Terrible kayak I would not recommend this. When I first purchased it, I was super excited. Lil did I know that the boat would leak quickly after purchase. Took this on a long road t... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I was interested in purchasing a kayak after seeing a banner advertising a 20% Memorial Day sale. However, the link simply redirected me to the homepage without applying any discount. I tested it... Se mere
I was excited to hop on the kickstarter campaign for Oru’s newest kayak after seeing my nephew’s Oru. The kayaks were promised in August and there have been no updates since June. I did receive two l... Se mere
We bought two Lake+ kayaks and love them. We have nowhere to store or transport rigid kayaks, but these are easy to store, carry and assemble. Took somebody out who had never kayaked before and they f... Se mere
2,2
Under middel
106 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Email reply too slow
Email reply too slow!
The boat should come within 5 working days,(its not hot season, its 18 April booked) but it takes more than a week!!! With this amount of shipping fee is too much!
26. april 2018
Uopfordret anmeldelse
5 stars
I had a lot of questions and everyone at Oru that I chatted with was great. They were prompt, knowledgeable and pleasant to work with! My boat is also incredible so that rounded out a great experience.
24. april 2018
Uopfordret anmeldelse
I received my Beach LT 6 days ago
I received my Beach LT 6 days ago, and discovered a torn back rest, and a front (bow) fairing that didn't fit. Have been trying to get somebody to help me all week. I have left 7 messages, texted 3 times, and emailed 3 times. I still have not heard from anybody. All I get is an answering machine, and plan on turning this over to the better business bureau. What kind of service will I get when I really have a problem!!
I think I like the kayak, but since I can't get it in the water until the problems are fixed, I won't know until I get some assistance.
Very frustrating.
20. april 2018
Uopfordret anmeldelse
2 delivery is easily as good or better…
2 delivery is easily as good or better than Amazon! Thanks guys :)
13. april 2018
Uopfordret anmeldelse
I love the ease of it all
I love the ease of it all; the compactness, putting it together, taking it apart, carrying it around. And it works great too!
5. april 2018
Uopfordret anmeldelse
it's easy to use
30. marts 2018
Uopfordret anmeldelse
The kayak arrived quickly
The kayak arrived quickly, definitely happy with my order
25. marts 2018
Uopfordret anmeldelse
efficient service, quick response to emails and quick delivery
Quick response to queries by email on matters not in the FAQs. Very quick delivery once order was placed - only a few days and I'm located in Australia!!
All the separate items were shipped together and all arrived in excellent condition.
Full instructions in the delivery box.
13. marts 2018
Uopfordret anmeldelse
Should be 4.99 stars.
Should be 4.99 stars. The only issue with the purchase process is that i didn't receive shipped notification. However it was a great surprise when the kayak arrived unannounced. The order was placed online from Australia on 10 feb and the kayak was delivered on 23 feb : a very good service. Correspondence with the support team was also excellent.
6. marts 2018
Uopfordret anmeldelse
Customer service was excellent but it …
Customer service was excellent but it took a while for my order to be processed and shipped out (8 days between placing order and receiving “your order shipped” email).
12. februar 2018
Uopfordret anmeldelse
We had some slightly different requests …
We had some slightly different requests with our kayak order. Everything was handled in a very professional and expeditious manner. In short our requests were taken very seriously and handled to our satisfaction and immense pleasure. We must give a special thanks to Sam who went out of her way to give new meaning to the words "customer service".
6. februar 2018
Uopfordret anmeldelse
Loving our kayaks!
6. februar 2018
Uopfordret anmeldelse
Outstanding product and staff!
The product is outstanding and the customer service of the folks at Oru matches the product!
6. februar 2018
Uopfordret anmeldelse
I requested 4 units of spare parts for …
I requested 4 units of spare parts for my kayak and reply and delivery have been excellent.
Thanks
30. januar 2018
Uopfordret anmeldelse
This company charges you for their …
This company charges you for their normal cost of business if you have a return. Including large fees to inspect your return even if it’s never used, and shipping both directions. Buyers beware - do not buy as a gift!
30. januar 2018
Uopfordret anmeldelse
Besvarelse fra Oru Kayak
Hi Amber,
We're so sorry if we disappointed you! On our website (https://orukayak.zendesk.com/hc/en-us/articles/200309209-Oru-Kayak-Return-Refund-Policy), we state our return policy - we do have a 15% restocking fee for orders that have already shipped, with the customer paying for shipping both ways.
I know this doesn't seem ideal, but this allows us to cover the cost of checking over items when they return and the time it takes for our team to process your refund.
We do our best to be transparent with our customers, which is why we have our return policy clearly stated on our website, for anyone to see.
Unfortunately, return fees are standard procedure for most companies, but they are necessary in order to allow us to keep making kayaks :).
Best,
Oru Kayak Team
Awesome product
Awesome product. I was amazed at how sturdy it is given its extremely light weight. Very well thought out.
30. januar 2018
Uopfordret anmeldelse
Folding addicted.
Folding addicted.
My bikes are Mark Sanders’ Strida 3.0 and iF-mode.
My kayak is only origami Oru Kayak!
29. januar 2018
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.