Outbackyarns Anmeldelser 

Absolutely recommend this site. Have ordered a number of times - a small family business with such a great range and much more friendly than interactions with much bigger retailers with similar lines. Needed to whitelist their email address (as advised on both their website and Facebook page) and all smooth sailing.
Orders have all arrived in reasonable time (remember that they aren’t Amazon - real people running both online and physical store) and in great packaging. One yarn colour wasn’t in stock but a suitable alternative was offered by email and my phone call to follow up was pleasant and resolved the issue.
Personally, I think other reviewers here have not given a reasonable review of this business and just wanted a whinge. Their Google rating is well upheld by the number of positive reviews as well as their onsite reviews.

Look at trust pilot reviews before placing an order. Wish I had .I Placed an order over two weeks ago . Website stated delivery 3 days .I have emailed , phoned 3 times and left messages and tried to contact them via there website but had no response. Called today and actually answered my call. Asked about my order status was told it wasn’t in stock and they had refunded me . They had not refunded me and had made no attempt at contacting me . When i queried this they hung up on me . customer service is non existent . DO NOT ORDER FROM THIS COMPANY!

Placed an order on 24/6/22 still not received it despite 3 emails I just get an automated response to say they are short staffed. If it does not arrive tomorrow I shall be asking for a refund. Will not be ordering from this company again. They should not be taking customers money if they are unable to fulfill orders.

My wife placed an order on 4 November & has still not received the goods. Sent several emails but have only had one reply. I only ordered from this company as I placed an order earlier in the year & it was delivered within 5days. Will not be using this company again.

Absolutely no communication, no dispatch times and no word on shipping. I placed an order on the 1st October, it still hasn't shipped.
I run a business myself and while I can appreciate the factors that cause a bit of delay, this is ridiculous. Stop taking people's money for orders that you can't dispatch in good time.

Ordered some knitting yarn on 22nd May which was showing in stock and paid with PayPal. Received a confirmation of order. Around 2 weeks later order status was showing “awaiting fulfilment” so sent an email to query the delay. No Answer. I let another week pass and emailed again explaining that I was in no rush for the yarn but could I have an update as still showing “awaiting fulfilment” Again no answer. I decided to query through PayPal and actually requested a refund. Within an hour or two I had been refunded. No email to apologise for the delay and shocking customer service at not replying to my queries. Do these people not want business. Until today I had been willing to wait for the yarn. Just wanted acknowledgement to my queries. Shocking service.

Ordered on 17 May. No communication. Queried order on 28 May. No communication. Received refund on 29 May. No explanation, no communication. Poor service.

Excellent customer service. They were, regrettably unable to fulfil one order in the time I needed it (Covid 19 causing problems again) but refunded my immediately and sent lovely explanatory email.

Brilliant service from a lovely little family-run company. I needed some discontinued yarns quickly and they were able to come up with exactly what I needed and get it out to me promptly. On top of that, I was able to get some backing fabric for a quilt that has been sitting around for ages.
Being a family-run store, they were friendly and honest from the get-go. So nice to deal with real people and support a UK small business instead of dealing with and pouring money into corporate, faceless nothings!

I placed an order on 16th January .Paid via PAYPAL and it should have taken 3 to 5 days for delivery. It is now 4th February. Despite several emails to the company I have received no reply and no yarn. I even offered in one email to accept a different colour if my chosen colour wasn't in stock. Still no response.from the company. I won't order from them again.

Update. Reported them to Paypal. Full refund today. 7th Feb No explanation and no apology.
Placed the order with Yarnsmith uk. this morning. Received an email this afternoon telling me it has been shipped. Now that is what I call good service