin. Avoid these booths.

not happy in the past you could use cash in the photo machine but now it says card only at least 4 million people in this country can only use cash especially the elderly and vulnerable

Misleading. I had my photos taken for my new driving licence application. BUT they can't be uploaded to the Gov Website for driving licences. So complete waste of £10.

4 photos for £10?
This is disgusting!

Unable to receive copies of digital photo as the website (on mobile and on desktop) appears to have been designed by monkeys and the call to actions for digital photos do not work. Avoid this scam company.

I'm giving a 5-star review because I recently received excellent customer service from Photo-Me.
We had trouble using 2 sets of photos for passport applications due to hair colour being too pale and blending into the white background. The passport office really needs to look into this issue!
Photo-Me were brilliant, and Lucy replied to my several emails promptly each time. Many thanks.

I used a machine to get a set of photos for a business requirement. I filled in my email details in order that a receipt could be sent by email. I did not receive a receipt for the purchase (which I can claim back against business expenses) so I sent an email. The lady called Lucy told me that I could use my photos as my receipt - because the details were on the photos. Clearly this is not a suitable solution - I did not pay £10 for a set of photos to give them to my accountant as a receipt, nor do I want to photocopy my photos as a receipt. I replied that I needed a proper receipt and even sent a copy of a previous receipt so she knew what I needed. I was then ignored. The next day I sent a further email and this time got told exactly the same thing by a lady called Denise. I once again politely explained my reason for asking for a receipt - again I was ignored. On Friday I sent a further email asking why I have been ignored - no answer. Seven days after asking for a receipt - which let's face it should be extremely easy to produce - I still have not received anything except an email this morning asking me to rate their service. Why is it so difficult for people nowadays to do something so simple. No wonder people get frustrated with faceless people who hide behind a computer and can't do a simple task. How difficult would it have actually been for one of these ladies to send me an email with a typed note saying that I had spent £10 on a set of photos. Clearly any comments will not make a difference to this company - because those who are tasked with interfacing with their customers are not capable of lateral thinking to keep their customers happy.

Was in need of an emergency passport photo. Took more than a day to do as the machine kept telling me the photo was not suitable after 6+ attempts, so I had to come back another day. Same machine, I looked the same, but now the photos were okay. Then, I go home and can't even use the photo instantly. I ended up missing the deadline because of how useless the machine was, then because I couldn't use the photos I paid for, dragging out the process.

Funnily enough, passport photos used to be £5. Now they're bumped up a whole £10, and you can't even download the photo separately like you used to. The 48 hour processing time─ which you don't know about until AFTER paying, funny─ wasn't a thing either when downloading it digitally.

Greedy company. If you can, use a different service.

Used photo me at Sainsbury's Westwood cross Kent the booth could not take photos contacted the telephone number on booth they took card number to return money and still haven't received it totally ripped off

Paid 10 pounds for passport digital photo
photo rejected by the passport automatic recognition
Spoke to the booth care tacker was told to contact help centerer which is actually a laundery services
Extremely awful waste of money
I dont know how they got approval for these day time robbery

Biggest load of rubbish site needed passport photo urgent nothing on booth about 72 hour wait to upload no help at all avoid at all costs

Second time using Photo Me. Avoid. Avoid. Avoid.

First time, the photo wasn't accepted by the passport office due to the resolution of the photo being too poor. Photo Me refused to refund.

Second time, using for a visa application - digital downloads of the photo are not available and refused to refund. Despite the claims from the customer service (Denise and Lucy I'm looking at you!), it's not clear that digital downloads are not available, and the workaround is not acceptable (using the passport agency website to download a thumbnail image).

It's 2024 - the world has gone digital - perhaps Photo Me need to realise that before they become the next Kodak. Don't waste your £10 (or £20 in my case). Go to Timpson's instead - they're friendlier and superior in every way (even if they are a little more expensive).

I have been waiting for 15 minutes but still the booth at Sainsburys Fareham has nor produced the printed photo - but the £10 charge has gone through! Tried phoning the 0800 number; it refers you to the website and then cuts out. Tried the website; it offers a chat service. Tried the chat service; 'we are closed'!!! At 10am on a Thursday. Ridiculous. Will demand a refund as I can't stand here all day waiting for something that may not happen.

What a scam. You get your printed photos ok but you can no longer get them digitally. I need my photo for an online travel card application meaning these are useless. The code the company gives you is only if you’re applying for a new passport. This is not made clear at the Photo Booth. It’s a £10 rip off.

This is an awesome service. I couldn't believe how simple tis was - doing all the checks to make sure that the photo requirements were met. In under 25 minutes, had the picture taken, code printed, walked back home (about 1/2 a mile) and finished the application for my new passport.

they have withdrawn the facility to email or allow download of my own digital photo inspite of a hefty cost of £10 for 4 photos. this service was available until early 2024 but withdrawn due to greed. will never use their service ever again.

When I tried to use my code to apply for my passport it was not accepted.
This was because my photo had been deleted as more than 30 days had elapsed since it was taken. This was not made clear when I paid to have the photos done.
money and time wasted

Booth (in local post office) didn't say it took 72 hours to upload pics to passport office...3 days absurd. Called (chat box) Luke said they couldn't help as it was post office's responsibility. Where did it say that ? not on booth. Went to post office, who said the reverse. Photo me's info on the print out, so why say its not their responsibility ..total waste of time and money. Ended up getting done at local photographer and uploaded via idstation.online to passport office within 5mins. AVOID

Tried to get my granchilds photo with the Egypt background. I didn't choose Paris as that had photo in a circle with Paris as backdrop. I wanted the realistic, in Egytpt one.
Machine printed photo with a big white halo all around her face, spoiling the photo.
I won't be using
Photo me booth ever agin.
Far too expensive to have to do it at £4 a time just to get the advertised photo.
I would avoid these machines unless you have plenty of money, time and patience.