Pets Abroad UK Anmeldelser 

Our cat, Lucky was coming from Toronto to LHR.
Because Toronto temperatures were very high(34C)
animals cannot be left outside as cargo is loaded.
His flight was moved from the 6pm to 8pm to 10pm and finally 11.30pm!
Pets abroad handled all the changes and kept James in the UK informed. When he finally landed,
the process went very smoothly and when we picked him he was in great shape. Thank you all!

My experience with Pets Abroad Uk was nothing less than excellent, Becky was absolutely fantastic, she answered all
My questions promptly, put me at ease when I was feeling very anxious about my dogs first journey on a plane . She sent me photos of them the day i dropped them off and the day of , and also emailed the following day to ensure they were ok, couldn’t rate this company highly enough 🙂

​I paid £ 827 to Pets Abroad for Same-Day customs clearance for my two cats on a Saturday evening. Due to a paperwork error by their staff, the clearance was delayed and instead of fixing it, the team simply logged off for the night. I was calling multiple times and was sending emails also the staff from the reception was trying call whoever they could but nobody was answering.

​My partner was left at Heathrow, forced to book a night in the hotel - he had to spend more than £ 100 for the night, and our cats had to spend an unnecessary, stressful night at the reception center that I wanted to avoid by paying Extra for the Same-Day collection.

​When I asked for a refund of the evening premium and the hotel costs, they tried to deduct an £80 "weekend surcharge" because the clearance was completed on Sunday morning. This is ridiculous logic—the only reason my cats were still there on Sunday is because their staff failed to do their job on Saturday. You cannot charge a customer a penalty fee for a delay your own company caused.

​I have sent multiple emails trying to resolve this, but the company has completely ghosted me for weeks. Shocking customer service and zero care for animals or clients. I cannot recommend their services.

I used Pets Abroad UK because I was ever so grateful the first time and again this time they never disappointed me. Claire not only made sure Buddy got to South Africa but dealt with all my anxieties with such kindness 💙 thank you Claire from both Buddy and myself

Pets abroad UK were brilliant! First time sending my little Jack Russell (Tizzy) to Kenya and Claire handled all my questions and concerns calmly and efficiently. When I handed her over the office was so welcoming and I had no worries leaving her to get settled in before the flight. Thanks to Claire & the whole team for a seamless process.

Great service, second time we have used pets abroad UK and always provide comfortable and good service for myself and flying our two dogs!

To anyone who is looking to relocate with their pet(s) from the UK, Pets Abroad UK are the only company to consider. They are professional, compassionate and you and your pet(s) are their priority. I was a very anxious owner with hundreds of questions but nothing was too much trouble and everyone went out of their way to reassure me every step of the way. You will not regret using Pets Abroad UK.

Fantastic service from pets abroad. Gave us everything we needed to get my little one over to Thailand. Very helpful throughout the process, can thoroughly recommend!

Brilliant company, really fast at responding to emails, worth driving 2 hours to their little office where their lovely Vet did the blood tests in 10 minutes and everyone is so friendly, they look after your furry friends really well!

Pets Abroad were fantastic when we moved our 2 cats and dog to South Africa. They took the stress out of having to sort the blood-work out for Teddy and they did the export health certificates. One of our cats was unfortunately poorly the day before departure, but Claire made sure Seb was well looked after. It's a very stressful process, moving your animals around the world, but they made it less stressful.

An amazing company to work with. Becky helped put me at ease with the stress of flying my 3 dogs to the US. She and her team were responsive and made every effort to check in and guarantee that all of the dog's paperwork was correct and ready to go for their journey. The dogs were picked up by a lovely guy called Jaime and I was immediately ensured that they would be well taken care of. They were boarded for an evening and seemed to be having the best time. They were well looked after and it really helped me feel less worried about their journey.

Moving country was enough stress, moving our dog was even more, but Pets Abroad were so helpful at all times, from initial conversations, flight selection, drop off and updates before she flew, we were so thankful for everything they did to make the journey as low stress as possible. Arrived in Malaysia safe and sound. Many thanks

Pets Abroad were fantastic with moving my cat Louis to South Africa. They were kind and efficient and kept me in the loop at all times with photos. The agent in South Africa - Pet Port, were also fantastic and I wouldn't hesitate to recommend either company. It's very stressful to move a pet so far, especially a cat, so I was very grateful to them for making this easier on me.

Pets Abroad UK has been amazing in helping us bring our dog Maple to the USA from the UK. Becky worked with us to make sure that Maple arrived safely and was well taken care of along the way. The whole Pets Abroad UK team has been absolutely fantastic. They updated us every step of the way and it made us feel reassured that Maple was in great hands. I absolutely recommend them! Maple is now settled and happy as could be in California.

We had a fantastic experience and couldn’t be happier with the service. From start to finish the team were professional, helpful, and genuinely caring.

A special thank you to Claire, who provided brilliant service and made the whole process smooth and reassuring. It was clear that Bella and Teddy were in very good hands.

We truly appreciate the care and attention you gave them and would absolutely recommend your service to anyone needing pet transport.

We chose Pets Abroad to help with the transition of our Labrador Rosie from the UK to our new home in the UAE. From the very beginning of querying to the very end of having Rosie personally delivered to our front door the whole process was so smooth, stress-free and very simple. The whole team were fantastic! We were given a list of everything they needed from us before travel and from there they handled everything else for us. Rosie was collected from the house to stay with the team overnight and then the following day she was flown out. During the time we were without Rosie, Kimberley updated us with pictures of her and what she was up to / how she was doing. Once she was in the UAE we were updated of her arrival and within just a few hours she was personally dropped off by the agents who work along side Pets Abroad. We couldn’t be any more grateful for such a delightful service and would absolutely recommend Pets Abroad to anyone who are thinking of moving their beloved animals with them. Thank you all so much for everything you have done for us and for also making Rosie’s move as easy for her as possible!

We worked with Pets Abroad UK with our UK leg of our dogs journey from Canada and I couldn't recommend them enough! Everyone we worked with (thank you Serena, James and Sam) were fantastic and we felt that our dog was cared for as if it was their own. They kept us updated with the status of customs and delivered him to us promptly after it was completed. They were a huge part of our dog settling in quickly. Thank you all for your help!!

We recently moved from the UK to Cyprus with our beagle and used Pets Abroad. They were great with communication and were very helpful at every stage of the process.
Their offices were easy to find and the staff, including the vet, were lovely with our beagle there. We felt that he was in very good hands.
I would highly recommend them.

This Company truly cares.

I’ve just emigrated to Thailand and my 3 cats and 1 dog arrived safe and sound today. I’ve no family so my Pets are my World. After speaking to a number of Businesses I decided to go with Pets Abroad and I’m so glad I did. They made everything very straightforward, answered all my questions (no matter how inane!) and kept me updated every step of the way. I can’t recommend them highly enough.

Caring staff, always ready to answer questions. My kitties arrived in Los Angeles from London safe and sound. Great service.