Oneassist Anmeldelser 

Don’t ever buy insurance from one assist. They are frauds and devils waiting for us to make a mistake in the claim form or details given during the call to reject the claim.

I bought insurance for UPS from them and tried to make a claim as there was no backup they rejected saying that the day issue started (a random date I put) and the day I submitted the claim was over 48 hrs. How do I know when the issue started and what is the issue? Its a UPS and glitches are expected. Am I supposed to sit infront find the issue and report? It's a UPS and you don't carry it in your hand always. The more annoying thing is that they called me after submitting the claim and I thought it's just an information call and not a verification call because they didn't state anything in the beginning. In the call they were asking me for the date of issue started and again I just mentioned a random date. They could have said in the beginning of the call itself that the claim would be rejected if the issue start date is not within 48 hrs but they didn't mentioned this and wait for me to repeat the same to cancel the claim. Devils. When I resubmitted the claim they rejected it saying the previous claim was rejected and they cannot accept another claim without I repairing from service centre.
They don't mentioned such terms in the website when you are buying a products I bought it from flipkart. They said they email us such terms but I don't remember receiving any.

Bought an extended warranty along with the purchase of my TV. TV went faulty during the 1st year of extended warranty. Complaint raised via app within 1 day. From here the misery starts!!! Technician visits, says panel needs replacement. Said he will need 1000Rs to fix. No denying this payment (as spare parts and labour charges are fully covered by insurance) the technician went away. From then for for over 1 month the claim went into limbo.. sometime claiming spare part which was reported available becoming unavailable... New technician contact assigned in the app saying on call he doesnt work for this company so never contact... claim goes back to approval stage and hold. Customer care unreachable and being completely useless. Each time you contact you to explain the issue to a new person inspite being promised on the previous interaction all the information being shared is being registered into an internal complaint form. After a month, the claim is rejected in the system by a technician who claims he tried to call us (no any call based on call history from service provider) and couldn't reach us. Then on insisting with customer care the claim is reopened. Another 1 week waiting for new technician. Then randomly getting a message in app the tv is no longer viable to repair and a claim is approved for an incorrect depreciation value (double than what is qouted in the insurance which is more favourable to Oneassist. One the last week, I have trying explain their own insurance policy to them without any help!! STAY AWAY FROM THIS COMPANY!!!

My device was covered for physical damage and extended warranty. They did fix my phone the first time hence 2 stars. But they obviously did a lousy job. Had the same issue a few months later. When i raised a claim. They told me they found liquid damage in the phone(NOT TRUE!!). When i pointed out that i was covered for liquid damage as well. They said sorry its not what you mentioned hence claim rejected .

Cheaters,looting money in collaboration with Flipkart, Beware..

Please don't buy, One asist digital insurance..they rejects claims with silly reasons...

Very bad customer service
No one will visit the place and simply close the claim. Waste of money for taking 3 year pmp service. I treat my amount has given to begger.

"I'm extremely disappointed with the way my claim was handled. I felt let down by the lack of transparency and clarity in the policy terms. The experience has left me feeling frustrated and betrayed, especially since I trusted oneAssist to provide genuine protection for my mobile device."
"I'm really upset about the claim denial. It feels like the company is more focused on finding ways to avoid paying claims rather than supporting their customers. The whole experience has been a letdown, and I regret investing in your insurance plan."

I was unable to submit the documents pending for Sr#43923830 as when i clicked the link on the webpage it showed me Unable to raise claim error tried contacting the customer care unable to speak to them when tried with the chat unable to chat with human agents, Worst service and waste of time . Need immediate assistance.

Service is very bad and even not resolve issue, Only linger on that issue.

Please don't waste your hard earned money with this insurance company. They sell you extended warranty but cover nothing when your TV or AC or any appliance fail. They only work to find loopholes so they can escape.
They have a very unprofessional follow up service. Customer service refuses to cater you or provide valid rrasons as to why they will not cover this under warranty.

I took an extended warranty plan for my Mobile from One Assist. I experienced my mobile started heating and 24th April 2025 and on 25th April 2025 my mobile started restarting again and again and i decided to book a service on their Mobile App but surprisingly One assist didn't activated Extened Warranty segment for my mobile and i could not book the complain.
I tried to reach out to the customer care numbers provided on Google i.e., 18001233330, which does not prompt to any customer care executive automatically, the call ends with thank you, and another number, 18080333333, and this number is always switched off. This is how One Assist is making fool to the customers.

I wrote to oneassist on email, but for 5-6 days, there was no reply and no response from anyone. After writing on a social platform, I got a call from one assist, ensuring to get registered my complaint within 24-48 hours, but since then I have not been able to book my complaint. since the 25th to till writing my extended warranty segment is not activated, and no response from One Assist for my mobile repair.
i am feeling cheated by One Assist, and One Assist is a scammer company.
not recommend buying any plan from OneAssist; there are better options.

I bought realme buds wireless headset with 2 years extended warranty Claim rejected even without checking headset, No refund issued.
At the time of buying All will be rosey rosey such as free pickup drop but when it comes to settling the claim they won't even talk to you properly.

I purchased a phone protection service from OneAssist Consumer Solutions and paid a significant amount for it. However, when my phone screen broke and I attempted to file a claim, they rejected it with flimsy excuses. Despite having already paid a substantial sum for my insurance, they have now backed out, stating that they do not cover accidental falls. This has been incredibly frustrating, as I expected them to honor the service I paid for.

I had a worst experience with them. the reviews they show off are really fake. just look at the user profile given them good reviews, its all fake. do go near them

Waste of Money – Avoid OneAssist at All Costs

Extremely disappointed with OneAssist. I tried to claim insurance for my earphones (worth ₹10,000) due to battery degradation and weak connectivity issues. They flat-out refused, saying I didn’t submit the request within 48 hours—as if anyone can detect these kinds of gradual issues immediately. Total nonsense. Clearly just a loophole to avoid covering legitimate claims.

And good luck trying to talk to a real person. Their customer support is a joke. The helpline is just an endless loop of automated messages with no way to speak to a human. Completely useless when you actually need help.

This service feels like a trap—lots of fine print and no real support when you need it. Would not recommend to anyone.

I regret my decision to choose ONE ASSIST. Over the past two months, I’ve lost sleep due to the constant stress and frustration caused by their poor customer service.

Customer Service: The support has been unresponsive and unclear, leaving me feeling ignored and unheard. Every time I reached out, I was left with more questions than answers.

Claims Process: The process has been slow and frustrating, causing unnecessary delays and anxiety.

Value for Money: The service did not meet the expectations set when I signed up, and I feel like I’ve wasted both my time and money.

I’m extremely disappointed and hope the company can improve their processes to avoid putting other customers through the same stress.
Worthless insurance company I'm not recommend for any one.

I have two year extended warranty of OneAssist for MI MOP P has having some issue with the device and contacted OneAssiste, I tried to lodge complaint from app and mobile it did not work, I called the call center and provided Invoice Number they said they do not maintain records through INVOICE NUMBER, ORDER ID OR DATE OF PURCHASE and denied to provide any service. My extended warranty is still active.

After lots of efforts my claim was addressed by the escalation team thank u.

I purchased the Nothing Ear 2 and opted for an extended one-year warranty with One Assist (valid until January 31, 2026). Unfortunately, my device couldn't be repaired, and I was offered a reimbursement after deducting 40% depreciation and an additional Rs. 500 salvage charge.

What's appalling is that the customer support assured me that if the salvage amount was deducted, the company would return my device. Despite multiple follow-ups, I haven't received my device yet. The service has been unprofessional, and the chat support has been unhelpful.

The chat team seems more interested in entertaining conversations rather than resolving customer issues. I strongly advise against purchasing this warranty from One Assist. My membership ID is 1024425842.

Best service