Do not use this company, booked a collection for 1 package and due to be collected on 5 diffrent dates! Never collected even though customer service re booked it in for each of those days! And had to... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The worst service ever dealt with! Charged for parcel that wasn’t even collected! Still waiting for my refund! Shocking bad experience
Everything over this side in Ireland was perfect, however when my parcel was "delivered" in France, there was no email text or any communication as to where it was delivered, it wasn't delivery addres... Se mere
Virksomheden har svaret
Waste of time. At each stage of the booking portal I ran into an error that wouldn't let me proceed. Probably just as well as I got the parcel sent for less by booking directly on an post.
Virksomhedsoplysninger
Skrevet af virksomheden
Parcel2Go are the UK’s leading courier comparison website. With over 10 years experience, we’re proud to be able to offer all the biggest carriers to help you get your parcel to its destination. With convenient drop off services, express deliveries and even same day services then we can help you with all your delivery needs; and all for a price you’ll absolutely love!
Kontaktoplysninger
Storbritannien
- www.parcel2go.ie
1,4
Dårlig
140 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very easy service to use
Very easy service to use. Easily track your parcel and convenient drop off.
16. april 2022
I give 4 stars because I can't pay my…
I give 4 stars because I can't pay my debit card.
Easy to do and good prices.
Highly recommend.
16. april 2022
It was our first time using the…
It was our first time using the service, unfortunately the parcel remainded at the drop off point for over a week before it was collected for delivery:- I do understand that this could have been partly our responsibility and unsure as to whether or not we were to notify where the parcel was left or not; we were unaware of the parcel not being delivered unti the customer came looking for it some 7 days later.
13. april 2022
I WAS USING PARCEL2 GO FOR LAST YEAR…
I WAS USING PARCEL2 GO FOR LAST YEAR ALMOST AND EVERYTGING WAS GREAT.ON 31 I AGAIN BOOK ORDER AND AFTER SENDING ME MAY TIMES WRONG LABEL NO ONE CAME TO COLLECT THE PARCEL FINALLY INWAS FEDUP AND I USED OTHER SERVICE.
12. april 2022
Besvarelse fra Parcel2Go Ireland
Good morning Mano,
Thank you for taking the time to leave your review. I’m extremely sorry to hear about the error with your booking, and I completely understand the inconvenience this must have caused.
If you need any further assistance, I would advise making contact via Live Help via our website, which is available 24/7, where one of our agents will be able to advise further.
https://www.parcel2go.com/help-centre/parcels/question/general/how-do-i-contact-parcel2go
Please refer to the last subheading on the link above. You will be passed to a bot named Ellie, who is designed to assist customers. However, if you would prefer to speak to an agent, you can ask Ellie for a contact number, and you will be passed to an agent straight away.
Thanks,
Steph
Parcel2Go Customer Services
Zero stars...
If there was an option for zero stars I would have selected it. Such poor customer service. After paying for my parcel to be collected my order was cancelled by the company and subsequently not picked up. No one from customer services responded to me. Would certainly not recommend to anyone.
12. april 2022
Besvarelse fra Parcel2Go Ireland
Good morning Linda,
Thank you for taking the time to leave your review. I’m so sorry to hear about the cancellation of your order; I'm afraid that there was an error with your booking that couldn't be resolved, and I can see that my colleague contacted you via email to let you know.
If you need any further information or assistance, I would advise making contact via Live Help via our website, which is available 24/7, where one of our agents will be able to advise further.
https://www.parcel2go.com/help-centre/parcels/question/general/how-do-i-contact-parcel2go
Please refer to the last subheading on the link above. You will be passed to a bot named Ellie, who is designed to assist customers. However, if you would prefer to speak to an agent, you can ask Ellie for a contact number, and you will be passed to an agent straight away.
Thanks,
Steph
Parcel2Go Customer Services
Great service
12. april 2022
Great service and very easy to follow…
Great service and very easy to follow instructions all the way through the process
11. april 2022
The last package sent arrived damaged…
The last package sent arrived damaged and could not be used. I had to replace to my customer as something had put a hole through the packaging - customer sent complaint and was quite upset.
11. april 2022
Good service
11. april 2022
Great delivery service
Brilliant service. Always on time and friendly staff. Great prices. Would def recommend.
11. april 2022
They never came to my home to collect…
They never came to my home to collect the parcel.
11. april 2022
Besvarelse fra Parcel2Go Ireland
Good morning Juliana,
Thank you for taking the time to leave your review. I’m sorry to hear about the failed collection of your parcel, and for any inconvenience this has caused you.
I would advise making contact via Live Help via our website, which is available 24/7, where one of our agents will be able to advise further.
https://www.parcel2go.com/ie/help-centre/parcels/question/general/how-do-i-contact-parcel2go
Please refer to the last subheading on the link above. You will be passed to a bot named Ellie, who is designed to assist customers. However, if you would prefer to speak to an agent, you can ask Ellie for a contact number, and you will be passed to an agent straight away.
Thanks,
Steph
Parcel2Go Customer Services
No one picked up my parcel
No one picked up my parcel , I was charged regardless, I would never ever use or recommend this company to anyone.
11. april 2022
Besvarelse fra Parcel2Go Ireland
Good morning,
Thank you for taking the time to leave your review. I’m sorry to hear about the failed collection of your parcel, and I do understand your disappointment in the service.
To request a refund, I would advise making contact via Live Help via our website, which is available 24/7, where one of our agents will be able to advise further.
https://www.parcel2go.com/ie/help-centre/parcels/question/general/how-do-i-contact-parcel2go
Please refer to the last subheading on the link above. You will be passed to a bot named Ellie, who is designed to assist customers. However, if you would prefer to speak to an agent, you can ask Ellie for a contact number, and you will be passed to an agent straight away.
Thanks,
Steph
Parcel2Go Customer Services
Excellent value identified through your…
Excellent value identified through your site.
Simple process.
11. april 2022
Very happy with the service
11. april 2022
My parcel wasn't collected.
11. april 2022
Besvarelse fra Parcel2Go Ireland
Good morning Thommy,
Thank you for taking the time to leave your review. I’m sorry to hear about the failed collection of your parcel, and for any inconvenience this caused you.
If you need any assistance, I would advise making contact via Live Help via our website, which is available 24/7, where one of our agents will be able to advise further.
https://www.parcel2go.com/ie/help-centre/parcels/question/general/how-do-i-contact-parcel2go
Please refer to the last subheading on the link above. You will be passed to a bot named Ellie, who is designed to assist customers. However, if you would prefer to speak to an agent, you can ask Ellie for a contact number, and you will be passed to an agent straight away.
Thanks,
Steph
Parcel2Go Customer Services
Easter Eggs
I needed to send Easter 🐣 Eggs to my Family in the Netherlands and made up a lovely box of goodies and sent it off with Parcel2go.It arrived safe and sound and in plenty of time with nothing broken.I will use Parcel2go again and again and again .
11. april 2022
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