Trial expired, decided to buy, and it takes a minimum of one business day to complete the purchase. I need it like right now, what ancient practice is this?
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
All I need are the ARM drivers for APFS formatted disks for my business backups. While the website states they are available upon request, I haven’t been successful in getting access to them. Unfort... Se mere
ACHTUNG 🚨 Vorsicht vor Parigon GmbH und 123-Kredit.de! Diese Unternehmen sind rechtlich gesehen Betrugsfirmen. Ohne dass Sie es merken, schließen Sie auf deren Websites Verträge über drei Jahre a... Se mere
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1,5
Dårlig
147 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
1990s style no support company
1990s style no support company. Don't let them take your money.
So I get a reply almost instantly from this forum and my support ask still wallows. Also it is a very simple ask that has been outstanding for over a week. How do I uninstall the backup software?
First reply is a sorry we are busy. Second reply is we have not heard from you so we will close the case please log into our portal if support still needed ??? Then another bot email saying support is busy. YET you have staff to jump on bad reviews immediately!
No apologizies ... one star only.
22. oktober 2018
Uopfordret anmeldelse
Besvarelse fra Paragon Software Group
Dear Bill,
I just checked your support request and I see it is still open and will be processed soon.
Of course we are doing all to help you.
Unfortunately, we are having a high load of support requests at the moment which is the reason it could take a bit longer this time to receive our replies. But however, please be sure we are there for you, your request is not closed yet.
May I ask you to think about your 1-star review once again?
Kind regards,
Paragon Software Group
Update 1: Bill, please understand we are acting as different departments here. However, we are happy to help you asap.
It's still not clear which specific software from Paragon Software you're having installed now. "Backup" software is too general as there are a lot out there and our Hard Disk Manager Basic which has Backup & Recovery built-in is free for sure. Also our Backup & Recovery 16 Free for example is free of charge, it's not a 30-days trial.
Just let us know some more details.
Best regards,
Paragon Software
Stay away from the Disk Manager and the customer support!
I used the free version of Disk Manager to shrink and move a partition. The shrinking completed but then my D-drive disappeared and the Disk Manager couldn’t start - it always complained about a missing mainForm. Customer Support sent me more mails apologizing about being busy before Pavel answered - but nothing about my problems. So I had to write more mails before I got a response slightly about my problems - but still with mails about being busy in between.
After three weeks with no solution I have bought the competitors products, got about 80% of my data back and fixed my partitions - and all that in less than 15 minutes.
Stay away from Paragon - if their customer support is that overloaded, it must be because the products are bad. And my experience seems to confirm this.
12. juni 2018
Uopfordret anmeldelse
Besvarelse fra Paragon Software Group
Dear Flemming K.,
We appreciate your honest feedback.
Usually, we are happy to assist our customer within a few days only. Many issues are solved within 1 -3 business days.
During May there have been a few public holidays which caused a tailback in processing our support requests.
We would like to apologize for that and make sure this won't happen again.
We are sure this must have an exceptional case and we would like to offer a compensation to you.
If you once decide to try one of our software products again and give us another chance, please feel free to contact us by email prior your purchase.
Kind regards,
Paragon Software Group
Paragon customer service is a lie, so is their money-back guarantee
Their customer service is a lie. Their money-back guarantee is a lie as well because they will not respond at all.
I purchased their software and it did not function at all, it did nothing it was supposed to do.
After reaching out to them for support, they responded (2 weeks later) with a copy of their help page found online and nothing else. The information they provided was not even close to relevant to my problem. You can tell that even after 2 weeks they had not read my request at all, they didn’t even glance over it!
The next email I got from them was saying “this issue has been resolved and the ticket is being closed”.
At this point I asked for my money back and even though I reached out multiple time over the past months they have never even responded.
Paragon is a company that built some software that works some of the time, then made a bunch of BS claims to get you to buy it, then they plan to leave you stranded.
If you ANY option at all then NEVER buy any of their products, you will just end up regretting it.
8. februar 2018
Uopfordret anmeldelse
Besvarelse fra Paragon Software Group
Dear Robert,
we are very sorry for this inconvenience. I just checked your support requests and it seems there has been a missunderstanding when merging your multiple requests.
Your purchase and request for the refund have been made some months ago, but I just refunded your money anyway. This is no problem, at all.
We apologize for this again!
Kind regards,
Paragon Software Group
If your request is simple their service is great; if your request is difficult, they disappear
At first, I thought the customer service was great. I contacted them, they told me an easy way to fix my problem and everything was good.
However then upon trying to use the Camptune software, I was asked to disable File Vault, which I did. Then the next time I turned on my computer my MacOS partition was completely inoperable. I contacted them on 12/8 to ask their help. They told me to go to terminal run a couple of commands and take a picture of the output. I did and then I never heard from the rep again. Every day, for three days in a row I sent a message asking for an update. I got no reply, so I closed the request and tried to open a new one explaining my problem and attaching the picture. No one has accepted my request and it's been 3 days. I even messaged them by Twitter and received no reply there either.
The silly thing about this is that if they just said they don't have an easy solution. If I only have the option to delete the partition and reinstall MacOS, I would just do it and accept it. However, they've dragged this out and made it impossible for me to use my Macbook for over a week now. It's really something that could easily be avoided and I would still be happy with their service. As it stands now, I have no plans to ever recommend their service or to buy another piece of software from them again.
16. december 2017
Uopfordret anmeldelse
Customer support is nonexistent and …
Customer support is nonexistent and claims to respond within 3 days. Yes they responded alright.....just to say that they cannot deal with my request for tech support! The software I purchased from them is not doing what it says on the label and generates a load of obscure error codes. So I have nothing good to say about this outfit at the moment. Their website is all singing and all dancing when it comes to parting you from your money, but after that it seems that you're on your own. I know that in the 'real world' circumstances can interfere with the running of any business, but that is not the fault of the customer they should not be treated this way EVER!
26. juli 2017
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.