I have been reaching out to you guys for over a week now to see why my hours werent showing up so that i could borrow money against my paycheck. Every person asked for my timesheet which i was unaware... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I specifically want to mention the representative I spoke with, Zach Larson. From the beginning of the call he listened to my concerns and displayed amazing communication and knowledge as well as... Se mere
I noticed a discrepancy between what i accessed and what was deducted from my paycheck. After adding all wage accessed in the app, there was over $500 discrepancy in what was deducted from my paychec... Se mere
Kyle was super helpful and knowledgeable. Helped me directly and efficiently to getting logged in to my account and I couldn't be more thankful. Very professional and courteous, all of my needs are ta... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. Employees love Payactiv because it eliminates the expensive between-paychecks toll of payday loans, bank overdrafts and late fees. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. Payactiv is the winner of the Innovative Payments Association’s Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. In 2020, Payactiv released a short film titled, "We Heard You." Learn more at www.payactiv.com.
Kontaktoplysninger
Stevens Creek Boulevard 4880, 95129, San Jose, USA
- www.payactiv.com
4,3
Fremragende
2 t anmeldelser
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
They lied about terms of a promotion to…
They lied about terms of a promotion to get me to refer coworkers. I was told I would get a bonus once the coworker created an account. Two coworkers created accounts and I received a message each time saying Congrats, claim your $50 reward now, but received nothing. When I messaged them they said their policy states that I'll receive the bonus after the coworker makes a transaction, and that that is a policy for all rewards, but according to their terms that is also a lie. One employee told me to use the current conversation as the new standard, which I'm pretty sure isn't even legal. It's deceptive practice, and likely illegal.
22. november 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Anthony, we sincerely regret any inconvenience caused. Please rest assured that our team will contact you shortly to assist you in resolving your issue.
Zack Larson is the best
He made everything easy sn wonder customer service very nice.
21. november 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Nina, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Wonderful lady and very professional…
Wonderful lady and very professional and helpful. Thank you so much. You are wonderful at your job. Hope everyone has good experience like I did. Problem solved thanks to her. Have a wonderful day ☺️
20. november 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Alvin, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)
Brent T was more than awesome!
Brent T was more than awesome, 5 star service all the way!
19. november 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi there, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Mrs. I don't play
Please notice date of first experience. Problem not solved until 11-18-25. Way too long! Mrs. Valerie Shaw and Mr. Greg Peterson were very helpful to me and I appreciate them very much. Your other customer service was not as helpful as they were to me. I was rudely interrupted and spoke over while trying to describe my situation which caused great aggravation. They need to be more attentive to your customers needs and listen to them! Hat's off to Valerie and Greg! Great job getting the situation handled. Thank you. You 2 were awesome handling my problem within an hour of speaking with you. Valerie needs a raise and a new title! Manager trainee!!! Thank you so much 😊
11. november 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Raquel, thank you so much for your encouraging star ratings. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
Daniela Ariel was wonderful
Daniela Ariel was wonderful! She took care of my needs immediately.
17. november 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Shane, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Daniela Ariel
Daniela Ariel , Your Excellent Customer Service Professional was just that ,
PROFESSIONAL !!! 👍👍👍
My Difficulties in understanding a “Pending Transaction” that I cancelled the same day I made the misunderstood purchase amount ..
… as it remained “pending” on my Card Ap a week later … Daniela is Efficient , Understanding , a Great Listener and has an Excellent Ability in Clearly Communicating …
I gave Daniela 20 STARS and mentioned that “ She Could Go Home Early” !!! 20 Stars are Sustained , but I’m certain she was required to continue her Excellent Work thru Assisting other Customers thru Her Kind Communication Skills …
Sincerely … Donald Saucier , a Very Satisfied Card Customer !!!
11. november 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Donald, thank you for your feedback. Our team is always working hard to continuously improve our product for your better experience. Have a blessed day ahead.
Zach Larson was VERY helpful
Zach Larson was VERY helpful! Much appreciated!
8. november 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Bobby, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Fredrick Chester was amazing...After…
Fredrick Chester was amazing...After multiple times of trying to access my account, he was able to slow down and walk me thru what needed to be done... Nobody else could or able to help. One person sent my claim to IT . Wasn't an IT problem it was taking the time to help.
7. november 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Adrienne, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Brent T has made life easy thanks man!
7. november 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Celly, thank you so much for your encouraging star ratings. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
Brent was very quick and helpful
Brent was very quick and helpful. Non confrontational and assisted to every request.
5. november 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Tom, It is delightful to hear such positive words, and it’s always a pleasure to serve our users. Thanks for your feedback.
Waller Lee was awesome
Waller Lee was awesome! He helped to answer every one of my questions! Professional, courteous and very knowledgeable! Very friendly guy!
28. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Thank you for providing your valuable feedback. Please reach out to us at support@payactiv.com, if you have any suggestions. We would love to hear from you. Have a blessed day.
Zach Larson was very helpful and very…
Zach Larson was very helpful and very sufficient. He was wander full.
18. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Kina, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
ROSE WAS AMAZINGGGGGG !!!!!!!!!!!!!
ROSE WAS AMAZINGGGGGG !!!!!!!!!!!!!! THANK YOU ROSE SOOOOOO MUCH YOU NEED A PAY RAISE ASAP . ROSE DID WHAT 30 PPL I TALKED TO COULD NOT DO SHE WAS PATIENT WITH ME SHE UNDERSTOOD ME SHE GOT ME MY MONEY !!!! SHOUT OUT TO ABBY AS WELL YOU TWO LADIES ARE A BLESSING
17. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi ShaDominique, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Waller Lee was my service provider this…
Waller Lee was my service provider this morning . In less than 5 minutes he fixed the problem. Thank you again sincerely.
17. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Allison, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
I haven't been able to access my funds…
I haven't been able to access my funds and Emory L helped me with in 10Min and im so grateful and appreciative of the help Emory gave me I wish I can give 10 stars for the quick help
15. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Tameka, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Valarie shaw was awesome at costumer…
Valarie shaw was awesome at costumer service, when there was a problem that she herself couldnt solve she talked to her team and found a solution for me. Went above and beyond to help me. Was very patient with me even when i was being inpatient and grumpy myself.
14. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Lukas, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)
Valarie Shaw excellent service
I have been in a battle for two weeks trying to get my account worked out and funds transferred . It’s been such a headache to deal with but Valarie Shaw helped me in no time. She listened to my concerns and handled everything with upmost satisfaction. When I first called in I was not thrilled but after speaking with her I was put at so much ease with everything handled immediately. Thank you again for your help!
13. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Jessica, thank you so much for your encouraging star ratings. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
Zach Larson was the representative who…
Zach Larson was the representative who assisted me. He was patient, calm and used a calm professional voice and manner of helping me with my issue which made the whole process very smooth. Thank you!
12. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Jessica, we are always looking to improve the experience for our users, and really appreciate the feedback.
Derek Williams was the only one who…
Derek Williams was the only one who could solve my problem and took the time to do so
9. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Payactiv Inc.
Hi Patricia, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.