PetSmart Anmeldelser 

Zero stars if it were allowed. I had a 75 gallon tank that was bought brand new. I was gonna start a saltwater reef. After going to a local pet store to get 70 gallons of R/O saltwater to fill the tank with. And also bought live sand and live rock. After filling the tank with yhe70 gallons, I noticed a leak coming from the corner of the tank. So, I syphoned all the water back out into 5 gallon buckets and totes in my living room, took all the rock and sand out and brought the tank back into the Owensboro, Ky store. Upon entering there was a girl at the register that just stared at me and finally I had to inform them I had a return. She proceeded to mumble something to me and I asked her what she said. And she asked me to come to a different register. So I did. By that time, the manager, Brenda, was up there. I told her my dilemma and how upset I was and all the stuff I had to undo because of a faulty tank that was 9 days old. That’s when I saw a tag on the underside of the tank that said sell by 11-25. I had bought the tank in 12-25. So a month later. Which probably doesn’t mean much since it never had been used. But, she asked what I wanted to do and I said I really need a tank since I have a living room full of water and rock and a stand I spent 300$ on to fit that tank. So, they had one on the shelf. So we lifted it up and put it on the cart. I looked at the corners and there it was again. Another crack!! So I said I don’t want this one and she proceeded to tell me that I could fix that with silicone. I said I want a new tank, not a project. That’s when she got an attitude with me. Why would I buy a new tank that needs immediate repair just to hold water?? So I asked her if she had any in the back and she said no. So, I saw another one that was being sold as a set. With the base, lid etc. I said I want that one. She said you can’t have that one it’s in a set. I said you need to make this right because your product was defective she told me “ we didn’t make your tank leak” I said I know this but it was your product that did! So she reluctantly said I could have that one. When we lowered it off the shelf as I was in line to do the return I was looking at the corners and low and behold!! Another crack in the same spot. So I said just give me my money back and I’ll go find one elsewhere. So they refunded my money. But the kicker is, they put those broken tanks back on the showroom floor to sell!!! WTF so, I will never spend another dime at their store. What a joke. Very disappointed in this location. Buyer beware.

Please do not take your dog to the monkey juncktion wilmington nc,grooming, the manager name Sarah, is very rude, I am from wilmington,and I never experienced that before.never take a member of your family there some people don't belong around your pet.

I wouldn’t advise anybody to go here to buy anything or work there. If they hate handicap people they’ll let them work for two years, then come out and tell them with no warning that they don’t have a job anymore because they can’t do anything after they’ve seen them, do this job the same way for two years with no complaints and no problems I wouldn’t go there to buy anything. I’ve seen them HRB cruel to customers. I’ve seen him call them idiots. I’ve seen him kick things. I’ve seen him get mad at other employees and cut them out. Is this a place where you wanna work or just a place where you want your pet to go to I wouldn’t trust them with a bag of shit.

They were very rude to us. The worker decided not to give us a fish even though we had the right tank size. Another worker there dropped a chinchilla on the floor!

I boarded my dog from 12/24 - 12/28 at the El Cajon location in a private suite. Not only did we get her back severely dehydrated, she had blood in her stool and she’s sick. Firstly, I called to have her removed from social play. I could tell she wasn’t comfortable and highly stressed. I was told she’d be moved to one on one. That did not happen. When I picked her up I was notified she was “stressed” and it wasn’t until my facial expressions showed that I was upset I began to receive feedback. The nonchalant attitude of the person who checked me out was very unprofessional. She read her symptoms off of a checklist then said “Did you want to pay cash or card?” The person BEHIND her gave a minuscule explanation then I was sent on my way. I will NEVERRRRRRR board my pet here again. And if anyone asks if I recommend them the answer will be absolutely not.

Would love to give a no star review but not possible. I placed an order online as I am relocated from my home to Toronto awaiting a transplant. Any PetSmart was too far for me to walk so I placed an order online for two items. I got a notice that my order was on its way. I a, new to this delivering to an apartment so I stayed home until it was delivered. Not once did any email notify me that it would only half of my order. So when I got my order ai opened it and only received one item. So I have to waste my time contacting customer service to find out about my other item. After a long wait and talking to a customer service rep that sounded like ai just woke her up and it took forever for her, even though I gave her my name and order number to finally tell me that the other part will be delivered at another time. She also said that was disconcerting that it is taking that long. But my biggest issue is why was I not told that it would onlybe part of my order that was being delivered? I will NEVER order from petsmart online again or at this point go to the store. I am anti Amazon but after this experience even Amazon is looking better.

A month long hassle with an online order for our pet. They kept cancelling my order after a few days. They kept requesting a prescription to be mailed by postal service. Hello it takes more than a couple of days for the vet to write the prescription, pick it up same day, mailed it by us postal mail and get processed by petsmart staff. If they insist on this process they need to build more time in before cancelling the order. Finally a manager called me to tell me their staff was confused. The order was not canceled it was still in the system despite the notice from my card company. She also said the order would not be canceled if I could send a new prescription to them, which I did. Today the replied that the order was cancelled and there is nothing they can do. Even after the manager assured me it would not be canceled due to confusion by their staff.

This review is concerning the grooming department at the PetSmart in Oakley (Cincinnati OH). Against my better judgement, we thought we would endure the poor service because the results were usually good. We dropped our Goldendoodle off yesterday for a bath and cut. Never again. The cut our dog received was very uneven and much shorter that the groomer indicated on the board. They cut off all of her eyelashes and cut her so short between her eyes that she was bleeding. (See photo.) They said that the last time she was hyper on the table, which we've never heard before at any place we've taken her to. I think now we know why she was acting like that.

Soy turista hace dos días entré para ver unos juguetes de gatos, pero vi a un canario que estaba muy enfermo respiraba con dificultad y por esto no podía comer, estaba muy caído
Le avisé a una empleada del lugar, me dijo que el animal según ella se veía bien pero que igual iba a avisar hoy fui para ver cómo se encontraba y lamentablemente ya no estaba, pregunté que pasó y nadie sabía, su compañero está muy triste y creo que también se enfermó, solo en esa jaula si no hacen algo urgente se va a morir. No sé a quién avisar si alguien ve este mensaje y puede hacer algo sería muy bueno.
Sobre todo por el canario que está ahora.
La dirección de la sucursal es 21095 Biscayne Blvd, Aventura, FL 33180, Estados Unidos
Espero poder ayudar

Can't say enough good about the staff and store at the Petsmart in Kamloops. I don't get over there very often but i thoroughly enjoy shopping there. Always so helpful and friendly. Plus i was over in the summer and signed up for a bunch of offrrs. Some were not reflected on my bill as i had items that were on sale as well as duscounted...so confusing for sure. I called and yhey graciously said i would have a credit next time i was over. FOUR months later i was back...a long time, figured i would be lucky if they remembrred me. Not only did yhey remember me, she brought out a printout of my transaction with a $46 credit!!! Excellent service. Plus amazing deals and incentives! Thank you!

I took my dog for nail grinder and cut walking in and the groomer at PetSmart on bloomingdale ave. missed the two hidden nails on both feet. She cut all the other nails because I shave the feet so it can be easier to see the nails and do a better job. I can’t believe the groomers at PetSmart don’t know the dogs have 5 nails on the front feet.

What should have been one of the happiest days for my daughter turned into one of the most painful experiences imaginable, all because of Jenna, the Store Lead at the Panama City Beach PetSmart.

My daughter, who has dedicated her life to caring for animals as the Vice President of the Veterinary Club at the University of Florida, found the perfect kitty to adopt just before undergoing surgery. She dreamed of bonding with her new companion during recovery--a source of comfort, healing, and unconditional love. Instead, she was met with hostility, dishonesty, and deliberate cruelty.

Jenna went out of her way to cause anguish. She fabricated store policies, blocked the adoption process, and ensured that the District Lead would never be notified of her actions. By dragging her feet and manipulating the situation, Jenna allowed the cat to be adopted by someone else, shattering my daughter's heart in the process.

The most devastating part was watching my daughter's tears as Jenna appeared satisfied with the harm she had caused. Rather than helping a young woman in need, Jenna chose to protect her own convenience, avoiding paperwork that might have interfered with her evening.

This was not just poor customer service--it was a calculated act that robbed my daughter of the chance to bring home the companion she desperately needed. It is unconscionable that a company entrusted with the care of animals would allow leadership to behave in such a callous and destructive manner.

If you are considering adopting or purchasing an animal, I urge you to look elsewhere. No family should ever endure the heartbreak we experienced. If this is how PetSmart allows its leaders to treat people, one can only imagine how the animals themselves are treated behind the scenes.

A company once respected has now revealed a deeply troubling side, and I am left saddened, angry, and profoundly disappointed.

I placed an online order for a dog crate on Friday and paid extra for next day delivery. FedEx is still showing it's "awaiting carrier pickup" and still not on its way (on Sunday). I then saw that a store had 'a few in stock' so I placed a pick-up order. I called the store before driving the 70 miles to pick it up and was told they didn't have any in stock. Neither PetSmart nor FedEx can give me any information as to why this is happening, nor when I will receive the crate I ordered. I AM NOT HAPPY!!!!

Petsmart is closing all the cat adoption centers in their stores. Please do not give your business to this company as it was purchased by a wealth management company who is only interested in making money. They are NOT interested in the well being of the animals. So sad.

DO NOT BRING YOUR PET HERE FOR GROOMING! Avoid the grooming salon at all costs! We brought our German Shepherd here for grooming, including a brushing. We should have expected a horrible experience when our dog could not wait to get out there upon pickup! Over the next couple of days, we found several red marks on her body under her fur, clearly a sign of overly rough brushing and grooming. It took weeks for the marks to heal completely.

We called the store and spoke to the manager about the store taking responsibility and paying for her vet bills. We were asked for her medical records following her vet visit. At first, the manager told us that her medical records show a history of allergies, which could cause the red marks. This was a ridiculous assumption, as she's never had red marks due to her allergies! She had been groomed several times before without issue! After some back and forth, we were told that they would need to talk to their corporate office to determine liability. I kept calling for an answer after not hearing back, but never heard back.

More than anything else, we were stunned by the gross incompetence shown by the groomers that they would brush her hard enough to give her red marks! Do not give Petsmart (especially its grooming salon) your business when there are so many amazing groomers throughout the city.

I ordered one Top Fin® Captivate Starter Kit online from PetSmart around 7 a.m. this morning and received confirmation of delivery for today. Approximately 3.5 hours later I received an email stating that they had cancelled my order...with no explanation given. My credit card currently has 2 identical charges pending for this item in the amount of $100.08. They don’t seem to know what they are doing. WTF

Horrible user experience, so hard to place order, items on shopping cart always disappear and always cancel my order. will not use it again!

I'm very upset with how PetSmart treated us today when we brought our nine-month-old show-quality Dogo Argentino puppy in for grooming. We had an appointment, and they said it was perfectly fine to bring her. She is not aggressive, but we brought her in with a muzzle on because she chews furniture and we didn't want her chewing up our car. As soon as we arrived at the store, we took the muzzle off. She played with other puppies and children and was a perfect dog inside. They refused service because she was muzzled when we first came in. Online, the only thing it says about muzzling is that they won't take your dog if she's aggressive and must be muzzled. Other customers were touching her and loving on her, calling her beautiful. Kids were also petting her and showing affection. She was a perfect dog. There was no reason she couldn't be bathed. I have four other dogs that go here, and now I will not be returning. The Griffin PetSmart location is absolutely ridiculous. We went to PetSmart on the same day, and they took her without any problem. She is getting a bath, her teeth brushed, and the whole Christmas package. I do not recommend the Georgia Griffin PetSmart location. Very disappointed—completely unacceptable. PetSense made it clear that it seemed like PetSmart just didn't want to do our dog's grooming.

This review is about the online, app and text support. I changed my email and could not get the technology to accept a new email. I tried tech support and all they did was create a new account while loosing all my grooming records. Now I can't even schedule an appointment online. Trying to use their technology and tech support is frustrating and a total waste of time.

Not the Best leash quality, a couple refunds was needed, but customer service was ok.