Pentagon Motor Group Anmeldelser 

I purchased a Renault Captur Hybrid from Pentagon in August 2025. Since purchase, the vehicle has had multiple faults.

Most seriously, the car has now suffered a complete engine/electrical failure and broke down, leaving me without a vehicle. I am currently several days without a car and still awaiting meaningful support or a response from Pentagon despite submitting a formal written complaint.

The vehicle was sold with a warranty arranged through Pentagon, yet I am now caught between RAC and Assurant, each giving conflicting information about hire car cover. I paid £899 for this warranty and have still been left without transport. This issue appears to be between Pentagon’s chosen warranty providers, but the impact has been entirely on me.

I am a carer for my mother, who has dementia, and being left without a car is causing significant practical difficulty. I appreciate faults can occur, but the lack of communication, ownership, and urgency from Pentagon has been extremely disappointing.

Given the number and seriousness of issues within six months of purchase, I have lost trust in the vehicle and in the support provided by Pentagon. I am still awaiting contact to resolve this matter.

At 10am this morning I contacted Pentagon Warrington to speak to used car sales. After I left my number I was told I would get a call back straight away, at 11.20am I rang again and I spoke with Phil who again said someone would call me back at 12.10 the new sales manager of BYD rang me back and said I would need to speak with the used car sales team and guess what…someone will call me straight back. 3 hours so far (now 13:00hrs) and I’ve not had a chance to speak about buying the car I wanted. Not to worry because I’ve found the same model elsewhere, spoke with someone straightaway and I’m now booked in for a test drive, all being well I will buy it later today. If I’m having this much trouble trying to buy a car imagine how hard it must be to get an issue looked at? After reading other poor reviews from Pentagon Warrington it looks like promises to improve were just words. Next stop is to complain to BYD about one of their dealers.

Great service today pentagon motors mitsubishi
Reception staff many thanks lads

Booked my car for service 2 times now everytime its been cancelled this place is nothing but a joke if you ask me should be shout down. Wanted to charge big money but provide poor service

Fantastic service. After battling through the IVR and finally reaching a cheerful-sounding chap, he promptly hung up the moment I mentioned I was looking to buy a new car.
The second attempt was even better. I somehow ended up in the body shop, where they helpfully transferred me… to the local takeaway. Sadly, they were closed, so I had to leave a message.

Really can’t Thank Sarah Woolley, of Pentagon Derby, enough. From the first to the last call, there were many, she went above and beyond to help.The whole process with Pentagon was seamless. The work carried out to my car was excellent so a big Thanks to the team involved. The repair was completed well before the estimated date but the collection of the car was unbelievably long and complicated but Thanks to Sarah’s help it was eventually sorted.Would highly recommend Penatgon.

I have been looking to buy a used car from Pentagon from the very first point of contact which did take 24hrs for a return phone call which then I was discussing a price with the salesman who said he would call back after speaking to his manager but never did. So with out an appointment we drove 88 miles to view the car, when we arrived there were about 4 people in the showroom who ignored us so we had to go in a little office to get someones attention then he told us the car wasn't avaliable for viewing as it was in a compound so we drove home. In the week I contacted again for a test drive and was told the salesman would call me again about a price but never received the return call. So today Friday I tried to call again through the main number through to used car sales twice but just went blank so I've just sent a message to cancel the test drive because I have no trust in thus company.

Fabulous work from start to finish- Sarah Woolley coordinated the project perfectly. Thank you to all involved x

Absolutely awful experience with Pentagon Ford Warrington. My father has a ford focus on PCP that came to the end of its deal in mid December. He has been trying to contact pentagon Ford in Warrington (as have I) since the beginning of December to arrange for it to be returned. He had surgery in December and has been advised not to drive and has now made the decision not to continue driving at all now. Never has he or I experienced such awful treatment by an organisation. Countless phone calls to the pentagon ford are never answered and when leaving a voicemail (multiple times) they are never returned. Spoke to ford customer relations who logged a complaint but because it's PCP they can't deal with it. They also couldn't get through on the phone so suggested I contact pentagon ford Warringtons live chat. So I did and it was extremely unprofessional as it wasn't sales related they took the details and said they would telephone. Guess what they didn't!
Now having to drive my dad to a dealer (as he can't drive) to get them to treat an elderly, vulnerable person fairly and actually speak to him.
I was thinking about the new ford explorer for myself but absolutely will never touch ford (or pentagon who have trashed fords brand in my eyes) ever.

UPDATE 30/12/2025

Thank you for the reply, I just tried to contact you on 03303906898 however the agent said no complaint has been raised so to email customer.care which has now been done. In addition my father has just been called back by Dave Kelly and arranged for the car to picked up tomorrow so hopefully that should bring this experience to a close.

I am never using Peugeot Pentagon again esp Lincoln branch. We bought our 3008 from them a few years ago and it’s had a myriad of problem’s they have had a lot of money from us and yet we continue with issues
Also tried to book online for a diagnosis check and was given 24th Dec as available couldn’t ring garage as it was a Saturday afternoon and shut so was pleased car could be looked at before Christmas as a spanner red warning light had come on but received a text this morning confirming appointment 3rd feb! When I rang to query was told online booking service is not linked to local garage properly yet I could choose garage make booking and get an email confirmation after I did it. Turns out the garage isn’t even open that day! So they moved my appointment to bloody February!
Stay well away from Pentagon both sales and repairs my car was with them in October for similar issues
Will be looking elsewhere

I recently made a complaint to Pentagon Lincoln regarding a vehicle service. My complaint was dealt with swiftly. Lucy was calm professional and considerate and the way she dealt with my complaint was exemplary, in just the way you would want to be treated. She is a beacon of hope in times where complaints and disputes are often ignored. She has restored my trust in Pentagon Group. My request in order to compensate this problem was honoured.

The service was polite, helpful & efficient.

A systemic failure from top to bottom — senior management should be deeply concerned. If I could give 0 stars I would

My experience with Pentagon Ford Warrington was so poor that it raises serious questions about leadership, training, and oversight at this site. This was not a one-off mistake or a bad day — it was a sustained pattern of incompetence, miscommunication, and complete disregard for the customer.

From the outset, communication was non-existent or misleading. Calls and messages were ignored, follow-ups promised and then quietly dropped, and basic information contradicted depending on who you spoke to. There was no single point of accountability, no ownership of issues, and no sense that anyone was actually in control of the process.

What is most alarming is how normalised this behaviour appears to be. Staff seemed comfortable giving vague or conflicting answers, passing responsibility elsewhere, and letting problems drift indefinitely. When issues were raised, there was no urgency, no apology, and absolutely no attempt to put things right. The attitude was unmistakable: once payment is involved, the customer becomes an inconvenience.

At no point did anyone step in to take responsibility or demonstrate even a baseline level of professionalism. The experience felt chaotic, unmanaged, and careless — as though internal standards either do not exist or are simply ignored. If this is what customers see, I can only imagine what internal processes look like.

This review is written in the hope that someone higher up the organisation sees it and recognises that Pentagon Ford Warrington has a serious problem. The failures here are not minor; they are structural. This dealership reflects extremely poorly on the Pentagon brand and, by extension, Ford itself.

I will not return under any circumstances and would strongly advise others to avoid this location entirely. Senior management should be asking hard questions, because this level of dysfunction should never reach a customer — yet here it clearly has.

Visited CUPRA Huddersfield on Saturday 13th December to view a Formentor V3. I wanted to see the interior, sit in the leather seats, enquire about a test drive, and listen to the Sennheiser sound system.

I was initially greeted by a male member of staff who was unsure how to assist and asked for help from a colleague. A female member of staff then took over. From that moment, almost every question I asked was met with clear disinterest.

I was repeatedly told:

No Formentor V3 models were available to view

No test drives were possible

No vehicles with the Sennheiser sound system were available

The staff member assisting me showed little to no interest in helping and moved on to another customer before I had finished, which I found extremely rude.

While looking around on my own, I discovered multiple vehicles with the Sennheiser upgrade and two Formentor V3 models on the forecourt—directly contradicting what I had been told. (Attached below are the two Formentor V3 models I discovered.)

This was misleading, dismissive, and completely unacceptable. The experience was far below what I would expect from a CUPRA showroom. I am extremely disappointed and will not be returning.

I have now purchased from the LEEDS branch

Pentagon repaired my car very quickly and did a great job.
Sarah and the team were fantastic from the start to picking it up. Very good customer service. I would definitely recommend Pentagon. Many thabks

Part exchange my 72 plate purgeot deisel 508sw for a brand new peugeot 508sw hybrid. Had all of my dealings through Malcom whom was 100% throughout all of the transaction. Dropped off my new car in Liverpool and collected my part exchange car.
Even sorted out my car tax for my new vehicle, unfortunately this is where I made an error (as my new car was originally forsale for£48000 and i only paid £28000 for the new car, my new vehicle tax is £620 pounds per year)
Apparently the vehicle excess duty changed last April that any vehicle with a list price over £40000 has a higher vehicle excess duty.
With the exception of the shock of the car tax the service was excellent and the car was a bargain

Booked a test drive for a Dacia Duster, had an email confirmation and a telephone call from the dealership to confirm details ans slight change of time. Arrived at Pentagon Lincoln armed with the model required and the spec we would want. To be told after looking at a model on the fore court we don't have a model for a test drive a service technician had taken the car home. No real apology given, no offer to rearrange test drive. The sales assistant did not seem to want to help secure a sale

Ok. Previous email below sent to customer service. So looking forward to a solution going forward.

2023 Peugeot 208 Gt. Purchased 06/10/2025
Reg: MC23??? Chassis No. VR3UPHNEKP5043???.
Millage: 39500. Now 40500
Purchased from Pentagon Lincoln Vauxhall.

On collecting the vehicle above and on the way home to Swansea a knocking rattling noise was found to be coming from the front left suspension area.
Issue reported via phone call to Jack Browne within 2 days. Advised to take vehicle to local Peugeot dealer in Swansea.

Local dealer inspected the vehicle at the earliest possible date 07/11/2025. No visual damage was to be found however they could hear the noise during test drive. ( see video attached ) Request the vehicle to be booked in for an investigation / fix once issue is known.

Can someone please advise on how to resolve this issue and have the vehicle put back to a standard one would expect from a main dealer purchase without incurring costs.
Swansea Peugeot think the millage is to high for manufactures warranty. The extended warranty does not start until 06/2026.

Awful experience. 2023 car with suspension issues that no one will take responsibility for with warranty. Will never buy a Vauxhall / Peugeot again.

Initially excited after test driving the Mokka on Motability on 6th September and agreeing to proceed with ordering at Arnold branch.
Have been waiting 12 weeks,now advised the earliest will be the last week in December before getting it.
14 weeks at least is way too long a wait for a car,with no adaptions,so have had to cancel and try another dealership.
Very disappointed,would not have decided to proceed if I had known how long I would have to wait.

UPDATE
Today I received a follow up courtesy phone call from Kyle (Service Manager) in response to my complaint. Kyle listened fully to my complaint and was very apologetic stating it was not acceptable to wait over 7 hours for a service and MOT when a 4 hour slot had been booked. I was pleased to have the follow up conversation with Kyle who went above expectations in resolving my complaint. Thank you

Service and MOT booked 3 weeks ago for today ( 18/11/2025).I would’ve preferred the following week (25/11/25) but there were no 4 hour morning slots available . I specifically booked a 4 - 5 hour slot after sitting for over 6.5 hrs the previous year (2024). I was asked to arrive at Pentagon Kia between 9am - 9:30am ( I did arrive 9:20am.). We went for a walk round town and arrived back at Kia at 2:30pm. This gave the service dept the full 5 hours only to be told they had only just started the MOT and the service needed to be done after that!! Yet again I had been pushed to the end of day despite needing to be finished by 2:30pm - which was noted at booking.
It was 16:50pm before the MOT and service was finished (last out of the service dept) It’s a total disgrace that yet again Kia Pentagon Parkway at Sheffield took 7hrs 20mins to MOT and service my Kia Picanto. Obviously the dealership do not take notice of the requests made by clients when booking. The 4-5 hr appointment I made was for a specific reason not for the sheer fun of it. Frantic phone calls had to be made to ensure afternoon pick up arrangements could be made by other family . Appalling service yet again by Kia Pentagon and such a shame I have purchased their service plans that do not expire until November 2026. I would NEVER recommend anyone for MOT & Service to KIA Pentagon . PLEASE NOTE. THE SERVICE TECHNICIAN HAS DONE AN EXCELLENT JOB but the customer care and attention to requests ignored. VH