Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Placed an order and received notification of dispatch and then subsequently delivery however I was out when delivery was made and I was unable to locate my delivery. After a quick email to the su... Se mere

Bedømt til 4 ud af 5 stjerner

I used a well known Flea Treatment on my cat , it didn't give me great results so I decided to use Pets Purest all Natural flea and Tick Repellent, which isn't full of chemicals, so far so good ! I c... Se mere

Bedømt til 5 ud af 5 stjerner

I never realised I could buy stuff like salmon oil and natural wormwood for my Romanian rescue dog. He is coming on great. His coat was not good and I worried about internal Parasites and stuff. Go... Se mere

Bedømt til 5 ud af 5 stjerner

Could not recommend enough. Our girl got a canine papilloma on her mouth, we was quoted £800 plus at the vets to remove it because of the size of it and the position. A friend recommended us to try Th... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Butik med kæledyrsudstyr
  2. Dyrefoderbutik
  3. Dyrehandel

Skrevet af virksomheden

Pets Purest is a small family business and the UK’s first pet supplement brand prioritising daily pet wellbeing. We provide a range of 100% natural treats, supplements and hygiene products to help keep pets feeling healthy from the inside out! We're passionate about pet wellbeing and our promise is to support pet owners (and their pets!) on a journey of daily wellness and lifelong happiness


Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

1 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 66 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

I placed an order a month ago

I placed an order a month ago, and still haven't received any of it, then I log in to my account, and it says its fulfilled the order!? This is a blatant lie!

I have emailed support 3 times already, but you know this Kiri, because you've responded to me, where's my order?

Thanks

8. marts 2023
Uopfordret anmeldelse
Pets Purest-logo

Besvarelse fra Pets Purest

Hi Tom, I hope you're well and thanks for your feedback. We're extremely sorry about this and apologise for any inconvenience caused. We are very sorry to hear you had issues with your order. Please could you email support@petspurest.com with your order details and we will make things right immediately. Thanks Kiri

Bedømt til 5 ud af 5 stjerner

naturally and good

just good 4 my dog

23. februar 2023
Pets Purest-logo

Besvarelse fra Pets Purest

Hi Susan,

Thank you very much for your review!

It is so great to hear that you are satisfied with out product.

I hope you have a lovely day.

Kind regards,

Jess

Bedømt til 5 ud af 5 stjerner

Excellent service and goods arrived…

Excellent service and goods arrived quickly.

28. februar 2023
Pets Purest-logo

Besvarelse fra Pets Purest

Good Morning Maureen,

I hope you had a lovely start to your week.

Thank you very much for such a lovely review! I am so glad to hear that you are happy with our service and delivery time.

Have a great day!

Best wishes,

Jess

Bedømt til 2 ud af 5 stjerner

Terrible postage…

Terrible postage I ordered it late evening on Wednesday and realised that I obviously wouldn’t get it Thursday but needed it quickly as my cat was ill- consequently I paid for 24hours delivery and it didn’t arrived on Friday (so I emailed the team. They did refund the postage payment but I then expected in to arrived Saturday and it didn’t so had to email again and it finally arrived on Monday. Not great customer service having to chase via email with no number to ring when a pet is sick and it is needed urgently.
Actually product once arrived seem good but only use it a couple of times.

22. februar 2023
Pets Purest-logo

Besvarelse fra Pets Purest

Hi, I hope you're well and thanks for your feedback. We're extremely sorry about this and apologise for any inconvenience caused. We are very sorry to hear you had issues with your order. A member of our team will be in touch shortly. Thank you and kind regards Kiri.

Bedømt til 5 ud af 5 stjerner

Happy dog, happy owner

I have had many deliveries from Pets Purest and my dog loves all the products I have purchased for him. So much so he can’t wait for me to open the box and runs off with a bag of treats. 🐾 The prices are reasonable too.

27. februar 2023
Pets Purest-logo

Besvarelse fra Pets Purest

Good morning Ann,

I hope you have had a lovely start to your week so far.

Thank you so much for your review, as a small business we are very grateful for any and all feedback we receive.

We are delighted to hear that your dog loves our products, so much so that he tries to run away with the treats!!

Have a great day.

Best wishes,

Jess

Bedømt til 5 ud af 5 stjerner

Great products, easy to use website

Easy to use website, fast shipping and great 100% meat treats and healthy supplements I've placed a second order and will continue to order more.

23. februar 2023
Pets Purest-logo

Besvarelse fra Pets Purest

Hi Eleanor,

I hope you are doing well.

Thank you very much for your great review! As a small business, we massively appreciate any and all feedback we receive.

It is lovely to hear that you placed a second order with us. We hope that you and your pet enjoy the products.

Have an amazing day!

Best wishes,

Jess

Bedømt til 5 ud af 5 stjerner

My pup’s favourite treats…

Originally found the products on Amazon. Prefer to order directly from a company when possible and was not disappointed by the service. Quick and accurate delivery. Good quality products. My pup loves the beef jerky and the chicken treats.

26. februar 2023
Uopfordret anmeldelse
Pets Purest-logo

Besvarelse fra Pets Purest

Good morning Rhonda,

Thank you so much for such a lovely review!

We are so glad to hear that you were happy with our service and that your dog loves our beef and chicken treats.

Thank you also for ordering directly from us.

I hope you have an amazing day.

Best wishes,

Jess

Bedømt til 5 ud af 5 stjerner

5 stars

I recently purchased a whole lot of treats for my dog from petspurest which she loves! The prices are so reasonable and the staff are wonder and were able to help with a problem I had with my order in a speedy time. I will be ordering again.

15. februar 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Speedy

Reasonable prices and very quick delivery- and if the quality is good, that’s all I ask from suppliers
I will be using this company again

28. januar 2023
Bedømt til 1 ud af 5 stjerner

Poor Service

The wrong product was delivered and still not heard back having sent 3 emails over 5 days and not even an acknowledgment back.

27. januar 2023
Pets Purest-logo

Besvarelse fra Pets Purest

HI Mark, I hope you're well and thanks for your feedback. We're extremely sorry about this and apologise for any inconvenience caused. We are very sorry to hear you had issues with your order. A member of our team will be in touch shortly. Thank you and kind regards Kiri.

Bedømt til 3 ud af 5 stjerner

Incomplete delivery

*Edit* After leaving this review, I have received the refund for the missing items.

My recent delivery was incomplete. I paid for five bags of the turkey treats and only received 1. I sent a message to them via their website, emailed and even sent a message through messenger. NOT heard anything back. Shame.

1. februar 2023
Uopfordret anmeldelse
Pets Purest-logo

Besvarelse fra Pets Purest

Hi, thank you for your review, we are very sorry to hear there was an issue with your order. A member of our team will be in touch via email now to resolve this for you. Thanks, Anna.

Bedømt til 3 ud af 5 stjerner

Solution

Things were sorted in the end

21. december 2022
Pets Purest-logo

Besvarelse fra Pets Purest

Hi, thank you for your review. We are very sorry to hear your order was destroyed, a member of the team will be in touch right away to resolve this for you. Thanks, Anna.

Bedømt til 5 ud af 5 stjerner

This shop has great products with an…

This shop has great products with an ethical & natural ethos.
Costing is perfect. Delivery is in excellent time. Love this shop

13. januar 2023
Uopfordret anmeldelse
Pets Purest-logo

Besvarelse fra Pets Purest

Hi Julia, I hope you're well and thanks for your feedback. The Team here at Pets Purest are so happy to hear you love our shop. This has really made our day! Thank you Sandra. 

Bedømt til 5 ud af 5 stjerner

5* Company!

Following a problem I had with an order, I contacted Pet's Purest customer support who were excellent, and resolved the issue immediately. On top of this excellent customer support, the quality of the products are the best available. If you want the best for your dog, you will not find anything better than pet's purest.

16. januar 2023
Uopfordret anmeldelse
Pets Purest-logo

Besvarelse fra Pets Purest

Hi Tim, I hope you're well and thanks for your feedback. We're delighted to hear that your problem was resolved quickly and you are happy with the customer service. It really makes our day! Thank you so much for sharing.
Thanks and best regards,
Sandra.

Bedømt til 1 ud af 5 stjerner

I have cancelled twice any repeat…

I have cancelled twice any repeat orders and still Petpyrest is taking money from my bank and sending products I do not want. They have not responded to emails or have a contact number to speak with them. I am highly disappointed with these actions. Next step to report this to my bank and get them taking money from my account. Really fed up.
Rebecca

5. januar 2023
Uopfordret anmeldelse
Pets Purest-logo

Besvarelse fra Pets Purest

HI Rebecca, I hope you're well and thanks for your feedback. We're extremely sorry about this and apologise for any inconvenience caused. We are very sorry to hear you had issues with your order. Please could you email support@petspurest.com with your order details and we will make things right immediately. Thanks Sandra. 

Bedømt til 5 ud af 5 stjerner

Only recently bought pets purest this product but…

Only recently bought this product but after only a few applications I have noticed a difference nicer breath and cleaner teeth So already impressed with this product My staffy Chloe is not usually keen on me brushing her teeth But using this spray is so much easier and not so stressful for her or me

5. januar 2023
Pets Purest-logo

Besvarelse fra Pets Purest

Hi Susan, I hope you're well and thanks for your feedback. We're so happy to hear that you have noticed a difference and that Chloe is finding it easier and less stressful to use our 100% natural dental spray. Thanks and best regards, Sandra.

Bedømt til 1 ud af 5 stjerner

I ordered an item on the 20th of…

I ordered an item on the 20th of December and I still have not received it, I have emailed the company but have had no reply.

Update - 5th January item arrived.

20. december 2022
Uopfordret anmeldelse
Pets Purest-logo

Besvarelse fra Pets Purest

HI Angela, I hope you're well and thanks for your feedback. We're extremely sorry about this and apologise for any inconvenience caused. We are very sorry to hear you had issues with your order. Please could you email support@petspurest.com with your order details and we will make things right immediately. Thanks Sandra. 

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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