Our local store (Bognor Regis) is very good and the staff are excellent. However, customer service (Kacey) failed to resolve my issue. I am a regular customer and usually spend £70 plus every few wee... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My dog suffered severe allergic reaction to frontline tri-act and had to seek veterinary attention and treatment. Amy S and Monja M replied to my message within a very short period of time and offe... Se mere
Virksomheden har svaret
The service from Pets at Home is good but I wish they would stop using EVRI, they just leave deliveries without even trying the door. Yesterday they left a full order on our drive in full view of t... Se mere
Virksomheden har svaret
I went to look for another guinea pig to, I ended up picking George from the adoption center. I met a lovely pair of staff, Mark and Mel. From the start Mel ensured I understood how much care and atte... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
From food and toys to expert advice & In-Store services. Find what you need at Pets At Home. The ultimate pet shop experience.
Kontaktoplysninger
4,1
God
50 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Quick service from Pets at Home contact
I recently had a problem with an order - only parts of it were delivered. I queried this with Hajnalka at Pets at Home and the matter was sorted very promptly. Excellent service!
10. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hello Richard, Thank you for sharing your 5* review!
I'm delighted to hear that Hajnalka was able to assist when part of your order was missing and that the issue was resolved promptly. We always aim to provide quick and helpful support, so it's great to know that your experience reflected this.
I'll be sure to share your kind comments with Hajnalka and the wider team, who will be pleased to hear your feedback.
Thank you again for your review and for shopping with Pets at Home. Best wishes, Frankie@PAH 💚
If I could I would not give a single…
If I could I would not give a single star.Awful chat line service obviously not reading what you write as they do not answer some of your questions. Then cut you off before you reply.
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hello Rita, Thank you for taking the time to leave a review.
I'm sorry to hear that you were dissatisfied with your experience when contacting our Customer Care team. We always aim to provide clear, helpful support and to respond to all questions raised during a conversation, so I'm disappointed to learn that this was not reflected in your experience.
We appreciate all customer feedback, as it helps us understand where customers feel improvements can be made. Your comments have been shared with the relevant team for review.
Thank you for bringing your concerns to our attention. Frankie@PAH
Went to pets at home earlier in…
Went to pets at home earlier in Stevenage that I normally go to for cat litter. I normally buy their clumping 10Kg bag which is £5:99 per bag they have another one with scented aromas at £11:99 per bag. I didn’t look till I got to the till that they had put the price of the unscented bag from £5:99 per bag to £11:99 per bag and left the scented one the same. I feel totally ripped off at these practices pets at home have done. So now you’ve lost another loyal customer with your shark practice at increasing prices like this hoping we wouldn’t realise. I went back to the till and asked why this has happened and the lady told me other people had complained as well to the almost doubling of price. Another customer waiting to pay advised me to go to Tesco much cheaper for litter.
At the end of the day who do pets at home think they are “ Harrods”
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hello Andrew, Thank you for taking the time to share your experience.
I'm sorry to hear of your disappointment regarding the price increase of the cat litter you regularly purchase. I appreciate how frustrating it must have been to discover the change at the till, particularly when the price had increased significantly since your previous purchases.
We understand that price changes can be frustrating, especially on products that customers buy regularly. Our pricing is reviewed from time to time and can be affected by a number of factors, however I appreciate that this does not lessen the impact when the increase is unexpected.
I also understand why you felt concerned after learning that other customers had raised similar queries in store. Your feedback regarding both the pricing and your experience has been noted and will be shared with the relevant teams for review.
Thank you for taking the time to share your comments. Kind regards, Frankie@PAH
Took our dog to pets at home spalding…
Took our dog to pets at home spalding today. As there was nobody at the grooming section we ask if they could just check his nails to see if they needed trimming and how much would it cost. We explained we had only got him yesterday but we knew he was okay with people. They put him on the table and he sat there quite happy. They checked his nails and started to trim some. He was okay with this until she moved to the other foot and she twisted it the wrong way and he yelped. He then settled down again. She only trimmed 2 feet. Then charged us £12 . I pointed out that I only wanted them checked to see if they needed doing and the cost. She stated well there done now. So not only did she carry out work we didn't ask for she then charged us and hurt our dog. We certainly won't be using them again and would never recommend them to anyone.
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hi Darron, Thank you for taking the time to leave a review.
I'm sorry to hear about your experience during your visit to our Spalding store. I can appreciate how upsetting it must have been to feel that a service was carried out that you had not agreed to, particularly when your intention was simply to have your dog's nails assessed and receive advice on whether a trim was needed.
I also understand your concern regarding your dog's reaction during the appointment. Your pet's welfare should always be our priority, so I'm sorry to hear that the experience left you feeling uncomfortable and dissatisfied.
It's clear from your comments that there was a misunderstanding about the service you were requesting and the charges that would apply, and I appreciate the frustration this has caused.
Thank you for bringing this to our attention. Your feedback has been shared with the store management team for review, and we're sorry that this experience has led to you losing confidence in our grooming service.
Best wishes, Frankie@PAH
Waste of money…
Come in on 28th brought 11 fish by the 3rd they were all dead come back and was told
By Niki to come back and see her as the fish we brought were now under treatment
Went today and was told to bring a water sample?!
This isn’t the first time I have brought fish from here and they have died won’t be going back really
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hello Zoe, Thank you for taking the time to share your feedback.
I'm sorry to hear about your experience and the loss of the fish you purchased. I appreciate how disappointing and frustrating it must have been, particularly given that you've experienced similar issues previously.
I understand why you were concerned after being advised to return to speak with a colleague, only to then be asked to provide a water sample. Requests for a water sample are part of our standard process when investigating fish health concerns, as they help assess the aquarium conditions and determine the most appropriate course of action. However, I appreciate that this may have been frustrating if this expectation was not made clear during your earlier visit.
Thank you for sharing your feedback. Your comments regarding both the quality of the fish purchased and the service you received in store have been noted and will be shared with the relevant management team for review.
Kind regards, Frankie@PAH
Absolutely diabolical
Absolutely diabolical. They promise delivery dates that they know fine well are fake. Luckily as iam disabled our local Jolleys manager is bringing a delivery to me in his own vehicle. Iam now left out of pocket for the delivery promised for today and having to wait over a week for a refund .The customer service at pets at home is dreafull and the couriers they use are slated on Trustpilot as useless .Iam now over one hundred pounds out of pocket Do not order for delivery is my advice .The customer services don't care infact they try to intimidate you .Bullys and badly trained thugs.
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hi Ritchie, Thank you for taking the time to leave a review.
I'm sorry to hear about your experience and the frustration this has caused. I appreciate how concerning this must be, particularly when you were relying on the order arriving as promised and have been left without the products you needed.
I understand your disappointment regarding the delay, the impact this has had financially, and the level of service you feel you received when seeking assistance. We never intend to inconvenience our customers, and I'm sorry that the support provided did not meet your expectations.
While delivery issues can occasionally occur, I recognise that this does not lessen the inconvenience caused when an order does not arrive as expected. Your comments regarding both the delivery experience and the customer service you received have been noted and will be shared with the appropriate teams for review.
Thank you for bringing your concerns to our attention. Best wishes, Frankie@PAH
Very quick and very helpful
I had an issue with my easy repeat order and had a live chat with a very helpful lady called Rebecca G. She resolved my issue very quickly and believe that was the quickest live chat I've even been on. Very pleased 🙂
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hello Viv, Thank you for taking the time to leave a review.
I'm delighted to hear that Rebecca was able to resolve the issue with your Easy Repeat order so quickly. Providing helpful and efficient support is exactly the experience we aim to deliver, so it's wonderful to know that Rebecca was able to assist and get everything sorted for you.
I'll make sure your kind comments are shared with Rebecca and her management team, who will be pleased to receive such positive feedback.
Thank you again for your review and for being a valued Pets at Home customer. 🐾
Kind regards, Frankie@PAH
Subscriptions don't work
I ordered from Pets at home in aug & set up subscription for Sept on going. It was due 10th Sept. I got email to say they order almost ready.. then nothing. Checked my account on they had moved delivery date to 14th Sept.. No communication to tell me. Checked today the 11th & they have now moved to 16th. No communication from pets at home so cancelled the subscription. As won't be here in time & whats the point of subscription if they aren't going to deliver when I request it or communicate there is issue!!
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hello Hayley, Thank you for taking the time to leave a review.
I'm sorry to hear about the problems you've experienced with your subscription order. I appreciate how frustrating it must have been to receive confirmation that your order was being prepared, only to then see the delivery date pushed back multiple times without any communication explaining the delay.
I completely understand your concerns, particularly as one of the key benefits of a subscription service is the convenience and reliability of receiving products when expected. When delivery dates change without clear updates, it's understandable that this would affect your confidence in the service and ultimately lead to your decision to cancel.
Thank you for sharing your feedback. We've made the relevant teams aware of your comments, as customer feedback helps us identify where improvements are needed to both our communication and subscription experience. Best wishes, Frankie@PAH
Heavy Two Storey Hutch
I bought a two storey rabbit/guinea pig hutch online, delivered to my local store.
The staff were brilliant and helped carry it to my car and get it in.
Very happy with the service I received.
10. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hello, Thank you for taking the time to leave a review.
I'm delighted to hear that you were happy with the service you received when collecting your hutch. It's great to know that our store colleagues were on hand to help load it into your car and make the collection process as easy as possible.
I'll be sure your kind comments are shared with the team, who will appreciate the recognition for their helpfulness and support.
Thank you for choosing Pets at Home, and we hope you and your pets enjoy the new hutch. 🐾 Kind regards, Frankie@PAH
Thank you Emily, for the great service
I had a slight issue with a delivery and after contacting Pets at home, I had amazing communication with Emily, who was professional, polite, friendly and went above and beyond to fix my issues. She gave A+ 5* service and I am more than satisfied with my outcome. A true asset to the company.
10. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hi Ruth, Thank you for sharing your feedback.
I'm delighted to hear that Emily was able to provide such a positive experience and help resolve the issue with your delivery. It's wonderful to know that her professionalism, communication and commitment to finding a solution left you feeling so satisfied with the outcome.
I'll be sure to share your kind comments with Emily and her management team, who I'm certain will be pleased to receive this recognition. Colleagues who go above and beyond for our customers are a real credit to the business.
Thank you again for your feedback and for choosing Pets at Home.
Kind regards, Frankie@PAH
Shambles
Issue with pets at home chosen courier who delivered half of our order (for some reason pets and home decided to pack our order in two boxes?!)
Customer service is absolutely useless. 10% discount for future orders but left having to return to a store to return the item which arrived and get a refund for the matching one which didn't which will cost me more than 10% discount in petrol. Couldn't move stock from one store to another or ask that store to post to me directly?! Baffling that we are in 2026 and they can't do this. Their solution was for me to drive to the store with it in stock - a 2 hour round trip! 🫣
9. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hello Abbey, Thank you for taking the time to leave a review.
I'm sorry to hear about the difficulties you experienced with your order and the inconvenience caused when part of it failed to arrive. I appreciate how frustrating this must have been, particularly when the options available did not provide the practical resolution you were hoping for.
I understand your concerns regarding the need to travel to store and your disappointment that we were unable to offer alternatives such as transferring stock between stores or arranging for a store to send the item directly. I recognise why the time and travel involved left you feeling dissatisfied with the outcome offered.
Your feedback regarding both the delivery experience and the support you received has been shared internally, as comments such as yours help us identify where improvements can be made.
Thank you for bringing your concerns to our attention. Kind regards, Frankie@PAH
DO NOT ORDER FROM PETS AT HOME
UPDATE, They Have decided to refund the order
However, I would not use them again after this
Our order arrived with DEAD RODENTS inside the packaging. Now they are requesting to collect said dead rodent along with the box which we have obviously disposed of.
Absolutely not acceptable from a health and safety point of view! The products were for a puppy yet to have her final jabs and could have proved fatal due to infection.
When contacting their customer service good luck if you get Johnny as he sounds like AI rather than someone who can actually comprehend why you may not want to keep a box with dead rodents inside of it until they decide they will collect it
Will never use this company again, far better companies out there!
10. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hello, Thank you for taking the time to update your review.
I'm pleased that a refund has now been arranged, however I am very sorry for the circumstances that led to this situation. Finding a dead rodent within your delivery packaging is understandably upsetting and distressing, particularly when the products were intended for a young puppy.
I appreciate your concerns regarding the request to retain the packaging for collection. While we may ask for packaging or affected items where possible to support an investigation, I understand why this was not something you wished to keep in your home given the nature of the issue.
Please be assured that your feedback regarding both the incident itself and the support you received has been recorded and shared with the relevant teams for review.
Best wishes, Frankie@PAH
Great customer service
Rebecca G, - really prompt customer support emails after a failed then damaged part delivery.
In fact, each member of team was quick with proactive service.
Issue was raised, initially, with a chat with robot - even that illicited quick response!!
Sort out deliveries and 👌!
10. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hello Diana, Thank you for taking the time to leave a review.
I'm delighted to hear that our Customer Care team was able to help resolve the issues you experienced with your delivery. Rebecca and the wider team will be pleased to know that their prompt and proactive support made a positive difference.
While I'm sorry there were problems with the delivery itself, it's great to hear that communication throughout the process met your expectations and that you received the assistance you needed.
Thank you for sharing your feedback, and I hope your future orders arrive without any issues. 🐾 Kind regards, Frankie@PAH
I ordered some cat food but it never…
I ordered some cat food but it never arrived so I contacted Pets At Home. They were very helpful and sent me another order which arrived the next day. Thank you.
5. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hey Pauline, Thank you for taking the time to share your experience with us! We're truly sorry to hear that your initial cat food order didn't arrive as expected. We're glad we could resolve this quickly by sending a replacement that reached you the very next day. Best Wishes, Mollie-Mai.
Helping with courier issues
Experienced a problem with a courier (DPD- you’re getting a 1 star review!) but Carrie K, the staff member I dealt with, was quick to reassure me and feedback the issue to relevant departments to get resolved, and kindly offered me a discount voucher for a future purchase. Great service, highly recommended.
9. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hello Dan, We are truly grateful for your positive feedback and for highlighting the excellent support you received from our colleague. We understand that issues with courier services can be frustrating, and we are very pleased to hear that our team member was able to reassure you and initiate a resolution. We are always working to ensure our customers have the best possible experience, and your comments help us reinforce our commitment to outstanding service. We appreciate you taking the time to share your experience with us. Best wishes, Mollie-Mai.
No phone lines, useless AI chatbots, and missing orders.
On Sunday we ordered a sack of dog food for next day delivery, as our car broke down and we were about to run out of food (we usually have a few weeks spare but our dog had been away and returned with minimal food)
ETA was Tuesday. Delivery was never attempted and we instead got an email to say it would be at a parcel shop the next day. DPD accused me of changing the delivery which I didn't.
Attempted to call pets at home to no avail, had to hse an online chat which felt like AI despite it insisting it was a human (in the same exact message each time)
Online chat confirmed a redelivery for Wednesday. By the end of Wednesday, no food has arrived and I've just wasted 25 mins going round in circles with the online chat who insist the parcel will be delivered on todays date, but also claim there is a 24 hour delay and the package hasn't even left the warehouse yet so it's impossible that it'll reach me today.
So now, a 'next day' order placed on Sunday, still hasn't arrived by the end of wednesday.
I wouldn't mind, if I could just talk to a human, but these AI chatbots really wind me up.
9. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hello, Thank you for getting in touch. Firstly, I'd like to express my absolute sincerest apologies for how disappointed you've been since shopping online with us and using our online chat service. You should never have been left waiting so long for your order and I can assure you that this is not usual of our service whatsoever. I've passed your feedback onto relevant teams for review as we obviously cannot let this happen to any of our other loyal and valued customers. Again, I'm truly sorry for this frustrating matter and thank you for taking the time to make us aware, if you still need some help please do not hesitate to let us know. Best wishes, Mollie-Mai.
Unbelievable
Can’t believe I’ve just driven to Pets at Home to be told sorry can’t sell you flea medication in the cabinet as no member of staff to sell it!!!! WTF!! They will be in at 11.00an. Oh okay I’ll sit in the car for 2 hours shall I????
9. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hello Christine, Thank you for sharing your review.
We're sorry to hear about your recent experience. Some flea treatments are subject to prescribing requirements, which means a suitably qualified colleague must be available before they can be sold.
We can appreciate how frustrating it must have been to travel to store expecting to make a purchase, only to find there was no qualified prescriber available at the time and that you would need to wait several hours. We understand why this left you disappointed.
We've shared your feedback with the store management team so they can review the concerns you've raised regarding communication and colleague availability.
Kind regards, Frankie@PAH
Customer Care
I had to use customer care and Emily P-Coyne was extremely polite and helpful and resolved the small issue quickly and efficiently.
8. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hi Michelle. Thank you for taking the time to share your feedback!
We're pleased to hear that Emily was able to assist you and resolve your issue quickly and efficiently.
We'll be sure to pass on your kind comments and recognition to Emily. It's great to know she provided the helpful and professional service we strive for.
Thank you again for choosing Pets at Home. Kind regards, Frankie@PAH
Pets at home Pool branch (Cornwall)
#Petsathome - Pool (Cornwall)
Absolutely abysmal customer service at Pets at Home!!!
I called for Advantage Flea treatment for my dog.
Firstly, the Manager "said - can't sell it to you, my prescriber is at lunch, come back at 12:30!" (Time 11:30) He was rude in his manner and very offhand, walking off whilst still talking to me.
I returned at 12:30 to be told by another staff member, "that the prescriber was in the grooming area" I explained that I had already waited an hour so a call was put out. I waited another 20 minutes! I asked again if the person could be called, at this point all staff disappeared. I waited another 10 minutes, then left without purchasing anything!
#disrespectful #Petsathome #Abysmalcustomerservice #incompetentstaff #retailtrainingrequired
7. september 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hello Debra,
We're sorry to hear about your experience at our Pool store. While certain flea treatments can only be supplied when a qualified prescriber is available, it's disappointing to hear that you were left waiting for so long and felt there was a lack of communication throughout your visit.
We can appreciate how frustrating it must have been to return at the requested time, only to face a further delay and ultimately leave without being able to make your purchase.
Your feedback regarding the service and communication you received has been shared with the store management team for review.
Thank you for sharing your feedback, best wishes, Frankie@PAH
Loved the service!!!
I'm very content with my experience with Pets at Home! The delivery service was immaculate, everything was simple and fast! My best recommendation to them, you won't regret it my fellow pet parents!
5. august 2026
Uopfordret anmeldelse
Besvarelse fra Pets at Home
Hi there Nitsa, Thank you for taking the time to leave your review.
We're delighted to hear that you've had such a positive experience with us. It's great to know that your order arrived smoothly and that you found the delivery service simple, fast and hassle-free.
Thank you for your recommendation. We really appreciate your kind words and support. Kind regards, Frankie@PAH
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.