OSS World Wide Movers Anmeldelser 81

Fantastic communication and care from the company. Josh and Deyne got all my stuff to my new address safe and sound

The absolute best movers on the market. Congratulations to OSS for having incredibly efficient workers Ali, Courtney, Dean, Carlos and Jay. Exceptional movers they made our move extremely smooth and were respectful at all times! THANK YOU!

We recently moved to the USA from Australia. We researched and found a moving company (OSS World Wide Movers) to transport all of our belongings from Australia to the USA.

We left Australia on 21st of April 2025.

We read all of the terms and conditions before we accepted any quotes from them and agreed to a price ($5,738.00). This price included door-to-door transport of over 50 boxes. Our belongings were picked up by OSS World Wide Movers on 7th of April 2025.

We were told many times that the price was based on volume of items and were never told that weight of items was a factor. We were extremely careful about what we packed in the boxes. We obviously wanted to pack items that were not replaceable once we moved to the USA. Personal items and memory items cannot be replaced. We did not pack any furniture but did pack kitchen items such as pots and pans, and plates, bowls etc. We packed books in smaller boxes to make sure they were not too heavy to carry. We purchased two types of boxes from OSS World Wide Movers and we only used these boxes. Books and heavier items went into smaller boxes.

We were assigned a ‘Relocation Consultant’ by OSS and my wife asked her many times about the weight of the boxes and my wife was told that as long as the moving guys can pick up the boxes, they were fine. At no time were we told that the was a weight limit or that extra changes would occur at any time in regards to weight.

We are now in the USA and have finally been informed that our boxes have made it to the USA and are in New York at a storage facility. We live 900+ miles from New York.

Schumacher Cargo Logistics is the name of the company that has our belongings. They sent us a bill on September 10th 2025 for $1,776.00 USD ($2,658.84 AUD) because of excessive weight of our belongings.

This of course came as a complete surprise to us because we paid for door-to-door service from Australia to Tennessee, USA and were never once told that there was a weight limit on our goods.

We contacted OSS World Wide Movers and after not receiving an answer from them for a couple of days we finally received an email to tell us that our matter was being reviewed by the management at OSS World Wide Movers. We did not hear from them again for another couple of days and after calling them, leaving messages and then finally getting the permission to speak to the manager of the company, he told us that he would look into it but we would still have to pay the bill for the release of our belongings. He said that they don’t normally worry about weight limits at their end but sometimes their associates in the USA add extra charges for haulage. I told him that this was not part of the quote and that I expected ‘door-to-door’ delivery as was agreed upon. He said he would look into it but ultimately, he wouldn’t do much about it because the charge was from an American company, not OSS World Wide Movers. I reiterated that we would not pay the extra amount that we are now being asked for by Schumacher Cargo Logistics and that I expected OSS World Wide Movers to cover this charge and delivery our belongings.

I re-read all of the terms and conditions, contracts and quotes that we have and there is no mention of extra charges for weight or even any mention of weight of boxes. Every conversation we have had with ‘Relocation Consultant’ by OSS was only in regards to volume of the boxes, never the weight of the boxes.

I would STRONGLY, STRONGLY recommend staying away from OSS!!!

Do not trust them. They lie and hold your belongings ransom and demand money at the other end which you are not told about in the original quote.

We had a terrible, terrible experience and would never use them again.

I cannot stress enough that they are not an honest company.

DO NOT TRUST THEM!!

We were never told of possible excessive weight charges at the destination end. Never told! Their terms and conditions do not mention anything about excessive weight. They are lying.... As again.

As for the bill we were sent by carrier in USA, they are now lying about that too. I can upload a copy of the bill.

Our belongings were eventually delivered and OSS did offer to pay for some of the freight charges in the USA but there should not have been any extra weight charges!
When a company quotes you for door-to-door delivery that should be it. No extra charges.

If they were just honest any possible extra charges up front, we would've packed accordingly.

Cortney & Carlos were absolutely exceptional, as was Metua!! Approachable, professional, efficient!! What a well organised, responsive and effective organisation. HIGHLY RECOMMENDED!!

We moved with OSS in the first half of 2025. The quotation phase was friendly and customer focussed and we lined up the pack and move. The pack was done efficiently and to a decent quality, and our goods moved quickly to destination without damages and the delivery partner was of a better quality than we had experienced with previous moves.

Unfortunately a house purchase fell over before settlement during transit so we couldn’t immediately deliver our goods which presented the problem of requiring intermediate storage at destination before delivery. On this part we feel things could have been handled better by OSS, as it was impossible to amend the insurance to cover a period of storage at destination, and it was left fully with ourselves to solve, again saved by the quality of the delivery partner who was a lot more solution oriented than what we experienced when dealing with OSS.

All in all a good experience, some tweaks in customer service post the quotation phase to deal with unforeseen issues would have made it perfect.

On the company collecting our contents from our pick up address not all items were packed together which made unpacking on the other end frustrating looking through boxes. Also the movers also knocked our letterbox over with their truck the day before our house was due to be sold which made things stressful. The company did offer a contribution to fix it which was positive. Once all items were picked up the quoted price and volume went up by $600 which was almost 10m3 of contents different. On the other end we had multiple damaged items which the $3500 insurance policy would not cover because of storage on the other end. Our experience has been we would not recommend this company!!

We recently engaged OSS Worldwide Movers to coordinate the packing of our belongings from storage in Nowra for international relocation to New Zealand. Carlos and Cortney demonstrated the highest level of professionalism throughout the process. Their attention to detail, efficiency, and care in handling our items were outstanding. The service provided was seamless and gave us full confidence that our possessions are in capable hands. We are very satisfied with the experience and would not hesitate to recommend OSS Worldwide Movers for international relocations.

From start to finish a stress free experience. Professional, friendly and thorough. Thanks to Sam for guiding me patiently through the process and a Thank You to Courtney and Carlos for their great work doing the packing and taking my belongings away for their upcoming journey to Germany. An overall fabulous service. Thank you a lot

The people at OSS were great and helped me in at all stages of planning my relocation. A big shout out to Jason who packed my 3D printer and made sure it wasn't going to get damaged.

The team was amazing, Ali, Courtney and the team made the experience easy, they packed with speed and looked after all our goods. The overall experience was great, good communication and would recommend to others

We had a fantastic experience with OSS and would highly recommend them to anyone planning an international move.

From start to finish, the team was professional, efficient, and genuinely pleasant to work with. Sam, Courtney, Carlos and Sunny were incredibly helpful and responsive throughout the process, they managed the packing and logistics with great care and expertise, and finally they handled the uplift with such professionalism and a positive attitude.

Their communication, attention to detail, and friendly approach made what could have been a stressful experience feel smooth and well-organized. Thank you, OSS, for making our overseas move so seamless!

Very happy with service and professional to deal with. Kept me up to date step by step with process and Anu was great in keeping me informed. Delivery day of my contents the crew were very helpful and my goods were delivered on time and in great condition.

Fantastic professionalism packing up my home in Sydney to move to Ireland. Thank you Metua for the early walkthrough & consultation, Melissa for handling all the paperwork & administration and Courtney, Carlos, Dean & Jay for packing everything up so safely & efficiently.
I can't recommend you highly enough, highly efficient, very friendly and took so much care.

~ Dianne

Thank you to OSS for your excellent Customer Service. You have been amazing with all the support provided.

I was kept informed throughout the whole process and all my queries were answered promptly. Each team were fantastic from the initial request all the way through to delivery of items at the very end. Well done team!

I loved working with Courtney, Ali, Dean and Jay. Hard working, really easy to get along with, helpful, careful, courteous and genuinely fantastic.

BEWARE! We shipped household furniture back to Indonesia. We paid A$12k for door-to-door service. Once in Indonesia OSS passes off the logistics to its "partner" company AGS Indonesia who sent us ANOTHER invoice for A$3k which they claimed was for local port charges, storage and truck delivery in order to get our furniture delivered. When we complained to OSS they pointed to their small print about "extra charges" being likely at the destination. Essentially, OSS passes off responsibility once they have got your money and does not care what happens at the destination. This business practice means OSS does not get involved in the corruption, extortion and 25% "extra costs" customers experience at the destination. We have moved across continents and countries for work multiple times and have used other global shipping companies and never encountered this practice before, we pay the quote and the shipping is delivered door-to-door. There should not be 25% extra charges if the "worldwide mover" handles everything smoothly. Our advice is AVOID this company and choose another global shipping operator.

We moved from Australia's Sunshine Coast to Christchurch, New Zealand and used OSS for our move.

Here is our experience:

The Good: Both the teams that packed up our home in Australia and unpacked in New Zealand were amazing. Super friendly and efficient, and none of our household goods were damaged during the moving process (except for mould; more on that below). They were a pleasure to work with.

The Bad: It took 6 months for our belongings to arrive in New Zealand. Our goods were only shipped after we implied to our move manager that we'd take further action, as we felt their business sales practices were misleading.

During an initial phone call with OSS World Wide Movers in October 2024, the sales rep told me it would take "up to" 10 to 12 weeks (about three months) for our goods to arrive in NZ, due to use of a shared groupage container. (Although they also indicated it might be much quicker.) Meanwhile OSS's website says that it can take 8 to 16 weeks. We were happy with that as a timeline.

The movers packed up our belongings on December 3, 2024. Given the timelines we had been told by OSS, we expected to receive our belongings by late February 2025/early March 2025 at the latest.

In the end, our belongings arrived on May 26, 2025. That means it took 25 weeks or 6 months for our goods to be shipped from Brisbane, Australia to Christchurch, NZ (which, let's face it, isn't a massive distance).

Our goods spent those six months in warehouse where the conditions were (to quote an OSS staff member): "warm and hot." In other words: Great conditions for mould and mildew. But, of course, one of the exclusions on the insurance policy we bought through OSS was mould.

Communications also weren't great. We received next-to-no updates from our move manager, unless I reached out to them directly.

In the end, we had to pay thousands to stay in an Airbnb because OSS failed to deliver our belongings within the advertised timeline.

Great company and people. Amazing service. Thank you. Highly recommended.