Our local store (Bognor Regis) is very good and the staff are excellent. However, customer service (Kacey) failed to resolve my issue. I am a regular customer and usually spend £70 plus every few wee... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My dog suffered severe allergic reaction to frontline tri-act and had to seek veterinary attention and treatment. Amy S and Monja M replied to my message within a very short period of time and offe... Se mere
Virksomheden har svaret
I went to look for another guinea pig to, I ended up picking George from the adoption center. I met a lovely pair of staff, Mark and Mel. From the start Mel ensured I understood how much care and atte... Se mere
Virksomheden har svaret
The service from Pets at Home is good but I wish they would stop using EVRI, they just leave deliveries without even trying the door. Yesterday they left a full order on our drive in full view of t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
From food and toys to expert advice & In-Store services. Find what you need at Pets At Home. The ultimate pet shop experience.
Kontaktoplysninger
4,1
God
50 t anmeldelser
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Had to escalate problem with the…
Had to escalate problem with the damaged product that had left warehouse in bad condition. Swift replacement was arranged but I wanted it raising higher up as items shouldn’t be sent out in this condition.
13. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hi there, Thank you for taking the time to leave a review.
I'm sorry to hear that your product arrived in a condition that caused concern and that you felt the need to escalate the matter further. While I'm pleased that a replacement was arranged promptly, I appreciate your point that products should reach our customers in an acceptable condition from the outset.
We understand why you wanted the issue raised beyond the initial resolution, and your feedback regarding the condition of the item when it left the warehouse has been noted and shared with the relevant teams for review.
Thank you for bringing this to our attention. Kind regards, Frankie@PAH
Had a problem logging into my account…
Had a problem logging into my account but Carrie.K sorted it out for me.
13. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hello, Thank you for taking the time to leave a review.
I'm pleased to hear that Carrie K was able to resolve the issue you were experiencing with logging into your account. We understand how frustrating account access issues can be, so it's great to know that the matter was sorted quickly and efficiently.
I'll be sure to share your kind feedback with Carrie and the team.
Thank you for choosing Pets at Home. 🐾 Best wishes, Frankie@PAH
Outstanding service at Farnham Rd. This afternoon I went to the store in…
This afternoon I went to the store in Farnham Road, Slough, to buy urgently required flea treatment for my Irish Terrier who had caught fleas despite being regularly treated with Nexguard Spectre! Hence, I don’t recommend that product!!
However, I’m writing say I was served by LAUREN who was absolutely FANTASTIC! She was so knowledgeable and explained everything I needed to know about getting rid of the little blighters! She had clocked that I was not able bodied and discreetly offered me a chair totally unprompted and without making a fuss nor drawing attention to me. This same 5STAR kindness was offered at the checkout where I was served by Lisa (I think that’s her name, or another 4 lettered name started with L).
All in all it was a most impressive experience.
Lauren even went to the trouble of attaching handwritten instructions to each product. She is outstanding!
13. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hello Murray, Thank you for taking the time to leave such a wonderful review.
I'm delighted to hear about the outstanding service you received from Lauren during your visit to our Farnham Road store. It’s fantastic to know that she took the time to provide thorough advice, explain the treatment options available, and even add handwritten instructions to help you once you got home.
I'm also pleased to hear that Lauren and the colleague on the checkout showed such thoughtful consideration by offering assistance in a discreet and respectful way. It's these small acts of kindness, alongside knowledgeable service, that can make a real difference to a customer's experience.
I'll make sure your kind comments are shared with Lauren, the wider store team and their management. I'm sure they will be delighted to hear how much their support was appreciated.
Thank you again for your review and for recognising the team's efforts. 🐾💚 Best wishes, Frankie@PAH
I recently brought a safety muzzle for…
I recently brought a safety muzzle for my blind pocket bully has now recently started to snap at my other dogs, which is not obviously her fault so I wanted her to be safe aswell as my other dogs, well let's just say the muzzle lasted not even 5 minutes due to her ripping it due to fabric which is thin. Iam not being able to use it now.
13. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hello there, Thank you for sharing your feedback.
I'm sorry to hear that the muzzle did not meet your expectations. I appreciate how disappointing it must have been to purchase a product intended to help keep your dogs safe, only for it to become unusable after such a short period of use.
Dogs can vary significantly in strength and behaviour, and unfortunately some products may not be suitable for every pet. However, I understand your concerns given how quickly the muzzle became damaged.
If you have not already done so, please contact our Customer Care team with details of the product and, if possible, photographs of the damage, so that this can be reviewed further.
Kind regards, Frankie@PAH
Awful customer service...
I tried to contact pets@home via the chatbox which I hate anyway to inform them that hills dry cat food recipes have changed and they needed to update their website accordingly. The changes in the hills dry cat food are absolutely awful and it made 3 of my cats ill. I was cut off from the "chat" but trust pets@home not to inform their customers of the changes. I might add that these changes are for the worse. Hills was always a good staple reliable dry food for cats but not anymore ....
13. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hi there, Thank you for taking the time to share your feedback.
I'm disappointed to hear that your experience contacting our Customer Care team left you feeling unsupported. I appreciate your concerns regarding the information available on our website and your comments about the recent recipe changes.
We understand how important accurate product information is when choosing food for your pets, particularly where there are concerns about tolerability or suitability.
I'm also sorry to hear that your chat was disconnected before your concerns were fully addressed. The service you describe is not the experience we aim to provide.
Your comments will go into great consideration for future review.
Best wishes, Frankie@PAH
A special thank you to Pets at Home
A special thank you to Pets at Home
We recently welcomed two British Shorthair kittens into our family and are very grateful for the support we have received from Pets at Home.
A special thank you to Kenny, who took the time to explain the various ways Pets at Home could support us throughout our journey as pet owners, as well as the benefits and discounts available through the app.
We are now regular customers, and our new fluffy family members are certainly reaping the benefits!
Thank you for your excellent service and support. 😊
22. august 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hi Zoey,
I'm truly pleased to hear that you've had such a positive start to life with your two British Shorthair kittens.
It's wonderful to know that Kenny took the time to explain the support available to you as a new pet owner, along with the benefits of our Pets Club programme and app. We understand how valuable good advice can be when welcoming new pets into the family, so it's great to hear that Kenny was able to help you feel informed and supported.
I'll make sure your kind comments are shared with Kenny and the wider team. I'm sure they'll be delighted to know they made such a positive impression.
Thank you for choosing Pets at Home, and we wish you and your new fluffy family members many happy years together. 🐾😊
Kind regards, Frankie@PAH
'What went right?!' you mean
What went right? Nothing in so far as I recall, or can see now - I had my time wasted, was offered an insult instead of a genuine apology and remedy to the situation here that you have created out of sheer and it seems unashamed (as you should be, ashamed that is, hugely) incompetence, and got kicked out of the chat that alleges to be there for the customer's convenience (the customer being me by the way, a paying one too), so leaving me feeling like the victim of a fraud, bullying, discrimination, and anxious that I have lost money that I can't afford to, and time and energy which I also can't afford, and will continue to lose time, money and energy on trying to remedy this myself, as you incompetents clearly aren't going to, that'd be too much like actually doing your job, never mind actual hard work, but I suppose nothing gets rewarded like failure does it? Rhetorical btw, as I've already explained, I'm very much all good for insults atm
13. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hi Samuel, thank you for taking the time to leave a review.
I'm sorry to hear that you remain dissatisfied following your contact with our Customer Care team.
I appreciate that this matter has caused frustration and that the resolution offered did not meet your expectations. We always aim to provide helpful support and fair outcomes based on the circumstances of each case, and I'm sorry that you were left feeling disappointed.
Your feedback has been noted and shared with the relevant team for review.
Thank you for bringing your concerns to our attention. Best wishes, Frankie@PAH
Customer service and collection it doesn't work like should works
I'm really disapointed I make bigger order for collection in they service subscribe and save they sebd me confirmation that oreder i ready to collect when I come to store was just 1 item from 6 I ordered and when I contact customer service after chat with AI bot they connect me with collegue who diconected me in this chat. Terrible service
12. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hello there, Thank you for taking the time to leave a review.
I'm sorry to hear about the difficulties you experienced with your Click & Collect order and subsequent contact with our Customer Care team. I appreciate how frustrating it must have been to receive confirmation that your order was ready for collection, only to find that only part of the order was available when you arrived at the store.
I also understand your disappointment with the support you received when trying to resolve the issue, particularly if your chat was disconnected before your query had been fully addressed.
This is not the experience we want our customers to have, and I'm sorry that we fell short of your expectations on this occasion. Your feedback has been shared with the relevant teams for review.
Thank you for bringing your concerns to our attention. Kind regards, Frankie@PAH
I found the response to my failed…
I found the response to my failed delivery problem really refreshing in that this was so quick and and the resolution extremely fair and absolutely satisfactory in its arrangement for my situation. Brilliant.
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hello Bruce, Thank you for taking the time to leave a review.
I'm delighted to hear that your delivery issue was resolved quickly and that the outcome was both fair and suited to your circumstances. We always aim to provide our customers with prompt support and practical solutions, so it's wonderful to know that this was reflected in your experience.
Thank you for your kind comments, and we're pleased we were able to turn a disappointing delivery experience into a positive resolution. We really appreciate your feedback. 🐾
Best wishes, Frankie@PAH
Too many bad experiences when it comes to costumer service.
Avoid this location if you can. Easily the worst Pets at Home store I have ever been to. The customer service is completely lacking, and the overall experience was incredibly frustrating. A corporate retail store should be run much better than this. Save yourself the headache and go somewhere else for your pet supplies.
5. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hello there, thank you for sharing your experience.
I'm sorry to hear that you were disappointed with your recent visit. We aim to provide friendly, helpful service in all of our stores, so it's disappointing to learn that your experience did not meet your expectations.
I understand how frustrating it can be when you feel the level of customer service received falls short, and I'm sorry that this has left you with such a negative impression of the store.
Your feedback has been shared with the relevant management team for review, as we take all customer comments seriously and use them to help improve the experience we provide.
Best wishes, Frankie@PAH
Out of date food
Went to pets at home Thurrock to get some Blink for our kitten, got home and fed it one pouch that afternoon and barely eat anything and 30mins later it had diarrhoea, I checked the food and saw it was out of date, took it back to the store and tjey just dismissed it saying even though the food was out of date it’s not the food that caused the kitten to be sick and must be something else WTF. This was the manager Lauren.
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hi Matt, Thank you for taking the time to leave a review.
I'm sorry to hear about your experience and the concerns raised after your kitten became unwell. I can appreciate how worrying it must have been to discover that the food you had purchased was past its expiry date, particularly given the symptoms you described.
I also understand your frustration with the response you received when you returned to the store. While it is not always possible to determine the cause of an animal becoming unwell without veterinary assessment, I appreciate why you felt concerned in these circumstances.
We would welcome the opportunity to look into this matter further. If you have not already done so, please contact our Customer Care team with details of the product, including any photographs of the packaging and expiry date, so that a full investigation can be carried out.
Thank you for bringing this to our attention. Kind regards, Frankie@PAH
Ordered our dog food which is showing…
Ordered our dog food which is showing in store for a click and collect, 30 minutes later we're informed that they don't actually have the item but it's going to take 3-5 working days for a refund!! How many more people have had they're money taken for items that don't exist it seems very dodgy to me
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hi there Sam, Thank you for bringing your concerns to our attention.
I'm sorry to hear that your Click & Collect order was cancelled after being placed. I appreciate how frustrating it must have been to receive confirmation that the item was available, only to then be advised that the stock was not actually in store.
While we make every effort to keep stock information as accurate as possible, occasional discrepancies can occur due to stock movement or inventory errors. I understand that this does not lessen the inconvenience caused, particularly when you were expecting to collect the item and then faced a wait for the refund to be processed.
I'm sorry for the disappointment this experience has caused. Your feedback has been noted and shared with the relevant teams for review.
Best wishes, Frankie@PAH
I visited the Pets at Home Taunton…
I visited the Pets at Home Taunton store today for a slightly unusual challenge\! My partner was playing a game with his football team where they had to visit any shop and spend exactly £1.25. As we have animals at home, I thought Pets at Home was the perfect choice — at least we could get something useful at the same time!
The only problem was finding something that came to exactly £1.25. While I was looking around and struggling to make the amount up, a very kind member of staff offered to help. She went above and beyond, walking around the store with me to find suitable items and even going back and forth to the scales to weigh out dog treats so that we could get the total to exactly £1.25
It was such a small thing, but her patience, kindness and willingness to help really stood out. She could easily have just pointed me in the direction of something, but instead she took the time to help me complete our rather random challenge!
My receipt says I was served by Ray, although I’m not completely sure whether that was her name as I actually forgot to take the receipt, so a very kind manager went out the back to re-print me another one. So apologies if I have the wrong name. Either way, I just wanted to say a big thank you to the lovely member of staff who helped me today. Excellent customer service and a real credit to the Taunton store. 🐾❤️
12. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hi there Samantha, Thank you for taking the time to leave such a lovely review.
I'm delighted to hear about your experience in our Taunton store. What started as a fun challenge certainly wasn't an everyday request, but it's wonderful to know that our colleague took the time to help you find the perfect combination of items and even weigh out treats to get the total to exactly £1.25!
It's great to hear that both the colleague who assisted you and the manager who reprinted your receipt went the extra mile to help. Providing friendly, personal service is something we pride ourselves on, and it's fantastic to know the team made such a positive impression.
I'll be sure to share your kind feedback with the Taunton store, and I'm sure the colleague involved will be delighted to hear how much their help was appreciated.
Thank you again for your review and for choosing Pets at Home. 🐾💚
Kind regards, Frankie@PAH
Very disappointed
Trying to get answers from pets at home is a nightmare.you can’t talk to anyone and the live chat cuts off. I will be cancelling my subscription with them. Very dissatisfied
12. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hi Geraldine,
I'm sorry to hear that you've been left feeling dissatisfied when trying to contact us. We appreciate how frustrating it can be when you're seeking assistance and feel unable to get the answers you're looking for.
We aim to make it as easy as possible for customers to get support, so I'm sorry to hear that your experience with our live chat service has not met your expectations.
Your feedback has been noted and shared with the relevant team for review. Kind regards, Frankie@PAH
Misleading Service and Dismissive Management.
Despite booking a bath and brush with a confirmed face trim, I escalated this because what I was told on the phone differed from what I experienced in person. Executive management subsequently dismissed my claims without offering any resolution. I will not be using the St Albans Groom Room again.
12. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hello Helen, Thank you for taking the time to share your feedback.
I'm sorry to hear that you were disappointed with your experience at our St Albans Groom Room. I appreciate how frustrating it must have been when the information you were given ahead of your appointment did not align with what you experienced when you attended.
I also understand your disappointment following the outcome of your complaint, particularly as you felt your concerns had not been resolved to your satisfaction.
We value all feedback regarding our grooming services and customer experience, and your comments have been shared with the relevant teams for review. Best wishes, Frankie@PAH
Quick service from Pets at Home contact
I recently had a problem with an order - only parts of it were delivered. I queried this with Hajnalka at Pets at Home and the matter was sorted very promptly. Excellent service!
10. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hello Richard, Thank you for sharing your 5* review!
I'm delighted to hear that Hajnalka was able to assist when part of your order was missing and that the issue was resolved promptly. We always aim to provide quick and helpful support, so it's great to know that your experience reflected this.
I'll be sure to share your kind comments with Hajnalka and the wider team, who will be pleased to hear your feedback.
Thank you again for your review and for shopping with Pets at Home. Best wishes, Frankie@PAH 💚
If I could I would not give a single…
If I could I would not give a single star.Awful chat line service obviously not reading what you write as they do not answer some of your questions. Then cut you off before you reply.
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hello Rita, Thank you for taking the time to leave a review.
I'm sorry to hear that you were dissatisfied with your experience when contacting our Customer Care team. We always aim to provide clear, helpful support and to respond to all questions raised during a conversation, so I'm disappointed to learn that this was not reflected in your experience.
We appreciate all customer feedback, as it helps us understand where customers feel improvements can be made. Your comments have been shared with the relevant team for review.
Thank you for bringing your concerns to our attention. Frankie@PAH
Went to pets at home earlier in…
Went to pets at home earlier in Stevenage that I normally go to for cat litter. I normally buy their clumping 10Kg bag which is £5:99 per bag they have another one with scented aromas at £11:99 per bag. I didn’t look till I got to the till that they had put the price of the unscented bag from £5:99 per bag to £11:99 per bag and left the scented one the same. I feel totally ripped off at these practices pets at home have done. So now you’ve lost another loyal customer with your shark practice at increasing prices like this hoping we wouldn’t realise. I went back to the till and asked why this has happened and the lady told me other people had complained as well to the almost doubling of price. Another customer waiting to pay advised me to go to Tesco much cheaper for litter.
At the end of the day who do pets at home think they are “ Harrods”
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hello Andrew, Thank you for taking the time to share your experience.
I'm sorry to hear of your disappointment regarding the price increase of the cat litter you regularly purchase. I appreciate how frustrating it must have been to discover the change at the till, particularly when the price had increased significantly since your previous purchases.
We understand that price changes can be frustrating, especially on products that customers buy regularly. Our pricing is reviewed from time to time and can be affected by a number of factors, however I appreciate that this does not lessen the impact when the increase is unexpected.
I also understand why you felt concerned after learning that other customers had raised similar queries in store. Your feedback regarding both the pricing and your experience has been noted and will be shared with the relevant teams for review.
Thank you for taking the time to share your comments. Kind regards, Frankie@PAH
Took our dog to pets at home spalding…
Took our dog to pets at home spalding today. As there was nobody at the grooming section we ask if they could just check his nails to see if they needed trimming and how much would it cost. We explained we had only got him yesterday but we knew he was okay with people. They put him on the table and he sat there quite happy. They checked his nails and started to trim some. He was okay with this until she moved to the other foot and she twisted it the wrong way and he yelped. He then settled down again. She only trimmed 2 feet. Then charged us £12 . I pointed out that I only wanted them checked to see if they needed doing and the cost. She stated well there done now. So not only did she carry out work we didn't ask for she then charged us and hurt our dog. We certainly won't be using them again and would never recommend them to anyone.
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hi Darron, Thank you for taking the time to leave a review.
I'm sorry to hear about your experience during your visit to our Spalding store. I can appreciate how upsetting it must have been to feel that a service was carried out that you had not agreed to, particularly when your intention was simply to have your dog's nails assessed and receive advice on whether a trim was needed.
I also understand your concern regarding your dog's reaction during the appointment. Your pet's welfare should always be our priority, so I'm sorry to hear that the experience left you feeling uncomfortable and dissatisfied.
It's clear from your comments that there was a misunderstanding about the service you were requesting and the charges that would apply, and I appreciate the frustration this has caused.
Thank you for bringing this to our attention. Your feedback has been shared with the store management team for review, and we're sorry that this experience has led to you losing confidence in our grooming service.
Best wishes, Frankie@PAH
Waste of money…
Come in on 28th brought 11 fish by the 3rd they were all dead come back and was told
By Niki to come back and see her as the fish we brought were now under treatment
Went today and was told to bring a water sample?!
This isn’t the first time I have brought fish from here and they have died won’t be going back really
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hello Zoe, Thank you for taking the time to share your feedback.
I'm sorry to hear about your experience and the loss of the fish you purchased. I appreciate how disappointing and frustrating it must have been, particularly given that you've experienced similar issues previously.
I understand why you were concerned after being advised to return to speak with a colleague, only to then be asked to provide a water sample. Requests for a water sample are part of our standard process when investigating fish health concerns, as they help assess the aquarium conditions and determine the most appropriate course of action. However, I appreciate that this may have been frustrating if this expectation was not made clear during your earlier visit.
Thank you for sharing your feedback. Your comments regarding both the quality of the fish purchased and the service you received in store have been noted and will be shared with the relevant management team for review.
Kind regards, Frankie@PAH
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