Purchased glasses at the end of covid lockdown for mum. They did take alot longer (nearly 2 months rather than 2 weeks as advertised) to arrive due to them being complex lenses which had to come from... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Hi, I ordered two pairs of spectacles, rimless (Silhouette). Although it took some time before I received them, I am delighted by the results. They are well done, with a nice polished bevel, but m... Se mere
Have ordered two prescription glasses. One was rimless with blue rims. The other order was after a gap of few months- wafer shaped prescription glasses. Both the orders were delivered safely & no damg... Se mere
Really happy with the entire process and end product. The only downside was that the order came from Australia, and I’d specifically checked through your website to see where delivery was from. Nowher... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Optically - Australia’s leading and most popular website for eyewear online is now available in New Zealand! Optically.co.nz offers thousands of glasses and sunglasses in modern, retro and appealing styles. Whether you’re looking for full-rimmed, semi-rimmed or rimless pairs, our universally flattering styles are sure to leave you impressed. Select from a stunning range of men’s prescription sunglasses and glasses. Nerd, hipster, professional, quirky or sporty whichever look you intend to pull off - we have a pair of eyewear for you. Our thoughtfully hand picked assortment of women’s glasses are an absolute hit. Whether you like to play the girl next door or a glamourous diva, you will find eyewear to suit your every mood. Take a pick from a wide range of trend-on aviators, wayfarers, round, rectangular, oversize, titanium and acetate discount eyewear - we know that you will fall in love with them! Optically.co.nz brings you latest and high quality eyewear straight from the international runway. If you heart designer sunglasses & glasses, then Optically.co.nz can be your ultimate eyewear partner. Choose your favourite from choicest premium brands like Marc Jacobs, Guess, Dior, Gucci, Oxydo, Police, Fendi, Benetton, Fossil, Juicy Couture, Max & Co, Bebe, Hugo Boss, Carrera, Gant, Safilo, etc. All this and more at prices that will leave you surprised. So, select a pair from our branded eyewear section to get an expensive high-fashion look for less.
Kontaktoplysninger
Suite 7711, Level 1, 6 Johnsonville Road Johnsonville, 6037, Wellington, New Zealand
- (+64) 4889 4766
- support@optically.co.nz
- www.optically.co.nz
3,5
Middel
274 anmeldelser
Har besvaret 25 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The standard of service from Optically…
The standard of service from Optically is second to none.
31. maj 2023
Uopfordret anmeldelse
Could have been better
In the past have had excellent quick service. This time it took from May to August to receive my glasses. Holdups were frustrating, but pleased with glasses when they arrived.
24. august 2023
Never received product, delay or scam??
I ordered 5 pairs of glasses from this company. Two of the pairs broke during construction, so I had to pay extra as they were out of stock of the frames. Then I paid extra, two times, to ensure the existing three that were ready to be sent would ship on time. They took another month to ship those. I am still waiting on the other two pairs and have gotten no reply from their support team in weeks. Is this company even still operating?
27. juli 2023
Uopfordret anmeldelse
Not made in NZ
Agree with another review - I asked if frames in stock as needed urgently before going to hospital. Specifically used as seemed to be NZ site with Johnsonville office. Now seems they are coming from Australia, or is it elsewhere via Australia? Disappointed since reply acknowledging my urgency made no reference to it coming from overseas and now won't receive in time.
Appreciate reply - its not a complicated prescription, I just wish you said when we emailed to allow for it to come from overseas because by the time it arrived I will be 250km away so no use for intended purpose. Strange too that optically.co.nz doesn't come up in companies search? Just be transparent - the product seems good just don't understand your reluctance to say you're an intermediary for product sourced offshore.
9. juni 2023
Uopfordret anmeldelse
Besvarelse fra Optically.co.nz
Hi Liz,
We apologize for the confusion and inconvenience caused by the delay in receiving your glasses. We understand the urgency you had and deeply regret any disappointment you experienced as a result.
We would like to clarify that orders with complex specifications can take up to 14 business days to be completed. Also, while we have an office in Johnsonville, all orders are processed from our lab in Sydney, Australia. We understand that this was not explicitly communicated to you however is mentioned on our webste, we apologize for any miscommunication or misunderstanding that may have occurred.
We sincerely apologize for not addressing your urgency however we strive to provide transparent and accurate information to our customers, especially when it comes to delivery times and locations. As informed by our support staff your glasses have been dispatched and will be delivered to the shipping address provided in the next 1-2 business days.
We are committed to rectifying the situation and ensuring that you receive your glasses as soon as possible. We have taken note of your feedback and will work on improving our communication and providing more accurate information regarding product availability and delivery timelines.
If there is anything further we can do to assist you, please do not hesitate to let us know. We value your satisfaction as a customer and appreciate your feedback.
Regards
Team Optically.
Great glasses
Great glasses, great prices, decent shipping times will buy again
19. juni 2022
Uopfordret anmeldelse
great options and service was…
great options and service was pleasently surprised how easy it is compared to the local optician
8. februar 2023
Uopfordret anmeldelse
Always great customer follow up and help
29. maj 2023
Uopfordret anmeldelse
Great Fast delivery
Fast delivery. Easy to order. Great to have the opportunity to try the glasses on your actual face. I ordered glasses for my son & he is happy with then.
29. april 2023
Uopfordret anmeldelse
Excellent quality and fast service.
19. maj 2023
Uopfordret anmeldelse
Considering Covid
Considering Covid, the service was excellent. Both me and my wife are absolutely thrilled with having our glasses reglazed & repaired.
Recommend Optical any day.
30. maj 2023
Uopfordret anmeldelse
Very smooth glasses ordering process
Excellent experience ordering my new glasses and I love the option of being able to try them through the website. My glasses arrived safely and I am very pleased with them.
Thanks for making getting glasses such a seamless & quick experience.
4. maj 2023
Uopfordret anmeldelse
Good prices
Good prices
Good communication
Good postage. I have bought 5 pairs with no troubles
30. maj 2023
Uopfordret anmeldelse
Lens popped out after a few days
It took almost a month for them to tell me the frame I wanted wasn't available, then 2-3 more weeks beyond that to receive the glasses. The right lens popped out suddenly after only 4 days use, but was easy to click back into place. The price was good for the overall quality of the frame and lenses.
3. marts 2023
Uopfordret anmeldelse
Reglaze takes a while
Sent my pair of glasses for reglazing. It took about 3 months to get them done and come back to me. So be prepared to wait for a while, the service is definitely not suitable if you need something done fast. Also want to mention lack of transparency on what stage the order at and its progress, had to ask their support about this via emails.
31. marts 2023
Uopfordret anmeldelse
I love buying from you
I love buying from you, because of the amazing prices and quality, I am able to get a variety of glasses, including sun glasses which is fantastic
30. maj 2023
Uopfordret anmeldelse
Affordable option to upgrade lenses in existing frames
From the first email interaction Joy was a pleasure to deal with. Any challenges experienced with receipt of our frames for new lenses - he was tenacious in getting a result for us. Whilst unexpected delays impacted the turn around time for the job to be completed - very happy with the result.
31. oktober 2022
Don't go there
After checking out the website, I believed this was a good site.
I ordered bifocal lenses, which after 3 weeks and no correspondence from optically nz still hadn't arrived.
I rang there customer service line and got a generic answer message.
I was called back and told the glasses would be 3-5 working days away.
Another month passes, and by now I'm not even sure if these guys are legit.
I call them again, and this time according to their policy I'm entitled to a full refund if the glasses haven't been delivered within 28 days.
They seem reluctant to refund me and assure me that the glasses are days away.
excuse after excuse.
I finally received refund today 11/5.
If you like fast, communitive service, this site is not going to help.
13. marts 2023
Uopfordret anmeldelse
Besvarelse fra Optically.co.nz
Dear Tane,
Thank you for sharing your experience with us.
We sincerely apologize for the inconvenience and frustration you encountered during your order process. We understand the importance of timely and effective communication, as well as the need for reliable delivery of products.
We regret that there was a delay in delivering your bifocal glasses and that you did not receive proper correspondence regarding the status of your order. This lack of communication and the subsequent delays are not a reflection of the service we aim to provide.
We take your feedback seriously and will address these issues with our customer service and fulfillment teams to ensure such situations are rectified. Customer satisfaction is of utmost importance to us, and we apologize for falling short in meeting your expectations.
We appreciate your patience and understanding throughout this process. We understand your concerns about the legitimacy of our service due to the delays and excuses you encountered. Rest assured that we strive to maintain the highest standards of professionalism and transparency in all our dealings.
We are glad to hear that you have received the refund for your order. While we regret that we were unable to provide the prompt service you expected, we hope that this resolution has helped in some way to compensate for the inconvenience caused.
If you have any further questions or require any assistance, please do not hesitate to reach out to us. We value your feedback as it helps us improve our services and provide a better experience for all our customers.
Once again, we apologize for the inconvenience caused and thank you for bringing these issues to our attention.
Sincerely,
Team Optically
Delivery time too long
The lenses were great thanks.
The time from order to delivery back to me was way to high, I was initially told a few weeks but it ended up being nearly two months!
2. november 2022
Besvarelse fra Optically.co.nz
Dear Colin,
Thank you for your recent order and feedback regarding the lenses. We are glad to hear that they met your expectations.
We understand that there was a delay in delivering your order, which caused inconvenience on your end. Please accept our sincere apologies for any frustration or disappointment this may have caused.
Our team is working hard to improve our delivery timelines and ensure timely fulfillment of all orders going forward. In addition, we will be reviewing our communication processes with customers during such delays so as to avoid miscommunication about expected delivery times moving forward.
Once again, thank you for choosing us and please do not hesitate to contact us if you need further assistance from us.
Best regards,
Team Optically
I replaced my lens in my glasses
I replaced my lens in my glasses, the job was done to a high standard. The glasses were sent to Australia which took a bit longer than expected to be returned
27. januar 2023
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