Petco Anmeldelser 

Why I keep coming back to PETCO. Brian and Izzy in the Tropical Fish department. They are the best at what they do and go above and beyond. They a very knowledgeable, They make you want to keep coming back. The selcetion and inventory of fish is far better then i have seen at an other PETCO. They know what they are doing. Don't change anything the are doing.s

Lowlife criminal scum! I've been getting the run around for four weeks for a defective product they sold. Support acts like they're doing something, but then every few days they reach out as if for the first time. They should be ashamed!

PREDATORY online PRICING: Endeavored to place a "recurring" order for assorted "bird seeds" today. When prompted to "check out" I noticed a SURCHARGE of $10 added to my order. Upon further investigation and according to THEIR site, the "charge" is for customers that live in Alaska, Hawaii, Puerto Rico, the Virgin Islands OR who want their items shipped to a P O Box. I live in a HOUSE located in western WASHINGTON STATE. Called their "customer service" line and was told there was NOTHING they could do to remedy the issue. NOT a problem as once AGAIN, yet another online "poser" fails in their efforts to supplement the REAL DEAL, Amazon of course, and that's where I've gone, yet AGAIN...........

Petco’s online system for prescription pet food is completely unacceptable.

My dog requires a prescription-only veterinary diet and cannot eat regular food. I submitted the prescription online exactly as instructed and placed the order using Petco’s advertised promotion.

Instead of reviewing the prescription promptly, Petco delayed the process for over 2.5 weeks. First, they claimed the document was unclear. I re-uploaded it immediately. Then there was another long period of silence with no updates or communication.

In the end, Petco simply canceled the order and refunded the money.

Prescription food is a medical necessity, not a regular retail item. Delays like this are irresponsible and can put pets’ health at risk. A company of this size should have a fast, clear, and accountable process for prescription verification.

If Petco cannot review veterinary prescriptions quickly, they should remove this option from online ordering altogether. Pet owners should not be forced to wait weeks when their animal depends on this food.

I do not recommend using Petco online for prescription diets.

Horrible service - agents keep hanging up on you when trying to transfer you to make credit card payments

Been going to petco in New Hampshire to groom my 57 pound doodle for years no problem. It is a large. 50-80 pounds.
In Naples Florida they told me he is extra large. Ok. She points to little dog and says that’s a large. Ok whatever. My wife picks dog up and asked why the up charge , ‘because your husband agreed’. Not because he is 81 plus pounds. Just your husband agreed. Supposedly there is a code of Ethics. In Naples Florida it is a code of deception!!! This is a scam!!

Terrible store. They had a small aquarium on the shelf with no price on it. It was sitting next to a slightly larger tank that was priced at $34. I looked the priced tank up on the petco website, and it also said $34. Took it up front and it rang up as as $75. The cashier went to get the manager, and he immediately said "we cant price match glass." I said, "I want looking for a price match, its just that it rang up as twice the price...." (before I could finish my sentence and say "I just want to make sure the price is correct") he cut me off and said "your more than welcome to order it online then!" (Which i did, off Amazon).

This terrible store hasn't even had working bathrooms in over a year in violation of AS 18.35.200.

Alaskans deserve better.

Petco sent me a bag of infected, dying (some already dead) Koi fish. We called them to figure out what to do and they advised to put them in my koi pond, some just died from traveling. Within 3 days, my 20+ year old kois started dying. I lost 43 fish in the matter of a month. I had water tests, checked for parasites, etc. I had four local pond experts state that the new koi were sick with some form of parasitical infection. Petco made me send dozens of images and videos for proof and offered compensation based on their "vendors valuation" then ghosted me. Once I reached back out, they said that "they already refunded me for the dead fish and they will be doing nothing else." Good thing I have all of the emails and calls recorded promising compensation. I will NEVER support Petco again. Absolute trash to a customer who spent 5K+ a year. Profits > Quality Animals I guess??? The entire email conversation went back and forth for MONTHS and I was told "sucks to suck."

I just don’t know where to start but start I must. I have been a part of the Petco family since 2010. Treats, Rx food, Rxs, leash, collars, toys, you name it, I got it. Rewards -all about that. When you have a Rx food, I know it has to be shipped so it’s not an instant delivery. However a PRESCRIPTION dog FOOD should be just that and exact to the prescription, right? We all know that. So I did just that and my order was lost, redone, voided because it was redone wrong, lost again. Petco Customer Service disappeared completely and the PETCO Corporate Customer Service went AWOL! I called every day for a week and LM to call me. That it was urgent and having to do with Rx food! Please call. I need help! Guess what? No one called.

I called everyday and got on first name basis with the operator. Guess what? Nothing. Absolutely nothing. And finally I realized that since my 10th bag was free that maybe Petco just didn’t care and didn’t want to give me my free bag of food ?! Omgosh!

I tried regular customer service again and finally got my order placed but it was wrong! And they lied about the extra food. And still nothing from corporate. I can’t do this anymore. Every order is a problem. Used to be easy to place an order.

The last time I took my baby there for grooming, the next day I had to give her a whole body trim and brush out!

Somewhere along the way Petco lost their way. I have divorced Petco. How sad.

I went to Petco at Centennial Center in Las Vegas on Saturday 11/01/25 for the first time grooming to my 2.5 years old French bulldog, I usually took him to another place (which I should never have changed) and chose to take him to Petco because I thought that if something happened, they would know what to do immediately. However, they were very busy with many dogs, and when I checked him in, they never asked me anything about his breathing. They only asked for his vaccination record. I told them to please keep an eye on him and let me know immediately if his tongue started turning purple. They never checked him. Forty minutes later, they called me to come pick him up because they hadn't been able to bathe him since his tongue was purple and he had diarrhea. When they have diarrhea, it means they've been in a respiratory crisis for a long time and had already had a heart attack. They only realized this when it was time for his bath. They never checked him, they didn't even give him emergency care, in a place where everyone is supposed to be professional. Minutes after I went to pick him up, my beloved Frenchie died at the hospital.

Los productos son buenos, pero compro en línea para recoger en tienda (Las Águilas Express) y siempre me hacen dar varias vueltas, los empleados son groseros y no ofrecen soluciones. A mí no me llegan los correos con el código para recoger el pedido, así que por más que doy todos mis datos, foto y número de pedido, pago, identificación, etc no me lo quieren entregar sin dicho código (que no me llega). Si ya se pagó, deberían entregarlo con el nombre y número de pedido, en lugar de poner tantas trabas y hacer que uno pierda el tiempo en dar vueltas, llamadas, discusiones, y demás.

Constant Problems with this Garbage Company!
*Every *Every Single Time we attempt to order *Anything from this Dump, They *Consistently Screw Up The Order!
*Every Single Time!
The most Pathetic Communication I have ever dealt with!

got banned from customer service for no reason

I went to website to order a diffuser for my cat. On the Website said available for in-store pickup. Placed the order it would not go through, tried 6/7 times. No indication of issue. Placed order on my laptop clicked several times, nothing. Then I got a red circle with a line through it. On line chat with Customer service, they were kind, friendly lost the connection before I could get an answer. Placed a phone call, the very kind person the item was not available for in store pickup, it would have to be USPS. The website SUCKS. I spent about 30 minutes trying to order diffuser for my cat. I despise this website, offer all the nice discounts etc, then you cannot place (4 letter word) order. Petco, I will only use your site as a last resort for a dire need, The physical location in Daphne is wonderful, always kind and helpful. The website needs to match what customer service sees. How many times and ways can I say SKIP on line ordering from Petco!!!!

I love petco everyone is always so nice and friendly and they only carry products that are really good for animals!

Was trying to order some NexGard. Petco's user interface has to be the worst ordering system I've ever faced.
Then followed up with help through WhatsApp chat. I have no idea what the person was trying to accomplish but it was the worst help ever.

Lamentable como te engañan! Compras por internet, te envían el producto mal y pretenden que vayas a la tienda para ahorrarse el envío por su incompetencia.
Promueven adopciones de animales y después venden animales que tienen por tiempos indefinidos encerrados y les preguntas y te dicen…Están acostumbrados a vivir así!
Menuda fachada de que hacen el bien, felicidades por el buen marketing que puede engañar a algunos…

Dying bird & flea infested cat upon our visit. Both of these animals are featured in many Tik Tok & instagram posts due to the nature of the neglect & the lack of concern clearly shown by staff. This place should have been shut down years ago

Used to be a reputable store but definitely gone downhill recently. I’ve had multiple issues with deliveries being incorrect and then not getting a refund. If I just had the issue and you took the money now why can’t I get it back now. They make you wait “up to 7 days” and then nothing ever shows. Customer service reps are no help whatsoever. They claim they can help but just waste your time. I thought I’d remedy that by going in store only to find that the food I bought in-store has a BB date of March 2025….its September 2025 btw. I called the store and explained the situation and the guy says I can return it. I told him I don’t have a receipt cause it’s a food my dogs always eat and I usually have no reason to return it. We’ll see how it goes…I don’t have much faith though. Definitely my last purchase from Petco. They’re now on the list with that other pet store that charges you for vet services they don’t actually perform. I’ll stick with Chewy moving forward.

Had a horrible experience - DO NOT use Petco for any vet services. Had a 12pm appointment, we didn't get seen until 12:50pm. We waited almost an hour, and during that time we were pitched for grooming services. It was overcrowded, and the "clinic" is a table out on the sales floor. The vet assistant was covered in hives on her neck and face. She was unable to hold my 6lb dog tight enough for her to receive her shots, so another vet assistant had to step in. Even the vet made a comment about the assistants hives. She should of been immediately removed from the floor. Bad service, highly questionable safety standards. This is the second poor experience I've had with Vetco. I posted a review and received a comment that encouraged me to reach out to a customer service email. I did, got no reply AND my comment was deleted from the reviews. Very very shady. They overcharge and find ways to keep charging you, avoid this place like the plague.