Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Placed an order and received notification of dispatch and then subsequently delivery however I was out when delivery was made and I was unable to locate my delivery. After a quick email to the su... Se mere

Bedømt til 4 ud af 5 stjerner

I used a well known Flea Treatment on my cat , it didn't give me great results so I decided to use Pets Purest all Natural flea and Tick Repellent, which isn't full of chemicals, so far so good ! I c... Se mere

Bedømt til 5 ud af 5 stjerner

I never realised I could buy stuff like salmon oil and natural wormwood for my Romanian rescue dog. He is coming on great. His coat was not good and I worried about internal Parasites and stuff. Go... Se mere

Bedømt til 5 ud af 5 stjerner

Could not recommend enough. Our girl got a canine papilloma on her mouth, we was quoted £800 plus at the vets to remove it because of the size of it and the position. A friend recommended us to try Th... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Butik med kæledyrsudstyr
  2. Dyrefoderbutik
  3. Dyrehandel

Skrevet af virksomheden

Pets Purest is a small family business and the UK’s first pet supplement brand prioritising daily pet wellbeing. We provide a range of 100% natural treats, supplements and hygiene products to help keep pets feeling healthy from the inside out! We're passionate about pet wellbeing and our promise is to support pet owners (and their pets!) on a journey of daily wellness and lifelong happiness


Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

1 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 66 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Amazing customer service by Melissa and Pets Purest!

Products and customer service were absolutely amazing, unbeatable and by far the best customer service I’ve ever experienced. I had a few issues with my order, and a customer service assistant by the name of Melissa has been an absolute star. She dealt with each issue so kindly, patiently and efficiently. Please pass on this message to any customer service manager, she was absolutely amazing. I will definitely start a subscription purely because of Melissa’s help. As for the products, my cat goes crazy for them. Thank you Melissa and Pets Purest!

17. maj 2023
Uopfordret anmeldelse
Pets Purest-logo

Besvarelse fra Pets Purest

Thank you for such a lovely review Olivia!

Bedømt til 5 ud af 5 stjerner

Great Products

I love Pets Purest and use several of their products. The salmon oil in particular has massively helped my dogs coat. I would also recommend the sausage treats, great for training or just as a reward.

10. maj 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Melissa sorted thanks

Item arrived leaked all in package and contacted form says could take 48hrs get back and with another bank holiday hoping get this sorted before it. Wish phone number cough item for my cats.
Just update that Melissa got back to me so if you do have problems like what happened to me above they will sort it out. Thanks, Melissa will still buy from the company.

2. maj 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner
Pets Purest-logo

Besvarelse fra Pets Purest

Hello Paul,
I hope you're well. Thank you for your review, we really appreciate feedback and are always trying to improve.
I've had a look into the tracking information for you and I can see Royal Mail attempted to deliver on 28th April at 1.31pm but unfortunately there was no answer.
I can see you have now selected a redelivery date that works best for you. Please let me know if there's anything else I can do to help and I hope you receive your order very soon. I have also reached out to you via email in hopes to help resolve this.

Bedømt til 5 ud af 5 stjerner

Highly recommended !

Made my first order online. Almost instantaneous email confirmation of my order and took just over a week to arrive. The item I ordered was the worming syrup, as my rescue cat got distressed when I tried to give her a tablet and wouldn’t eat it on her own. I added this syrup to her packet food and she ate it straightaway!

23. april 2023
Pets Purest-logo

Besvarelse fra Pets Purest

Hi Dawn, we're really happy to hear your cat likes our wormwood drops! It really makes our day.

Bedømt til 5 ud af 5 stjerner

Outstanding Products (Plaque Pro & Ear Pro)

My dogs are 8 and 10 raw fed but both are starting to get plaque on their teeth. I tried Plaque off but didn't notice a difference. Pets purest came up on a google search for ear cleaner for my Bichon, so I thought I would also try Plaque Pro - I now have it on subscription and have noticed a massive difference in both dogs teeth, the plaque has almost gone after one month. Can't recommend enough. Both products arrived quickly with dispatch updates via email. So pleased I have found Pets Purest and have already recommended to other dog owners

1. maj 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

My cat likes this product

My cat likes this product and it is starting to make a difference to her coat so very happy with results, no issues ordering or receiving this product will purchase again. Thank you.

19. april 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent healthy products

Very easy to order on the website, smooth check-out and very quick delivery.
My last purchase was Salmon oil, sausage treats and Bone broth. All very good products for my dogs who love them.
I'm happy with the quality again like all other products from Pets Purest.
Highly recommended.

10. februar 2023
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Goods arrived promptly

I was impressed with the prompt arrival of the goods ( Dental Spray). As I have only been using it for 5 days I can't comment on its efficacy. However, my over sensitive greyhound has got used to it so I am hopeful it will help to make her terrible breath less terrible! Ex-racing greyhounds are renowned for their poor teeth so I am circumspect about the overall result (she has had two lots of teeth removed and I am reluctant to repeat the procedure as she is nearly 11).

25. marts 2023
Bedømt til 3 ud af 5 stjerner

Can't judge yet as I have not used it…

Can't judge yet as I have not used it long enough

23. marts 2023
Pets Purest-logo

Besvarelse fra Pets Purest

Hi Bridie,

Thank you very much for your review, I hope you have had a lovely start to your week!

We would love to hear how you get on with our product in the future.

Kind regards,

Jess

Bedømt til 1 ud af 5 stjerner

Wouldn't know haven't received my order…

Wouldn't know haven't received my order despite paying for it and no notification regarding delivery. Says Royal Mail awaiting delivery.

Have emailed twice not even an acknowledgement of receipt of emails.

Definitely won't use again.

25. marts 2023
Pets Purest-logo

Besvarelse fra Pets Purest

Good afternoon Angela,

Thank you very much for your review, we massively appreciate any and all feedback as it helps up to improve over time.

We sincerely apologise for this and any inconveniences caused as a result. I have emailed you to inform you that a replacement has been sent out to you and should be with you in the upcoming days. We have also recently brought Customer Service back inhouse to ensure each of our customer's experience is the best possible.

Please let me know if there is anything else I can help you with.

Have a lovely day.

Kind regards and further apologies,

Jess

Bedømt til 1 ud af 5 stjerner

Rubbish delivery service

I ordered 2 packets of bone broth as we were going away and thought this would be easier than making it up from my usual powder I buy. They took order and my money but a week on I've heard nothing further despite sending an email and contacting them via the contact form. Not even an acknowledgement which I find extremely rude. They say they deliver within 3-5 working days but looking at the tracking Royal Mail are still awaiting my package 7 days on!! Absolutely rubbish!!

1. april 2023
Uopfordret anmeldelse
Pets Purest-logo

Besvarelse fra Pets Purest

Hi Angela,

Thank you very much for your review, as a small business, any and all feedback is vital for us to improve.

We sincerely apologise for the delayed response to your email. We have recently brought Customer Service back inhouse to ensure each of our customer's experience is the best possible.

We have reached out to you and replacement has been sent out to you.

If there is anything else I can help you with, please contact me personally at jess@petspurest.com and I will ensure any queries are resolved as quickly as possible.

I hope you have a lovely day!

Kind regards and further apologies,

Jess

Bedømt til 3 ud af 5 stjerner

No refund given

The treats are of a nice standard, however my delivery was incomplete as an item had been taken off, but I have not received a refund for the missing item. I have sent an message to the company regarding the refund and haven't had anything from the company. Such a shame having to chase a refund. The quality of customer service seems quite low.

24. marts 2023
Pets Purest-logo

Besvarelse fra Pets Purest

Hi there,

Thank you very much for your review, I hope you have had a great start to your week.

We sincerely apologise for this. We have reached out to you and a refund has been processed. As a small business, we strive to give our customers the best experience that we can, and we will ensure that this does not happen in future. As of this week, we have brought customer service back in house to make sure that this is the case.

If there is anything else I can do to help, please contact me personally at jess@petspurest.com.

I hope you have a lovely day!

Kind regards and further apologies,

Jess

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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