Old Courts Veterinary Centre Anmeldelser 21

our daisy boo had the dreaded cancer, we are pleased to say that old courts vets are absolutely amazing she had the biopsies the same day of our concerns and the operation was rushed through to the earliest slot, it’s taken 2 months to heal as her wounds wouldn’t close due to the amount of tissue that had to be removed and old courts have checked on her twice a week throughout. We are so grateful to them , Becky at old courts a massive shout out for her professionalism and emotional support, Claire for the swift handling with the claims and the whole team , our insurance with Animal friends who paid out swiftly, onwards and upwards all the team was amazing

I had a bad experience with this vets several years ago when I took a turkey in who had a prolapse . I was told by the then owner Mark, to put her to sleep. When I refused because it's curable he got all nasty and threatened me with the RSPCA. I got a second opinion at a lovely, compassionate vets in Newark, and the Turkey lived another four years. I was told this vets had changed hands, which it has apparently, and as I'm often in scunthorpe for work I registered 3 kittens. I took them in today for advice with regards to neutering as they are very small and we went through the whole
appointment before the nurse told me I wasn't welcome to come anymore, because of the incident with the turkey (4/5 years ago!!) So because I didn't let a power hungry vet put a turkey to sleep, unnecessarily, I'm the bad guy. Totally unprofessional conduct and bizarre behaviour. They could easily have rung me and said this but she clearly wanted an argument or to act like the big I am. I was warned to not go here and I wish I'd listened. I recommend avoiding.

Very angry and upset
No emergency 24 hour care on Friday evening from Brigg as Old Court Veterinary as advertises.
Transferred calls….
Doncaster or Market Rasen with an old lady (dog) in distress. 14 1/2 year old Japanese Akita.
Distressing to support.

I said i knew she needed euthanasia, a home visit as I have a disabled husband and the options were unrealistic given my lady.
Response..why have a dog if you’re disable.
Appalling response at a difficult time..

I laid with her until she passed.

For other clients with pets that they care about.
Please don’t promote 24 emergency care until you can provide it.

Awful on so many levels - misdiagnosis, taking no responsibility for their actions, dreadful customer service. Plenty of knowledgeable vets out there who understand pets are family - this isn't one of them so save yourself the heartache and go somewhere else.

Receptionist was extremely rude. Called justice.

Please be warned- out of hours service provided by another vets doesn't just refer to emergencies, it also means no out of hours post op care provided at OCV, meaning you have to drive your post op pet 40 mins to Doncaster when they close.
After the op we were concerned thàt our dog would be too ill to travel, but were told by OCV that our dog was standing, but when we collected her soon after, she couldn't even lift her head. On arriving at Doncaster we were shocked to be told our dog's prognosis was poor and it was more than likely she would need to be put to sleep. They were surprised that we had not been made aware of this. What OCV did tell us was that she would be assessed the following day to see if she could come home and sold us drugs for her return. She had to be put to sleep the following day.
We are left traumatised by the additional suffering we worry our dog may have experienced. Being offered the option of letting her pass on the operating table would have been a more humane ending. Rather than this, during the op we were called by OCV to say the op was more complicated and that it would be an additional £500.
We paid fees up front and after providing insurance papers, and much prompting, it took OCV 8 wks to send the claim to the insurers. OCV never returned calls.
No compassion, no sympathy, no apologies.
Thank you Marion for being the only positive at OCV through the years.

We have loyally kept with this veterinary practice for 12 years despite some of their frequent idiosyncrasies which we have managed, throughout the years, to overlook.
It has, however, become increasingly difficult to accept or ignore officious notices on doors and the often hostile and unwelcoming attitudes of reception staff. It saddens me to mention one person in particular, namely Christine, whose cold manner, direct and clipped way of speaking and unsmiling exterior comes across as just plain rude.
Today was the final straw. As retired senior managers in education, my husband and I are respectful and mannerly people with a high regard for fair-play, good manners and justice.
We were told on reception that only one person could go in to see the vet. When asked why, we were told this was the policy due to Covid.
Since we had been in to see a vet in this practice several times together, recently, and since there is no legal requirement to wear masks or keep your distance in businesses or public places, we sat down. The waiting room had approx. 3 other people in it. We then saw 2 people together, walk out of a consulting room with their dog. This did not appear to be consistent with their policy.
Charlene, a senior nurse then came out into the waiting room and told one of us to leave. She said the only reason 2 people were allowed in to see the vet was if 1 of them had a medical condition. It was mentioned that I do have a medical condition whereupon Charlene smirked and said she was going to get the Practice Manager to "deal with" us.
I really am shocked and deeply offended that someone should think I am a liar. Do we now have to present our medical records to Old Courts Staff to be believed?
Before the Practice Manager could appear we were called in by Marion, one of the veterinarians.
Thank God for Marion. She is the saving grace of this practice - always calm, polite, sensitive and willing to share her time and expertise in a warm and friendly manner. She is the only reason we have stayed so long. Huge respect to her.

We now feel, however, that we have had enough of unnecessary rules and officious behaviours on the part of some staff at this particular branch, (particularly as we always pay promptly and display friendly manners ourselves), and will not be visiting again.

I can only concur with previous reviews about the rudeness and condescending attitude of the Receptionist….not what I expected from someone in a position of ‘Front of House’ , who should be showing some understanding and empathy towards clients, especially as some (like me) who were bringing in their poorly pets and not returning home with them.
I will not be using this Veterinary practice again

Terrible the receptionist was rude the atmosphere is horrible

At first I must admit I really liked Old Courts. Nice vets, friendly staff, welcoming. Dont get me wrong everything appeared good.

Sadly a recent event left me cold, in fact more than cold.

We have bred dogs and three years ago a pup was ill on day one of its birth, we rang out of hours and were told "its a one day old pup, I am not sure what you think we can do, there is not a lot".

I accept that, completely. The pup passed away that day.

This year we had pups, all was well, our babies were fine and well up to 5 weeks, walking around, eating, gaining weight.

One of the girls we think aspirated some milk and clearly had issues with breathing, possibly an infection or pneumonia from this and we called out of hours.

It was a challenge to get them to come to the surgery and we were again told "there is not a lot we can do, its nature"

Now, you may think it, you may believe it, but its not what you tell someone.

Eventually we had them come to the surgery, but we were told the medications she needed were not available due to a national shortage nor the second type they would have used. I cant really pass fault for that.

However, what I would have expected was fluids, or an oxygen mask to help her breath and for her to be admitted to be looked after.

Instead she was sent home and then I had to hold her until 6 the following morning when she died gasping for air in my arms.

I will never ever forget that poor little soul, desperately looking for help and the feeling of being not able to help her and it pains me to this point right now. To the point I now have my own oxygen concentrator at home in case anyone ever needs it.

It absolutely broke my heart that this little girl, who could have maybe survived didn't. Nature aside, at 5 weeks a pup should be strong enough with support to fight this and survive, in fact with support the median survival rate is really high.

Without it, there is virtually no chance. I don't know

On the morning she was struggling we called the out of hours number, no reply.

The thing for me is, I am a paying customer. If I want the best possible care for my dog I should get it, if that costs me, 4, 5 6 hundreds of pounds, that's my choice. Even at a thousand or more, its my choice.

But I didn't get that choice. I am not sure if this is because the surgery is not set up for out of hours care or for some reason it was not appropriate. But either way that little soul gasped for air and died in my arms and I can never forget that.

I have thought about not posting this, but my anger and hurt is such that I feel I have too.

Can't praise this practice enough. This is a very busy practice and my 1 year old Springer spaniel had been scratching his ear and made it sore. I called the vets on a Friday morning and got an appointment before lunchtime (You try doing that at your local GP's) he was examined and decision was made to admit him there and then for ear investigation under sedation. I got my boy back at 4pm with meds and a follow up appointment in 2 weeks all booked. All staff were polite and professional throughout. You can't get better service than that. A massive thank you to you and the team at Old Courts Vets

If I could give this vets 20 stars out of 5 I would do. By far the best vets in the area. Mark and his team of vets and nurses are superb giving so much love and attention to your animals and no nonsense help to you as their owner. The reception team are amazing too always jolly and friendly whatever issues they are going through in their busy working day. Thank you all so much.

I’m only giving them a one star as it won’t let you write a review otherwise they wouldn’t have even got that I want to say what utterly discusting people these vets and their vile reception staff especially Claire they were rude and condescending arrogant just like the vets who don’t care about their bedside manners they are very rude and have no respect for the people tho bring their pets in more the older dogs I went to pay for my pets treatment and they were talking to another person absolutely slating another person who was registered at the practice they were saying awful things about her and her pet I would have thought that that was a breech of data protection discussing other people to others it is not on these vets and their minions need to be closed down they are vile human beings who clearly don’t give a dam about how they treat people and there is no aspect of privacy at all in this practice utterly awful place and people.

The result of the RCVS evaluation found there was not an arguable case for the concerns raised to amount to serious professional misconduct,affecting the fitness to practice of Dr Goodlad.....The RCVS directing me towards a Civil action based on Negligence/ Duty of Care.
Throughout, M Goodlad had a problem with the the truth from the onset and most shockingly entered a statement from Charlene Cox-animal care assistant at Old Courts Vets, that she had undertaken the intial consultation with me.I HAVE NEVER MET,SPOKEN OR UNDERGONE ANY CONVERSATION WITH THIS PERSON REGARDING DANNY on the 06-10-20.

On the 31-1-21 Danny had to be euthenised by Rase Vets after the seizures he suffered went out of control, leaving the dog evidently brain damaged. Goodlad from Old Courts refused to attend,help,advise and even tried to stop any other vet attending.

Not a vet or practice I would recommend if staff are encouraged to lie also.

Absolutely awful experience with this practice. It was great until the 'new' owner, MARK GOODLAD, took over.
Rudeness, lack of respect (for animals and owners), and lying. Extraordinary and disgusting behaviour. The man is a complete liar who has a terribly high opinion of himself. Should you (despite being a paying client) disagree with this person, then you are wrong!!!
How this so called 'veterinary surgeon' is still allowed to practice is absolutely beyond me.
If you care about your pets, find elsewhere!!!!!

Great Veterinary Practice! The owners and staff working there are so friendly. Thank you for staying open during the pandemic!! Amazing work guys xx

Brilliant vets very compassionate and understanding .
First class service can't fault anything from telephoning them to the nurses and the vet his elf of course

My boy, Jake loves the vets which is a good job because he’s always there! He’s always received excellent care from staff who obviously have his best interests at heart.

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