Otticanet Anmeldelser 

Already waiting a month and they keep giving me vage information

I can fully recommend Otticanet.it! The order process was easy. Service team immediately contacted me because my sunglasses were not available and informed me about the delay. The glasses were sent earlier than expected. FedEx delivery was quick and reliable. Thank you!

Allthough it has taken 12 weeks to deliver my glasses (they were out of stock) the service was perfect. I had contact to the support team and they allways updated me and were there vor questions. It was worth waiting. The glasses are as imagined, fit real good and arrived at my birthday, as if it was planned.
I definitely will order again at ottica.net.
Thanks for everything!

Absolutely fantastic customer service/IT team! They kept me up to date and informed from my initial email regarding shipping all the way through to the delivery of my package. I would definitely recommend this site to others!

I ordered Prada sunglasses and they were waaaay cheaper than online and in store.They arrived in Zurich within 3days and they are authentic. Excellent service!

I just ordered a pair of sunglasses from them. Really nice and helpful customer service, professional team and extra-fast delivery!
True professionals, pleasure to do business with them.

I had a perfect experience with this company. The sunglasses I ordered are beautiful and they worked with me to get the right prescription AND in a timely manner. I will tell all my friends about this website!!
thank you Otticanet!

Though I received the glasses frames in excellent condition and within a reasonable time frame, they did not work for me. Return shipping label from the US charge is $24.00. And several days later received an additional $20 VAT charge from FedEx which I assumed Otticanet would cover as part of the return process. This information is nowhere on their site.

In the end, I paid $44.00 to try on a $70.00 pair of frames. Order only if you are sure you will keep the frames. Then you will have a good experience.

Great Customer service, even after they put the wrong(to good to be true) price on-line they honored it. I will buy all my sunglasses from them in the future. Thanks Otticanet Crew.

I ordered three pairs of eyeglasses from them. The in stock pair shipped out within a few hours. I didn't realize the other two were not in stock and requested a refund. Within 24 hrs they credited my account. Great customer service and products.

Regular updates from order to delivery tracking, timely online support. Excellent packaging of fragile items and prompt delivery (7 working days) all the way to Bulgaria - just in time for my summer holiday !

I recently bought an expensive pair of Porsche Design sunglasses from Otticanet. They arrived damaged. With help from their wonderful staff, I was able to return them to Italy and yesterday I received a replacement pair in perfect shape. Otticanet reimbursed me for the Custom charges as well as the expense to have them returned to Italy. Thank you Nicola Piccolo

Quick service and good customer updates.

I waited 5 working days for my sunglasses stay available (when the average waiting time is 5 at 15 working days). I received (Portugal) the sunglasses two days after the warning that my sunglasses was available again!

If I need more sunglasses I will buy through the otticanet site!

Thanks for the great job! My miu miu sunglasses are beautiful!
Obrigada ;)

I was hesitant to place my order, but it was the best price I had seen. I had almost bought them when I was in the Bahamas but they wanted $300.
Ordered and was told it might take 2 weeks. Customer Service kept in constant contact with me, glasses were received in perfect order. I've since had them made into prescription sunglasses. I was billed for FedEx for the custom duty and as soon as I contacted them, they sent me link to file a request for refund and the next day a refund for the duty had been sent to my credit card company! Would not hesitate to order from again. Wonderful customer service.

Don't buy!!! These are fakes! Taking a loss and returning them $40 shipping .

I'm extremely happy with the level of service I received from this company. The glasses are authentic which was my number one concern. Shipping was surprisingly fast . I'm forever loyal to this company. Thank you, thank you ! Love my sunglasses.

Made my first purchase of Celine sunglasses. Arrived swiftly. Lenses were scratched on both sides. The company took 3 days to reply. I requested copies of authenticity papers twice which never arrived. Will not order again !!!!!

Outstanding company that offers a wide range of quality sunglasses at very attractive prices. Orders are processed and shipped quickly by a staff of friendly, highly qualified professionals. I recommend this company without reservation.
Bob

payé 39$ de frais de douane en plus de 12$ de frais de livraison, il est impossible de savoir les coûts avant le jour de la livraison !! j'ai demander de refuser le colis mais je devais payer les frais de douane et les frais de retour et les frais de livraison !! je n'aime pas quand les frais son caché !! Il se défend en disant que c'est indiquer sur une de leur page mais il ne dit pas combien cela va coûter... Une vrai arnaque et en plus pas moyen de rien négocier avec eux !!