I had an issue with an Admin tool. Hiranmay from Advanced invited me to a meeting to witness the issue. He got us working very quickly which is very much appreciated by us.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Robert was very helpful and guided me by logging in and ensured smooth process for submission to HMRC went well Even sent me the process of how to do it next time around. Very pleased especially... Se mere
Virksomheden har svaret
Poor technical customer support I have used Adastra for many years and the customer support service has continued to go down hill. It is a good service if you need something the help desk can action... Se mere
Virksomheden har svaret
Very Professional and friendly experience. Kept in the loop throughout the SR and resolved the query satisfactorily.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We power the world of work through our portfolios of sector-focused software that effortlessly gets the job done, giving you the freedom to focus on thriving for your customers, your people and your communities.
Kontaktoplysninger
Booth Park 4, Chelford Road, WA16 8GS, Knutsford, England, Storbritannien
- 03303434000
4,3
Fremragende
9 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very Professional and friendly…
Very Professional and friendly experience. Kept in the loop throughout the SR and resolved the query satisfactorily.
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra OneAdvanced - Knutsford
Thank you OJ!
We're pleased to hear that you had a professional and friendly experience with our team. Keeping our customers informed throughout the service request process is important to us, so it's great to know you felt kept in the loop and that your query was resolved satisfactorily.
very quick resolution
I had an issue with an Admin tool.
Hiranmay from Advanced invited me to a meeting to witness the issue. He got us working very quickly which is very much appreciated by us.
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra OneAdvanced - Knutsford
We're glad we could resolve your Admin tool issue quickly. Your appreciation means a lot to us.
Nikki was fantastic help
17. april 2026
Uopfordret anmeldelse
Besvarelse fra OneAdvanced - Knutsford
Thank you so much for the review!
Nikki was super helpful and efficient!
13. april 2026
Uopfordret anmeldelse
Besvarelse fra OneAdvanced - Knutsford
Thank you so much for the review!
Great support and very helpful team…
Great support and very helpful team member Manikanta. The issue was resolved and communication was excellent. Thank you!
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra OneAdvanced - Knutsford
Thank you so much for the review!
Very helpful advice and assistance
Robert was very helpful and guided me by logging in and ensured smooth process for submission to HMRC went well
Even sent me the process of how to do it next time around.
Very pleased especially on a Monday morning !
8. december 2025
Uopfordret anmeldelse
Besvarelse fra OneAdvanced - Knutsford
Thank you so much for the review Jacob! I'll be sure to let Robert know.
Kind Regards,
Luke
Terrible Company to use
Terrible Company to use. They have had a cyber attack and will not tell customers when it will get fixed.
25. august 2022
Uopfordret anmeldelse
Besvarelse fra OneAdvanced - Knutsford
We fully understand the challenges this incident has caused for our customers and appreciate your patience and understanding as we work to recover from this cyber-attack. While our recovery work progresses, we thank customers for continuing to implement their contingency measures. We have been providing regular updates regarding the recovery plans to our customers by email as well as on our website https://www.oneadvanced.com/cyber-incident/. Customers should contact their account managers for further information or support.
Poor technical customer support
Poor technical customer support
I have used Adastra for many years and the customer support service has continued to go down hill. It is a good service if you need something the help desk can action but if not expect to have to have tickets open for over 8 months. Despite escalation through the portal there is no response or update and no actions. I have noticed we have been receiving emails lately that state our tickets are being looked at but is this actually happening as I still have not any resolved. They have introduced mandatory upgrades and add on extra costs for every piece of work they do but do not improve their support. On the upside they are always polite and courteous and create good customer relations with good intentions. Its a shame that their best people are obviously overworked. Please address these issues as clinical systems and delayed support responses do not mix.
7. september 2021
Uopfordret anmeldelse
Besvarelse fra OneAdvanced - Knutsford
Hi Yvonne,
Advanced are sorry to hear about your experience. We will be in touch to further investigate your concerns and apologise for any inconvenience caused.
Regards, Advanced.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.