This is my second visit to the Walsall branch where I took my three daughters. All I can say is I wish I’d took them sooner! Absolutely delicious hot and tasty with lots of choices. Establishment is a... Se mere
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Se, hvad kunderne siger
Absolutely shocking got about 5 finger nails worth of chicken and about 5kg worth of rice, would highly recommend you do not go near this place and for the spring rolls you could inhale with one bit... Se mere
Absolutely First Class experience in oodles Reading. A big shout out to the Amazing staff Imran and Fajal your food is to die for Guys Bloody Brilliant Fresh 🔥 🥵 and what a taste. Thank you for maki... Se mere
Virksomheden har svaret
This was the worst take away meal I have ever had and to top it off it arrived 50 minutes after the last delivery time,save your money buy a bag of crisps and a chocolate bar and you will also avoid t... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Oodles Wok – your go-to destination for fresh, made-to-order Indo-Chinese cuisine! Since 2010, we've remained a family-owned business dedicated to providing an exceptional dining experience. From our humble beginnings in 2010, we've grown into a leading fast-casual brand, delighting thousands of customers across the UK daily. At Oodles Wok, we’ve reimagined dining with our unique box concept, combining traditional cooking techniques with modern twists. Our diverse menu delivers bold, authentic flavours that promise to take your taste buds on an unforgettable journey. Come and experience Oodles Wok – where every meal is a celebration of fusion and flavour. 🍜 Wok it out with Oodles Wok!🥡
Kontaktoplysninger
121 Waterside Road, LE5 1TL, Leicester, Storbritannien
- 0300 303 4145
- socialmedia@oodleschinese.com
- www.oodleschinese.com
2,7
Under middel
188 anmeldelser
Har besvaret 7 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I'm a valid customer
I'm a valid customer. I ordered food tonight usually tasty but tonight was disgusting. Rang them they did they had no record of delivery
I ordered through just eat
25. juli 2025
Uopfordret anmeldelse
Besvarelse fra Oodles
Hi Patricia,
Thank you for taking the time to leave a review. We're really sorry to hear that your experience didn’t meet expectations this time, especially as a regular customer.
We’d like to look into this further and resolve the issue for you. Please could you email us at reviews@oodleswok.com with your order details and any relevant information? While third-party orders like Just Eat may not always appear on our system directly, we’ll do our best to investigate and make things right.
Thank you again for your feedback.
Kind regards,
Oodles Wok Team
The food
The food was delicious, it was nice and spicy to my liking and the service was great! Would definitely recommend
10. juli 2025
Uopfordret anmeldelse
Besvarelse fra Oodles
Hi Kulsum,
Thank you so much for the great review! We're delighted to hear that you enjoyed the food and that the spice level was just right for you. We're also glad the service met your expectations — that means a lot to us.
We appreciate your recommendation and look forward to welcoming you back again soon!
Best wishes,
Oodles Wok Team
Sent a different order number
I ordered through Ubereats. I ordered 2 box meals, I was sent a totally different order number even tho the bag had been ticked as checked so obviously hadn't! I do not eat meat & was sent chicken boxes which meant someone else received my paneer order. I called the shop but they wouldn't deliver me my correct order, i cannot get out due to spinal issues to pick it up.
Ubereats only refunded me half the price it cost me plus I had service charges etc on top. I was saying they needed to refund the full amount but they ended the chat with me!
So I have been left without food & out of pocket! Total incompetence. I will never order from these again nor use uber, absolutely disgusting service!
UPDATE
The store manager called me & apologised for the error & resent my order to me. Had someone checked this order the mistake wouldn't have happened, hopefully they will not do this again. Thanks Oodleswok for the reply.
15. juli 2025
Uopfordret anmeldelse
Besvarelse fra Oodles
Hi there,
Thank you for notifying us — we were not aware of this situation, and we can now flag it to the Uber Eats team for further investigation.
We're truly sorry to hear about your experience. As the order was placed through Uber Eats, it's possible that the driver may have mixed up the orders during delivery. This is unfortunately something outside of our direct control and would need to be queried with Uber Eats, especially regarding the refund and delivery error.
That said, we’d still like to look into this from our side. Could you please let us know which Oodles Wok store your order came from? If you can email us at reviews@oodleswok.com with your order details and any screenshots or relevant info, we’ll investigate and support where we can.
Thanks again for bringing this to our attention — we hope to hear from you soon.
Kind regards,
The Oodles Wok Team
The food was inedible
I bought a create your own box meal. (First time im ordering from here) So it stands to reason that what i receive was of my choosing but the food was cold. Nothing like the pictures on the site. Everything was drenched in hot spicy sauce making it inedible. The chips the rice and crispy chicken were supposed to be dry. The only dish that should have sauce on it was the Malaysian chicken but it looks like they decided to drench the whole order in hot sauce. I took one bite and had a severe chocking fit. To say I'm disappointed is an understatement. Plus it tasted stale probably why they drenched it in all that sauce. I've had no choice but to throw it in the bin.
13. juni 2025
Uopfordret anmeldelse
I love love love love love love love…
I love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love oodles sooooo much!!! Best place ever and service!😁
5. juni 2025
Uopfordret anmeldelse
Besvarelse fra Oodles
Hi Emaan,
WOW — what a review! We're absolutely thrilled you’re feeling the oodles of love 😄 Thank you for making our day. We can’t wait to welcome you back for more amazing food and service!
— Team Oodles Wok
Plain noodles in kids meals.
Ordered kids meals, was given plain noodles with what looked like chicken nuggets. I ordered sweet and sour chicken? This looked like the chicken bites. My paneer was not cooked and not the same as when I’ve ordered previously. Awful. How can you give plain noodles as a meal? Tried calling restaurant but no answer. Will not order from them again.
Update. After 2 weeks received a reply. I emailed the below email address. Response was apology and we hope you’ll order from us again. No recognition that they got the order wrong. I will not order from you again.
29. maj 2025
Uopfordret anmeldelse
Besvarelse fra Oodles
Hi Ms Dasanjh,
We’re really sorry to hear about your recent experience. This doesn’t reflect our usual standards, and we’d like to make it right. Please drop us an email at reviews@oodleswok.com with your order details so our team can look into this properly and help turn your experience around.
Thanks for bringing it to our attention — your feedback matters.
— Team Oodles Wok
Quick and lush food
Don't know what these one star reviews are about. As the portion are just right and too big in some cases. My kids feel happy with their portions too.. however my daughter chooses to go for value box as she prefers spicy food.. Alum Rock Rd is the one we go to and they are great.. I don't know about spiking food as it is an open kitchen so you see how they prepare your food (unless they spike with with some MSG haaiyaaa).. Sohail serves us normally and there is no smirking instead there is a friendly smile and chat.. maybe these are fan of their competition who are giving bad reviewss..anyway try it for yourself.. quick and easy food..
16. maj 2025
Uopfordret anmeldelse
Besvarelse fra Oodles
Hi Khaleda,
Thanks so much for taking the time to share your experience — we're really glad to hear your family enjoys our portions and flavours! It’s great to know Alum Rock Road is your go-to and that Sohail is making a positive impression. We'll make sure he sees your kind words 😊 We hope to keep serving you more lush, spicy goodness!
— Team Oodles Wok
Delivery was a bit slow but the food…
Delivery was a bit slow but the food was excellent, will order again
6. maj 2025
Uopfordret anmeldelse
Besvarelse fra Oodles
Hi Phil,
Thanks for your honest feedback! We’re glad to hear the food hit the mark, and we appreciate your patience with the delivery time. We’re always working to improve and hope your next order is right on time (and just as tasty).
— Team Oodles Wok
The food here is way overpriced for…
The food here is way overpriced for what you get. The portions are incredibly small—even the kids’ meals barely satisfy a child’s appetite. We left still hungry and feeling like we didn’t get our money’s worth. Definitely not ideal for families looking for value.
24. april 2025
Uopfordret anmeldelse
Besvarelse fra Oodles
Hi Ali,
We’re sorry to hear the food and portion sizes didn’t meet your expectations. We aim to provide both quality and value, and it sounds like we fell short for you. We’d appreciate the chance to understand more and improve — please get in touch with us at reviews@oodleswok.com with your visit details.
— Team Oodles Wok
Awful place
Awful place. My delivery was over an hour late. my orders got mixed up. Portions are absolutely tiny! I've ordered a make your own box and the box was smaller than my hand. Dont waste your time and money. There are better places to eat.
4. april 2025
Uopfordret anmeldelse
Besvarelse fra Oodles
Hi Ewelina,
We’re really sorry to hear about your disappointing experience with delivery and portion sizes. That’s certainly not the service we aim to provide. We’d like to look into this and make things right — please reach out to us at reviews@oodleswok.com with your order details.
— Team Oodles Wok
Ordered on uber eats with a buy one get…unfulfilled order and rude and abusive staff
Ordered on uber eats with a buy one get one free promotion. The store did not honor the promotion and when I called they were rude and abusive.
DO NOT SPEND YOUR MONEY WITH THEM!!!
27. marts 2025
Uopfordret anmeldelse
Besvarelse fra Oodles
Hi Anthoney,
We’re truly sorry you had such a frustrating experience, and we take reports like this very seriously. We’d like to look into this further and investigate what went wrong. Please email us at reviews@oodleswok.com with the details so we can assist you directly.
— Team Oodles Wok
The food is so delicious
The food is so delicious, 100%recommended
23. marts 2025
Uopfordret anmeldelse
Besvarelse fra Oodles
Hi Tripti,
Thank you for the glowing recommendation! We're so glad you enjoyed the food and truly appreciate your support. Hope to serve you again soon!
— Team Oodles Wok
Went to buy 2 wraps from the store in…
Went to buy 2 wraps from the store in Walthamstow and was not pleased.
Looks lovely on the pictures but the food was mid!
The people preparing it were not wearing gloves and changing from touching something to the next and not once washed their hands.
Even the lady doing the order was wearing a hair net but her whole hair was out of it so it defected the purpose.
Food wasnt bad but i would never buy again
22. marts 2025
Uopfordret anmeldelse
Besvarelse fra Oodles
Hi Andrada,
Thank you for your honest feedback — we’re sorry to hear about your experience. Cleanliness and food safety are top priorities for us, so we’re disappointed to hear this was not reflected during your visit. We’ll be passing your comments to the team at Walthamstow for immediate review. If you’re open to it, we’d really like to understand more — feel free to reach us at reviews@oodleswok.com.
— Team Oodles Wok
Very good food and yummy very good…
Very good food and yummy very good customer service
15. marts 2025
Uopfordret anmeldelse
Besvarelse fra Oodles
Hi Ashmit,
Thank you for the 5 stars! We're so happy to hear you enjoyed the food and our customer service. Your support means a lot and we hope to see you again soon.
— Team Oodles Wok
Never used before stupidly took notice…
Never used before stupidly took notice of good reviews bad idea
Nearly £30 quid for soggy food stuffed into boxes basically make some noodles get some Iceland tiny spring rolls and some form of coated little chicken little pieces and some coated fry’s and you will have a 100% better meal than this and all for under a £fiver…..my order was for adult and child for 30 quid buying same from Iceland would feed a good 4 people for under a fiver don’t waste your money or believe the reviews
20. februar 2025
Uopfordret anmeldelse
Besvarelse fra Oodles
Hi Julie,
We’re sorry you didn’t enjoy your first experience with us. Your feedback about quality and value is important, and we’d love to learn more so we can address it properly. Please contact us at reviews@oodleswok.com so we can try to turn this around.
— Team Oodles Wok
This place is HORRIFIC
This place is HORRIFIC! Please NEVER order from here and don't be fooled by the pictures online as this establishment when researched is now under new management who have ruined the the great reputation it once had. Ordered and paid over £35 for food that I wouldn't serve to my dog. Boiled meat in red water sauce, It all went in the bin. When I rang to complain they told me 1. to place the water sauce in a pan and thicken it and 2. they would refund £19.00 to my account and had taken my bank details. They HAVE NOT REFUNDED ME, this was over x4 weeks ago. They obviously thought I would forget! Please do not waste your money!! I have never left a bad review in my life and I'm 40yrs of age. Terrible!!!!!
16. januar 2025
Uopfordret anmeldelse
Besvarelse fra Oodles
Hi Claire,
We're deeply concerned by your experience and especially by the unresolved refund issue. That’s not how we expect our customers to be treated. Please email us at reviews@oodleswok.com with your order and refund details so we can urgently escalate this and ensure it’s resolved.
— Team Oodles Wok
Uber Eats & Oodles have just taken over…
Uber Eats & Oodles have just taken over £27 from me and have not received any food.
These fast food outlets take hours to deliver and when the food is cancelled they take your money and you don’t get refund by Uber Eats.
I cannot stand companies that do this to unsuspecting customers it’s disgraceful.
28. januar 2025
Uopfordret anmeldelse
Besvarelse fra Oodles
Hi Brendan,
We’re really sorry this happened. Delivery partner issues can be frustrating, and we understand how disappointing this must’ve been. Please reach out to us at reviews@oodleswok.com so we can investigate your case further and work with the relevant platform to get this sorted.
— Team Oodles Wok
Didn’t receive half of my order
Didn’t receive half of my order. Won’t be ordering again. All food came cold.
31. december 2024
Uopfordret anmeldelse
Besvarelse fra Oodles
Hi Leah,
We sincerely apologise for the incomplete and cold delivery. That’s not the experience we want for any customer. Please email us at reviews@oodleswok.com with your order details so we can investigate and make this right.
— Team Oodles Wok
Below average
One of the most disappointing meals I had in a while. First of all, the create your own box allows you to chose 2 bases and 2 meats - separately. So you would assume they would be separated somehow to mix and match, right? Wrong. Rice, noodles and two types of chicken all mushed together in one box. Looked disgusting and tasted not much better. Soggy and mushy for one. Also, I ordered black bean chicken as it was one of few items not marked with a chilli next to it. I don't do spices due to stomach issues. The entire contents were overly spicy, I could not eat it at all. And even the small amount I tried gave me heartburn. Probably over spice it to hide poor food quality. Also forgot my drink. Unsure whether it really was the driver or the restaurant. Safe to say I will not be back.
28. december 2024
Uopfordret anmeldelse
Besvarelse fra Oodles
Hi Kate,
Thank you for your honest feedback — we’re sorry to hear that the presentation and spicing didn’t match your expectations, especially considering your dietary needs. We’d like to look into this further and see how we can improve your experience. Please contact us at reviews@oodleswok.com.
— Team Oodles Wok
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