Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
OttoFrei.com has been the source for the industries highest quality jewelry tools, jewelry findings, metals, and gemstones since 1930. Family Owned & Operated.
2nd Street 126, 94607, Oakland, USA
Sent defective item and wont respond to emails. I also placed another order while waiting for a response about the defective punch I was sent and they never even sent the order. The website is still from the early 90's and very frustrating you cant make an account to check your orders. I will not use them again and I suggest you don't either.
Originally, I was concerned about ordering from this company due to all the negative reviews on Trust Pilot, however after searching the internet for two months, they were the only company that had the specific metal files I was looking for.
Somehow, I made a mistake when placing my order, and put an extra item in my shopping cart. I messaged Otto Frei immediately, but after waiting a few hours for a response, I decided to call.
I got to a real person quickly, and she was able to cancel my order right away, so that I could place it again. While I was on the phone with her, another customer service representative was responding to my message.
Both representatives were extremely helpful and courteous. In this day and age, when you are lucky to even be able to talk to a real person and not a useless A/I program, my experience with Otto Frei was amazing. In fact, I was so happy with their Customer Service, that, ironically, I decided to add two extra items to my new order. And, my order arrived incredibly quickly, and well-packaged.
Bad products
I bought 2 bottles of silver testing acid from this company under a year ago
Both acids did not test/react to silver
I contacted the company, their answer was that inexpensive testing acids have short life time and no guarantees
What??
I have just opened them, and my other acids are from same manufacturer and have lasted over 8 years now, and still going
Last time i will use this company again
Such a poor costumer services!
I am calling them for 5 days in a row but they are not giving any information about my shipment. It was guarantied delivery in 7 days but I got nothing. When I call them they are just saying "you picked the cheapest shipping what are you expecting?". It is a fraud, they are not shipping items properly and playing with shipping details with their shipper. I also will make a lawsuit for that clown company. This is just a scam.
The absolute worst customer service, I was hung up on. Rio Grande has the best customer service and products. The website is so dated and frustrating to choose options. I will never recommend this place to anyone.
I have always gotten superior customer service and products from this company. So much so, I very rarely purchase silversmithing and lapidary supplies from another vendor.
Highly recommend Otto Frei!
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
