Petmonkey.co.uk Anmeldelser 757

TrustScore 4.5 ud af 5

4,5

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Purchased 2 Danish Design newton truffle box duvet beds for my lurchers. Super product, very thick and luxurious and the dogs love them. Look great in my newly decorated kitchen. Bought from Pet Monke... Se mere

Bedømt til 4 ud af 5 stjerner

Orthopaedic dog mattress arrived in good time. Did as product guidelines suggested and unpacked mattress and left for a while to allow the foam to expand so as to fit into the outer mattress cover. Ho... Se mere

Bedømt til 5 ud af 5 stjerner

I found them via their Ebay listing & shop. After reaching out to them regarding an order I wished to place; then was directed to their website in order to create a custom order. On both occa... Se mere

Bedømt til 5 ud af 5 stjerner

First time I have purchased from Pet Monkey. Their service was brilliant from ordering to delivery. Regular updates were given with an original delivery date within 2-3 days, however, I was pleasantly... Se mere

Virksomhedsoplysninger

  1. Dyrehandel

Oplysningerne kommer fra forskellige eksterne kilder

We are a pet retail service aiming to offer you a choice of excellent products. We deliver online orders to UK and European mainland addresses in a timely manner. You should be able to find all the information you need on this website but if there is something further please do not hesitate to contact us. As we strive for continuous improvement, we always welcome feedback, so please do get in touch if you have any. Thank you for visiting PetMonkey.co.uk


Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

757 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitationer registreret

Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,5

Alle anmeldelser

(757)

0 anmeldelser inden for de sidste 12 måneder

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Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Buy with confidence.

I found them via their Ebay listing & shop. After reaching out to them regarding an order I wished to place; then was directed to their website in order to create a custom order.

On both occasions they were exemplary with their customer service.

I ordered 48x Chicken / Veg Chappie & they sent it next day delivery. Fully Tracked for peace of mind & received it with a free dog bowl.

One of the best companies I had the pleasure of dealing with.

My one regret is I can only award them 5 stars.

2. september 2021
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Good product ,fast delivery .But why…

Good product ,fast delivery .But why have the 10% off codes sent with my
previous orders never been excepted ,The codes have all been within the
12month time limit

2. august 2021
Petmonkey.co.uk-logo

Besvarelse fra Petmonkey.co.uk

Thank you very much for taking the time to review PetMonkey.co.uk
Let us know which code it is and we'll make sure it is turned on for you! Our sincere apologies for the error.
Best wishes,
PetMonkey

Bedømt til 4 ud af 5 stjerner

Orthopaedic dog mattress arrived in…

Orthopaedic dog mattress arrived in good time. Did as product guidelines suggested and unpacked mattress and left for a while to allow the foam to expand so as to fit into the outer mattress cover. However, this didn't happen. The inner foam hasn't expanded to fit the cover making the cover too large. Our dog seems to like the orthopaedic mattress though, do have kept it, even though it also doesn't fit our dogs indoor kennel. I've inserted a blanket to fit the extra space.

2. august 2021
Bedømt til 5 ud af 5 stjerner

PET DOG BEDS

Have always bought Scuffs pet beds and have always been satisfied.. quality very good.only took 2 days for delivery..Great service.

5. juli 2021
Bedømt til 1 ud af 5 stjerner

Horrendous

Horrendous, was in desperate need for food for my animals, ordered 24h shipping, 5 days later they haven’t even shipped the parcel. Messaged asking where it was, respond 4 minutes later telling me that they had done some checks, got in contact with the courier, the courier had looked for it and it “had gone missing” they then refunded me and emailed me back (WITHIN 4 MINUTES) I don’t believe a word of it, complete lies, left me right in the lurch with absolutely no food for my animals with no notice whatsoever. AVOID like the plague, these are not animal people.

15. juni 2021
Uopfordret anmeldelse
Petmonkey.co.uk-logo

Besvarelse fra Petmonkey.co.uk

Thank you for taking the time to review our service.
We appreciate your feedback. As you rightly say, due to the fact that we could find no trace with the courier once you contacted us to report the missing delivery we did immediately action the refund. Our sincere apologies for the inconvenience caused.
Best wishes,
PetMonkey

Bedømt til 3 ud af 5 stjerner

Expensive, not delivered on time and just inconvenient

I ordered two bags of rabbit food as a first time purchaser who was trying to support a small business rather than get it cheaper from Amazon.

The delivery turned up 4 days after the expected delivery even though I had asked for an update as nothing was showing on the courier website, communication from the seller was terrible and I ended up having to buy a bag from a local store and then setting up the subscribe and save on Amazon in the end as I had run out of food and don't want to find myself in that position again.

I refused the parcel when they tried to deliver it as I now have an abundance of rabbit food from more reputable suppliers and they tell me they cannot refund me until they get the food back in their warehouse even though they can see I refused it.

All in all pretty terrible customer service and proof that no good deed goes unpunished while trying to support a small business recover from a pandemic.
.

7. juni 2021
Petmonkey.co.uk-logo

Besvarelse fra Petmonkey.co.uk

Thank you for taking the time to review our service.
Our sincere apologies that the delivery did not go as planned. Unfortunately the courier made a right hash of it. Eventually the delivery was rejected by the customer and upon receipt of the order back to our warehouse we were able to process the refund. DPD normally do a good job but on occasion let us down. Once again, our sincere apologies for the inconvenience caused.
Best wishes,
PetMonkey

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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